Baker Communications has over 25 highly successful years of experience in strategic sales and channels optimization, sales training, management training, sales management training, negotiation training, time management, customer service and presentation training. We conduct over 200 training workshops and sales optimization assignments each month for more than 1000 active clients, including 50% of the Fortune 500. Services are available through private-on-site workshops throughout the world, as public training workshops in 15 different cities across the US and Canada and as customized consulting engagements. Workshops are currently delivered in English, Japanese, Spanish, Portuguese, Korean and Mandarin. With over 100 employees and certified training and consulting partners, Baker Communications has the depth and breadth of resources to become your performance improvement partner to improve your employee productivity, increase sales and management effectiveness, and to help you positively impact your profitability and reduce your costs. (see news releases below for examples)

Baker Communications News:

Sept. 21st 2008: The nation’s most innovative and fastest growing IT hosting company, The Planet, has selected Baker Communications to provide Exceptional Presentations training to their management teams.
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Sept. 14th 2008: Verizon, the nation’s most reliable communications provider, has chosen Baker Communications to design and deliver Exceptional Customer Service Training to their new customer service teams.
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Sept. 7th 2008: Norvax, an innovative insurance software service provider, has requested that Baker Communications develop Exceptional Management Skills training for their management teams.
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Sales Training
[ Open Enrollment Workshops ] [ Request Info ]
Your salespeople are only as good as their sales effectiveness in front of your customers. A sales representative is adrift without a proven strategic and easy to implement sales process - a sales process that is targeted and focused and teaches your sales team to show your customers how your company adds new value to your relationship without removing this value from the seller side of the formula.

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Sales Management Training
[ Open Enrollment Workshops ] [ Request Info ]
Our sales management coaching courses are, indisputably, the best in the business. Just ask our long list of Blue chip clients. Sales managers will find that the simple to implement sales coaching tools we provide them with the help they need to gain superior supervisory coaching capacity and enable them to coach their sales team to heighten sales performance and greater job satisfaction. Sales Managers will be able to discuss problems and challenges with their sales team and take advantage of the opportunities open to them to create new value for your sales team and your customers.

To see Our Sales Management Training workshops, click here.

Management Training
[ Open Enrollment Workshops ] [ Request Info ]
Our management training seminars enhance, sharpen, and create new managerial skills and develop the latent leadership qualities that will enable supervisors, foreman, and management personnel to lead your company to new heights. These comprehensive hands on training courses cover all facets of management - from interviewing, selecting and hiring to project management, developing successful sales strategies, and time and effective time management.

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Negotiation Training
[ Open Enrollment Workshops ] [ Request Info ]
Our award winning negotiation skills training is practical, and practice driven. The art of the deal is raised to a fine art in our Negotiation Training seminars. We examine negotiations from beginning to fruition, enabling your employees to develop, set and enforce standards as the focus of their telephone and face-to-face negotiations. Our executive level

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Presentation Training
[ Open Enrollment Workshops ] [ Request Info ]
Whether you are presenting to educate, inform, sell or convey information or data it isn’t necessarily what you say but how you say it. Winning a contract, making the short list of vendors, winning in a bidding situation, and doing and saying customer driven data that helps you both internally within your company and in front of your clients or customers is a major hands on focus of our series of presentation training workshops and courses.

To see Our Presentation Training workshops, click here.

Customer Service Training
[ Open Enrollment Workshops ] [ Request Info ]
To develop, maintain, and expand business, companies must satisfy a complex array of client needs in an environment shaped largely by external forces—competitors seeking a larger piece of the pie, new entrants into the market, product innovations, and increasingly insistent calls for improved quality and reduced prices. These and other factors create heavier demand on customer relations. Successful service is a combination of technical expertise, the ability to manage both information and people, and efficient, productive communication.

To see Our Customer Service Training workshops, click here.