What's the #1 Business Result you MUST achieve?
Peak Performance
Hybrid
Customer Service Solutions
With over 30 years experience helping our customers improve their customer service outcomes and ROI, Baker Communications is uniquely positioned to collaborate with you to create customized solutions to help you achieve your customer service goals. One of the most effective ways to achieve your desired outcome is through a blended process that leverages the advantages of both virtual coaching and classroom training. For example, you can initiate a customer service improvement system that includes several virtual coaching sessions, followed by an intensive on-site customer training workshop, followed by additional virtual coaching sessions as reinforcement and enforcement tools. The goal is to weave new customer service skills and tools into practical field applications that further advance your desired customer service outcomes.
Sample Hybrid Customer Service Solutions:
The key here is flexibility. Baker’s ability to work with customers to create unique, targeted blended solutions assures our customers receive the specific benefits they desire in a way that guarantees maximum, long-term value and measurable ROI. Our professional solutions consultants will collaborate with you to create the customer service solution that best meets your needs and helps you achieve your performance goals.
90-Minute STORM Virtual Session – Working with Customer
Behavioral Styles
90-Minute STORM Virtual Session – What Customers Want and
Need from You
One Day Class Room Session:
- Uncovering Issues and Creating Solutions
- Using Three Fs Formula to Diffuse Customer Emotions
- Managing Conflict
- Role Play practice (role play can be customized to reflect industry challenges)
90-Minute STORM Virtual Session – Working with Customer
Behavioral Styles
90-Minute STORM Virtual Session – What Customers Want and
Need from You
One Day Class Room Session:
- Uncovering Issues and Creating Solutions
- Using Three Fs Formula to Diffuse Customer Emotions
- Managing Conflict
- Role Play practice (role play can be customized to reflect industry challenges)
90-Minute STORM Virtual Session – Email Etiquette
90-Minute STORM Virtual Session – Leveraging Outlook to manage priorities and time
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Innovative Training Delivered 100% in the Cloud
Workshops
Click here for a list of public, open enrollment seminars
Baker Communications Inc. © 1997-2012 Phone: 713 627-7700
| Fax: 713 587-2051
To request more information about any of our Peak Performance and Transformation Solutions,
click here.