Custom Customer Service Courses and Online Training

With over 30 years of experience helping our customers improve their customer service skills, Baker Communications is uniquely positioned to collaborate with you to create customized solutions to help you achieve your specific customer service goals. The most effective ways to achieve your desired outcome is through a blended process that leverages the advantages of both virtual customer service coaching and classroom training.

For example, you can initiate a customer service improvement system that includes several virtual coaching sessions, followed by an intensive on-site customer service training workshop, followed by additional virtual management coaching sessions as reinforcement and enforcement tools. The goal is to weave new customer service skills and tools into practical field applications that further advance your desired customer service outcomes.
 

Sample Customer Service Seminars and Online Coaching

The key is flexibility. Baker Communications' ability to work with customers to create unique, targeted, blended solutions ensures that customers receive the specific benefits they desire in a way that guarantees maximum, long-term value and measurable ROI. We will guarantee specific results and fully stand behind that guarantee. Our professional customer service consultants will collaborate with you to create the solution that best meets your specific needs and helps you achieve your performance goals.

Customer Service Express Package:

90-Minute STORM™ Virtual Session – Working with Customer Behavioral Styles

90-Minute STORM™ Virtual Session – What Customers Want and Need from You

 One Day Class Room Session:

  • Uncovering Issues and Creating Solutions
  • Using Three Fs Formula to Diffuse Customer Emotions
  • Managing Conflict
  • Role Play practice (role play can be customized to reflect industry challenges)

 

 

Customer Service Pro Package:

90-Minute STORM™ Virtual Session – Working with Customer Behavioral Styles

90-Minute STORM™ Virtual Session – What Customers Want and Need from You

 One Day Class Room Session:

  • Uncovering Issues and Creating Solutions
  • Using Three Fs Formula to Diffuse Customer Emotions
  • Managing Conflict
  • Role Play practice (role play can be customized to reflect industry challenges)

90-Minute STORM™ Virtual Session – Email Etiquette

90-Minute STORM™ Virtual Session – Leveraging Outlook to manage priorities and time