Customer Service Solutions
The numbers speak for themselves:- A mere 5% increase in customer retention increases an organization’s profitability by 25% to 100%.
- Securing customer loyalty is cost effective because acquiring a new customer can cost 5 – 12 times more than keeping an existing one.
- Loyal customers – encouraged by higher levels of trust with
the sales rep and the company - increase their purchasing over
time. Typically, the 10th purchase is 80% larger than the first
purchase.
There is no business function that is more critical to boosting your bottom line than delivering exceptional customer service. Baker Exceptional Customer Service performance improvement programs will enable your team members to build rapport with customers faster, handle customer emotions effectively, and create solutions that will lead to deeper customer satisfaction.
Classroom:
Blended:
With over 30 years experience helping our customers improve their negotiations outcomes and ROI, Baker Communications is uniquely positioned to collaborate with you to create customized solutions to help you achieve your customer service goals. One of the most effective ways to achieve your desired outcome is through a blended process that leverages the advantages of both virtual coaching and classroom training.Virtual:
Successful customer service is no longer a matter of mere technical proficiency. It is a combination of technical expertise, the ability to manage both information and people, and efficient communication. Customer Service in the Storm provides employees powerful new insights into customer behavior, and effective tools for creating lasting customer satisfaction.
Quote:
"...I have been through about a
million "hype-you-up" training classes
over the years; however, Peggy brought
us real examples and real answers to
help all of us in the customer service
department create Exceptional Customer
Service in our worlds..."
Frank Disbrow
Division Warranty/Quality
Manager
Centex Homes
Gaithersburg, Maryland
Quote:
"Thank you for such an informative class. I do feel like it was a very important class for all people in HR and customer service to take. Sometimes we forget that we do not have to like everyone that we come in contact with, but we do have to give them the best customer service we have to offer."
Mistie Moore
HR/Administrative Assistant
National Oilwell Varco
Houston, Texas
Quote:
"The highlight for me was the
Behavioral Style Profile Self-Assessment
which identified the different
behavioral styles. It helped to improve
my understanding of myself and others
and how to communicate with our
customers."
Lil Fryer, Retired
Manager United Airline CTO
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