Peak Performance
Serving Customers Center

A mere 5% increase in customer retention increases an organization’s profitability by 25% to 100%. Securing customer loyalty is cost effective because acquiring a new customer can cost 5-12 times more than keeping an existing one. Loyal customers – encouraged by higher levels of trust with the sales rep and the company – increase their purchasing over time. Typically, the 10th purchase is 80% larger than the first purchase. There is no business function that is more critical to boosting your bottom line than delivering exceptional customer service. Baker Exceptional Customer Service performance improvement programs will enable your team members to build rapport with customers faster, handle customer emotions effectively, and create solutions that will lead to deeper customer satisfaction.