Customer Service Training

Loyal customers – encouraged by higher levels of trust with the customer service representative and the company – will increase their purchasing over time.

A mere 5% increase in customer retention increases an organization’s profitability by 25% to 100%. A new customer can cost 5-12 times more than keeping an existing one.

There is no business function that is more critical to boosting a companies bottom line than delivering exceptional customer service. Baker Communications' Exceptional Customer Service training performance improvement programs and courses will enable your team members to build rapport with customers faster, handle customer emotions effectively, and create solutions that will lead to deeper customer satisfaction.


Customer service training workshops are available in a public seminar or in a private class at the location of your choice.
 


STORM™ is Baker Communication’s unique, proprietary process for delivering online customer service training using a live instructor via a highly interactive web-based course.


The most effective way to achieve your desired outcome is through a blended process that leverages the advantages of both online customer service coaching and classroom customer service training.
   

Customer Service Training Video - Dealing With Problem Customers by Walter Rogers, CEO of Baker Communications (2:41)