Customer Service CloudCasts™

STORM is Baker Communication’s unique, proprietary process for delivering tightly focused performance improvement engagements for any skill set using a live, highly interactive, web-based format. The STORM model provides significant cost savings by eliminating travel expenses, and helps to maintain an organization’s efficiency and productivity by allowing employees to receive performance improvement coaching while remaining in the field. This instructor-led online performance improvement model combines best practices, field work and coaching that is delivered in 60-90 minute sessions one day per week.
 

STORM distills Baker’s 30+ years of success with over 50% of the Fortune 500 by focusing on:

• Processes – Best practices and strategies to empower teams to survive and thrive in today’s difficult business environment.
• Technology – The most advanced tools and methods to help teams reach more goals faster and easier
• People – Skilled sales coaches and SMEs to provide support and instruction to each team member throughout this customized skill transformation experience