When was the last time you believed that you were not getting your point across or that someone was just not listening to you? Well, you’re not alone. We are all interacting one way or another at work but we may we may not be communicating clearly to get our points across.
Today’s work environment is filled with the complexities of diversity, deadlines, meetings and many more demands. All of these things can lead to stress that may be compounded when there is not a clear line of communication. Simply hearing what someone is telling you is not enough. Effective Listening Skills is a one-day course that will give you the skills to strategically listen and become an active listener.
On-Site Training: Can be tailored to the needs of the client organization and delivered on-site at a time and location of the clients choice.
Participants will learn:
The Fundamentals of Strategic Listening
Hearing and Listening are not synonymous
The relationship between Active and Strategic Listening
The Business Case for Strategic Listening
Framing your Listening Behavior by being able to determine your own behavior style as well as how to determine the behavior style of your audience
How to recognize the effects of the silent communication of your body
and your Environment
The four key components of the Strategic Listening process, which are hearing, interpreting evaluating, and responding
The disastrous “Don’ts” of Strategic Listening
|Class Size:||8-20 (Please note that we can increase the class size for private seminars)|
The course was very valuable in addressing some cultural issues around effective communications and I look forward to seeing how our attendees bring the skills learned into action!
Therese Kennedy, Sales
Very interesting course with many benefits I will use in my work place.
Michael Dolan, Sales
Content was presented in an understandable English that also allows non-native speakers to follow, interesting and helpful ideas and remarks I will for sure remember in future.
Thomas Gruner, Sales