Telephone sales training workshops are available in a public format (click here to see the current calendar) or in a private format at the location of your choice. The table below lists our telephone sales training workshops and their availability in public or private formats.

Featured Workshop:

"Telephone Selling Skills"
Telephone Selling Skills teaches the telephone sales process and how it is affected by each customer’s particular situation. The skills taught and learned will boost company’s sales and profitability. The workshop participants will pinpoint customer concerns over the phone and determine how their company, product, or service can provide meaningful value to the customer, even in a competitive or saturated market. A direct focus on industry-specific, videotaped role plays, audio taped phone conversations, and telephone switching for real life telephone practice allows all participants to learn by doing rather than being lectured at. Intensive feedback from the instructor guarantees direct skill reinforcement and individual skill development.

All Telephone Sales Training Workshops:

Click the phone sales training workshop name for a one page description.

For more information and pricing, please contact us for an Annotated Outline that will provide you with an hour by hour description of the telephone sales course material and exercises.

Please indicate whether you are interested in a public or private training course.

Telephone Sales Training Workshops

Workshop Length
(Days) Public Private C.E.U.
Certified Class
Size

(Open) (In-House)

Telemarketing Skills 1 No Yes Yes 20

Telephone Negotiation Skills 1 No Yes Yes 15

Telephone Selling Skills 2 Yes Yes Yes 15

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Phone Sales Training Feedback:

"We were very happy about the (phone) sales training that Baker delivered for us this year. You were flexible with our schedule and the one-day format worked great for our team."

David Miller
VP
CRES Insurance Services
Sales and Marketing

Full Letter

"The Telephone Selling Skills training was great. The instructor was brilliant! His delivery and training style is top notch. He opened the training by asking everyone what their expectations were for the class. He hit all their expectations head on. The key pointers that benefited a lot of the reps were how to understand different personality types, understanding the customers' needs and the FAB model."

Michelle Y. Boudreaux
Houston Chronicle
Training Specialist

Full Letter

Custom Phone Sales Training

The Telemarketing Training Institute provides customized telemarketing training seminars to companies and individuals across the US to help sales organizations become more productive in their communication with their prospects, or customers. Through the implementation of our telemarketing sales systems, we help your sales and customer service staff to increase top line revenue while lowering costs and increasing margins. We will help you to accomplish these goals by aiding you in building a Strategic Sales Organization while integrating and strengthening your identification of strategic sales telemarketing management opportunities and directing those insights into an in depth analysis of your sales forces alignment with your customer’s procurement process.

Phone Sales Training