Baker Communications Delivering Exceptional Customer Service Training for TIAA-CREF

TIAA-CREF, the leading provider of retirement services in the academic, research, medical and cultural fields, selected Baker Communications to address their need for customer service training. They had been seeking an experienced, flexible training partner with the ability to customize content and provide a solution that could be licensed and rolled out internally to a large distributed population. Their goal was to provide their clients with a higher level of customer service, and they felt that Baker’s content would help them attain improved performance and responsiveness.

An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications has been actively working with TIAA-CREF customer service representatives. During this highly interactive workshop, participants gain practical experience using strategies such as the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them work toward resolution of client issues. Attendees of the Exceptional Customer Service training workshop also learn and practice using effective customer service techniques such as Empathy and Active Listening to quickly establish rapport with customers, communicating a sense of understanding and respect and facilitating problem-solving.About Baker Communications.

 

About Baker Communications 

Baker Communications deploys Performance Improvement Systems that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services that ignite productivity in eight core business areas, including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, leverage Baker Communications to improve the performance of their business critical functions. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications’ Coaching in the Cloud™ ignites individual, team and organizational improvement and growth delivered completely in the cloud for average ROIs of more than 20:1. We have been recognized by Trainingindustry.com as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies.” Baker CEO Walter Rogers can be heard every Sunday afternoon on CBS Radio as an anchor co-host discussing Sales and Service Excellence.

 

About TIAA-CREF

TIAA-CREF is a national financial services organization with more than $350 billion in combined assets under management, and is the leading provider of retirement services in the academic, research, medical and cultural fields.

For over 90 years, TIAA-CREF has been helping those in the academic, medical, cultural and research fields plan for and live in retirement. They offer a full array of financial products and services to help their clients live to and through retirement and invest for life's other goals along the way. In keeping with their strong nonprofit heritage, TIAA-CREF offers low fees, a long-term approach to investing, and a full line of financial products and services provided by consultants who never receive commissions; they are compensated primarily on how well they serve their clients, not what they sell them.

http://www.tiaa-cref.org/

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