Baker Communications Delivers Exceptional Customer Service Training To Polyair

Polyair, an industry leader in synthetic packing solutions, has turned to Baker Communications to assist them in completely revamping their customer service department. Polyair plans to roll out a redesigned customer service initiative at all of their locations, and they want their customer service reps to engage more proactively in the overall sales process. To facilitate such a comprehensive makeover, it is critical to have the perfect training partner. After contacting Baker Communications, Polyair concluded that Baker’s Exceptional Customer Service training would give their team members the know-how and the attitude to successfully implement the new initiative.

A Baker Communications Senior Level Instructor and Exceptional Customer Service Training Expert will arrive at the company offices in Toronto, Ontario to start coaching Polyair team members. Attendees at this intensive customer service training workshop will develop practical skills in key customer service strategies such as Active Listening to be able to thoroughly understand customer needs and issues. Participants in the Exceptional Customer Service training workshop will also learn to master the use of the 3 F’s (Handling Feelings, Finding Facts, and Finding Solutions) method, an easy-to-use system for addressing customer feelings and concerns to help the customer feel understood and appreciated.

 

About Baker Communications 

Baker Communications deploys Performance Improvement Systems that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services that ignite productivity in eight core business areas, including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, leverage Baker Communications to improve the performance of their business critical functions. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications’ Coaching in the Cloud™ ignites individual, team and organizational improvement and growth delivered completely in the cloud for average ROIs of more than 20:1. We have been recognized by Trainingindustry.com as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies.” Baker CEO Walter Rogers can be heard every Sunday afternoon on CBS Radio as an anchor co-host discussing Sales and Service Excellence.

 

About Polyair

Polyair is an industry leader in the North American protective packaging market. Polyair offers a full product line-up of bubble, foam, mailers, insulation and integrated packaging systems, including their innovative AirSpace air pillow machines. Polyair's commitment to providing unique products and complete systems has allowed them to push the envelope on protective packaging products. Polyair goes beyond customer expectations to provide complete solutions that satisfy all of their clients' growing business needs. Polyair operates 11 manufacturing facilities, seven of which are in the US, where we generate the majority of our sales.

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