Polyair, an industry leader in synthetic packing solutions, has turned to Baker Communications to assist them in completely revamping their customer service department. Polyair plans to roll out a redesigned customer service initiative at all of their locations, and they want their customer service reps to engage more proactively in the overall sales process. To facilitate such a comprehensive makeover, it is critical to have the perfect training partner. After contacting Baker Communications, Polyair concluded that Baker’s Exceptional Customer Service training would give their team members the know-how and the attitude to successfully implement the new initiative.

A Baker Communications Senior Level Instructor and Exceptional Customer Service Training Expert will arrive at the company offices in Toronto, Ontario to start coaching Polyair team members. Attendees at this intensive customer service training workshop will develop practical skills in key customer service strategies such as Active Listening to be able to thoroughly understand customer needs and issues. Participants in the Exceptional Customer Service training workshop will also learn to master the use of the 3 F’s (Handling Feelings, Finding Facts, and Finding Solutions) method, an easy-to-use system for addressing customer feelings and concerns to help the customer feel understood and appreciated.

About Baker Communications

Baker Communications of Houston, Texas, with offices in New York City; Denver; Boston; Dallas; Charlotte, North Carolina; Phoenix; Miami; Detroit; Los Angeles; and Toronto, is one of America’s fastest growing corporate training companies, experiencing a growth rate of over 800% since 2004. Baker Communications serves over 1000 corporate clients, including over 50% of the Fortune 500 group of companies. Baker Communications has helped and continues to help industry leaders such as Dell, Bank of America, ExxonMobil, Praxair and General Electric enhance the skills and performance of their employees by providing customized, targeted, practice-driven training workshops that produce rapid, positive, measurable results (click here for a more complete client list). Baker Communications training products and services are in use on six continents in more than 25 countries. Baker’s extensive network of seasoned professional trainers, instructors and instructional designers, are located across the United States, Latin America, and Asia. Baker Communications professional staff ensures that the needs of our clients will be addressed personally, promptly, and professionally. Click here to find out how we can help you succeed today!

About Polyair

Polyair is an industry leader in the North American protective packaging market. Polyair offers a full product line-up of bubble, foam, mailers, insulation and integrated packaging systems, including their innovative AirSpace air pillow machines. Polyair's commitment to providing unique products and complete systems has allowed them to push the envelope on protective packaging products. Polyair goes beyond customer expectations to provide complete solutions that satisfy all of their clients' growing business needs. Polyair operates 11 manufacturing facilities, seven of which are in the US, where we generate the majority of our sales.