Baker Communications To Provide Exceptional Customer Service Training To AAC, Inc.

AAC, Inc., a successful and rapidly growing communications company, has tapped Baker Communications to develop Exceptional Customer Service Training for AAC’s in-bound call representatives. In-bound call representatives are on the fast and furious frontlines of the customer service process, especially in the communications industry. AAC wanted to find a training program that would give their customer service teams the tools to more effectively address the needs of their customers. After AAC contacted Baker Communications, they knew they had found the perfect training partner. Baker’s Exceptional Customer Service workshop provides the perfect blend of customer best-practice service strategies and practical applications. AAC was confident that the Baker customer service training program would empower their team members to resolve any customer service situation with confidence and professionalism.

A Baker Communications Exceptional Customer Service Expert and Senior Level Instructor will travel to Virginia Beach, Virginia to provide coaching and training to ACC customer service representatives. Participants in this highly interactive customer service training event will gain practical expertise in key customer service strategies such as leveraging the four Behavioral Styles to communicate more effectively with customers and solve their problems more efficiently. Attendees at the Exceptional Customer Service training workshop will also gain experience in learning how to create and use FABs (Feature, Advantage, Benefit), an effective tool to help customers understand how a proposed solution will meet their most important needs.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About AAC Inc.

AAC Inc., a Veteran-Owned Small Business (VOSB) and an ISO 9001:2000 registered company, has provided "best value" solutions to its customers since 1983 in the areas of network engineering, convergence (voice, video and data over a single infrastructure), application development and information assurance.

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