Baker Communications To Provide Exceptional Customer Service Training To AAC, Inc.

AAC, Inc., a successful and rapidly growing communications company, has tapped Baker Communications to develop Exceptional Customer Service Training for AAC’s in-bound call representatives. In-bound call representatives are on the fast and furious frontlines of the customer service process, especially in the communications industry. AAC wanted to find a training program that would give their customer service teams the tools to more effectively address the needs of their customers. After AAC contacted Baker Communications, they knew they had found the perfect training partner. Baker’s Exceptional Customer Service workshop provides the perfect blend of customer best-practice service strategies and practical applications. AAC was confident that the Baker customer service training program would empower their team members to resolve any customer service situation with confidence and professionalism.

A Baker Communications Exceptional Customer Service Expert and Senior Level Instructor will travel to Virginia Beach, Virginia to provide coaching and training to ACC customer service representatives. Participants in this highly interactive customer service training event will gain practical expertise in key customer service strategies such as leveraging the four Behavioral Styles to communicate more effectively with customers and solve their problems more efficiently. Attendees at the Exceptional Customer Service training workshop will also gain experience in learning how to create and use FABs (Feature, Advantage, Benefit), an effective tool to help customers understand how a proposed solution will meet their most important needs.

About Baker Communications 

Baker Communications deploys Performance Improvement Systems that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services that ignite productivity in eight core business areas, including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, leverage Baker Communications to improve the performance of their business critical functions. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications’ Coaching in the Cloud™ ignites individual, team and organizational improvement and growth delivered completely in the cloud for average ROIs of more than 20:1. We have been recognized by Trainingindustry.com as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies.” Baker CEO Walter Rogers can be heard every Sunday afternoon on CBS Radio as an anchor co-host discussing Sales and Service Excellence.

About AAC Inc.

AAC Inc., a Veteran-Owned Small Business (VOSB) and an ISO 9001:2000 registered company, has provided "best value" solutions to its customers since 1983 in the areas of network engineering, convergence (voice, video and data over a single infrastructure), application development and information assurance.

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