Baker Communications To Provide Exceptional Customer Service Training To Presstek

Presstek, the premier name in digital print solutions, has selected Baker Communications to provide Exceptional Customer Service training for their customer service teams. Leading a fast paced, precision industry requires accurately anticipating and nimbly meeting clients’ needs. Presstek wanted to take their winning customer service program to the next level. A quick online search revealed that Baker Communications’ Exceptional Customer Service training workshop could be fully customized to meet the needs of Presstek and their customers. Presstek was quickly convinced that Exceptional Customer Service training would give Presstek customer service team members the tools and skills to strengthen and expand customer relationships.

A Baker Communications Senior Level Instructor and Exceptional Customer Service Expert will meet with Presstek team members in Hudson, New Hampshire to deliver the Exceptional Customer Service training. Attendees at this highly interactive training workshop will become experts in vital customer service concepts such as Active Listening, for clearly and correctly identifying customer problems and concerns. Participants in the Exceptional Customer Service training course will also gain expertise using the 3 F’s method (Handling Feelings, Finding Facts, Finding Solutions), a simple and effective process for connecting with customers and helping them to feel understood and supported.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About Presstek

Presstek is a customer-oriented, market-focused company engaged in the design, manufacture, sales and service of digital printing solutions that enable print service providers to leverage business opportunities in the fast growing short-run color print market. Presstek’s Direct Imaging (DI) press, computer-to-plate (CTP), and plate products are leading the industry’s transformation from analog to digital print production methods. Presstek solutions are engineered to provide a streamlined workflow in a chemistry-free environment, resulting in shorter printing cycles and lower overall production costs with no compromise in quality.

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