Baker Communications To Provide The University of Texas at Arlington With Exceptional Customer Service Training

The University of Texas at Arlington (UTA), one of the Dallas-Fort Worth Metroplex’s most respected universities, has retained the services of Baker Communications to provide Exceptional Customer Service training to their IT Staff, a group that serves thousands of people each day in the UTA system. Effectively addressing the needs of such a diverse group of individuals poses special challenges for the highly specialized IT Department. UTA wanted to be sure they found a training partner whose reputation for excellence matched their own. Based on exacting criteria, all research pointed directly to Baker Communications as being the most qualified training vendor for the job. After contacting Baker, it was clear right away that Baker’s Exceptional Customer Service training would enable UTA technical personnel to smoothly and effectively assist UTA’s employees and attendees in addressing an IT need.

An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will go to Arlington, Texas to begin working with UTA’s IT staff. Attendees at this hands-on customer service training workshop will practice working with proven customer service concepts such as identifying and overcoming Four Types of Conflict. During the Exceptional Customer Service training event, participants also will gain experience working with different behavioral styles, in order to learn how to communicate with each individual in a way that is most likely to build trust and help the IT rep to clearly understand their needs.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About The University of Texas at Arlington

With a commitment to life-enhancing research, teaching excellence and service to the community, The University of Texas at Arlington is an educational leader in the heart of the Dallas-Fort Worth Metroplex. Founded in 1895 as a private liberal arts institution, UT Arlington achieved senior college status in 1959 and became part of The University of Texas System in 1965.

The University's nearly 25,000 students pursue more than 180 bachelor's, master's and doctoral degrees in an extensive range of disciplines. Of UT Arlington's 125,000 alumni, 88,000 live in North Texas. Their presence helps the University create an annual economic impact of $1 billion on the region.

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