Baker Communications to Deliver Exceptional Customer Service Training for Allied Medical Center

Allied Medical Center has requested that Baker Communications design and deliver customized Exceptional Customer Service training to their customer service representatives. Allied Medical sought a training partner with experience serving the healthcare industry and a program that would help the Allied Medical customer service staff deliver the highest quality to their customers. In Baker Communications they found their match. Baker’s Exceptional Customer Service course was a perfect fit for their improved customer service needs.

An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Oklahoma City to work with Allied Medical customer service representatives. During this highly interactive workshop, participants will gain practical experience using strategies such as the 3 Fs Model (Handling Feelings, Finding Facts and Finding Solutions) to help them work toward resolution of customers’ issues. Attendees of the Exceptional Customer Service training workshop will learn and practice using effective customer service techniques such as Empathy and Active Listening to quickly establish rapport with customers, communicating a sense of understanding and respect.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About Allied Medical Center

In May 2000 Dr. Brent Siemens opened the Allied Medical Center, a Family Medical Practice, in Bethany, OK to provide healthcare to an underserved area. By 2003, it was clear that many clinic patients had to seek treatment without financial healthcare assistance. Whether uninsured or underinsured, most of them had neither access to Medicaid or the advantage of traditional health insurance. Clinic management launched research to identify options for providing the community with affordable healthcare.

In March 2005, the Allied Medical Membership was born. Beginning with services in the Bethany/Northwest Oklahoma City clinic, the plan expanded throughout the Oklahoma City metropolitan area to make individual and family healthcare truly affordable. New clinics opened in Southwest Oklahoma City in January 2006, and in the Midwest City area in Spring 2007. To provide members with fast, easy customer service, a Membership Office was opened next door to the Bethany clinic.

The goal of Allied Medical is to ensure that members have access to the best quality healthcare at the best prices available.

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