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Baker Communications to Deliver Exceptional Customer Service Training for Allied Medical Center
Allied Medical Center has requested that Baker Communications design and deliver customized Exceptional Customer Service training to their customer service representatives. Allied Medical sought a training partner with experience serving the healthcare industry and a program that would help the Allied Medical customer service staff deliver the highest quality to their customers. In Baker Communications they found their match. Baker’s Exceptional Customer Service course was a perfect fit for their improved customer service needs.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Oklahoma City to work with Allied Medical customer service representatives. During this highly interactive workshop, participants will gain practical experience using strategies such as the 3 Fs Model (Handling Feelings, Finding Facts and Finding Solutions) to help them work toward resolution of customers’ issues. Attendees of the Exceptional Customer Service training workshop will learn and practice using effective customer service techniques such as Empathy and Active Listening to quickly establish rapport with customers, communicating a sense of understanding and respect.
About Baker
Communications
Baker Communications
deploys Performance Improvement Systems that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services that ignite productivity in eight core business areas, including
Sales,
Marketing,
CRM,
Negotiations,
Presentations,
Management,
Customer Service, and
Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, leverage Baker Communications to improve the performance of their business critical functions. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications’
Coaching in the Cloud™ ignites individual, team and organizational improvement and growth delivered completely in the cloud for average ROIs of more than 20:1. We have been recognized by
Trainingindustry.com as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies.” Baker CEO Walter Rogers can be heard every
Sunday afternoon on
CBS Radio as an anchor co-host discussing Sales and Service Excellence.
About Allied Medical Center
In May 2000 Dr. Brent Siemens opened the Allied Medical Center, a Family Medical Practice, in Bethany, OK to provide healthcare to an underserved area. By 2003, it was clear that many clinic patients had to seek treatment without financial healthcare assistance. Whether uninsured or underinsured, most of them had neither access to Medicaid or the advantage of traditional health insurance. Clinic management launched research to identify options for providing the community with affordable healthcare.
In March 2005, the Allied Medical Membership was born. Beginning with services in the Bethany/Northwest Oklahoma City clinic, the plan expanded throughout the Oklahoma City metropolitan area to make individual and family healthcare truly affordable. New clinics opened in Southwest Oklahoma City in January 2006, and in the Midwest City area in Spring 2007. To provide members with fast, easy customer service, a Membership Office was opened next door to the Bethany clinic.
The goal of Allied Medical is to ensure that members have access to the best quality healthcare at the best prices available.
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