Baker Communications to Deliver Exceptional Customer Service Training for Continental Kennel Club
The Continental Kennel Club, one of the largest canine registries in the world, has requested that Baker deliver a customized Exceptional Customer Service course for its staff. CKC needed a training partner who could develop custom content specific to their areas of concern and who could accommodate their schedule requirements. They found Baker’s client-oriented approach and best-of-breed training content to be the perfect match for their requirements.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will travel to Livingston, Louisiana to deliver the customer service training seminar. During this highly interactive workshop, participants will gain practical experience using strategies such as the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them work toward resolution of members’ issues. Attendees of the Exceptional Customer Service training workshop will learn and practice using effective customer service techniques such as Empathy and Active Listening to quickly establish rapport with members, communicating a sense of understanding and respect.
About Baker
Communications
Baker Communications
deploys Performance Improvement Systems that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services that ignite productivity in eight core business areas, including
Sales,
Marketing,
CRM,
Negotiations,
Presentations,
Management,
Customer Service, and
Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, leverage Baker Communications to improve the performance of their business critical functions. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications’
Coaching in the Cloud™ ignites individual, team and organizational improvement and growth delivered completely in the cloud for average ROIs of more than 20:1. We have been recognized by
Trainingindustry.com as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies.” Baker CEO Walter Rogers can be heard every
Sunday afternoon on
CBS Radio as an anchor co-host discussing Sales and Service Excellence.
About Continental Kennel Club
Since 1991, Continental Kennel Club has offered the dog world a choice in canine registration services. CKC’s commitment to its club members has always been about providing unique, quality canine services and products in a timely manner. Likewise, Continental Kennel Club’s commitment to establishing national performance events, field trials, and breed evaluation shows is just as strong. At CKC, we believe in empowering ordinary people with practical canine education and training so that they can enjoy an extraordinary relationship with their dogs. Continental Kennel Club provides its club members and the general public with educational material through direct mail, magazine publications, training seminars, and its online presence.
With hundreds of thousands of registrations annually, Continental Kennel Club has moved into position as one of the largest canine registries in the world. Along with its tremendous growth, CKC has continued to offer fast, efficient, and accurate record-keeping services to its members. Continental Kennel Club employs courteous operators, maintains toll-free numbers, and issues free litter registration papers to CKC breeders. Along with the Continental Kennel Club Magazine, CKC publishes a monthly newsletter for breeders, event participants, and other CKC club members.
http://www.continentalkennelclub.com/
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77074, USA
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