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Baker Communications to Deliver Exceptional Customer Service Training for Premier MSS
Premier Manufacturing Support Services has requested that Baker Communications deliver an Exceptional Customer Service training workshop to their customer service agents. In looking for a training partner, Premier MSS requested information from Baker on their customer service courses, and selected the Exceptional Customer Service seminar based on the outlined curriculum. Premier was impressed with Baker’s content and confident that the training needs of their customer service agents would be met.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will meet with Premier MSS customer service representatives to deliver the workshop. During this highly interactive customer service training seminar, participants will gain practical experience using customer service techniques such as Active Listening and Empathy to quickly establish rapport with customers, communicating a sense of understanding and respect. They will explore the essentials of effective communication, learn about behavioral styles, and practice questioning for understanding to improve their service and problem-solving skills, helping them to better satisfy customers and engage the company’s clients as long-term partners.
About Baker
Communications
Baker Communications
deploys Performance Improvement Systems that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services that ignite productivity in eight core business areas, including
Sales,
Marketing,
CRM,
Negotiations,
Presentations,
Management,
Customer Service, and
Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, leverage Baker Communications to improve the performance of their business critical functions. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications’
Coaching in the Cloud™ ignites individual, team and organizational improvement and growth delivered completely in the cloud for average ROIs of more than 20:1. We have been recognized by
Trainingindustry.com as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies.” Baker CEO Walter Rogers can be heard every
Sunday afternoon on
CBS Radio as an anchor co-host discussing Sales and Service Excellence.
About Premier Manufacturing Support Services
Premier is a wholly owned subsidiary of Voith Industrial Services, a corporate division of Voith AG. Voith is a highly reliable partner for essential industries and has been setting standards around the world in our markets for paper, energy, mobility and service.
Being part of Voith means that Premier benefits from the significant resources and experiences offered by an organization employing 43,000 people, with an annual turnover in excess of € 4.9 billion. Voith has been conducting business for over 140 years.
Access to these global resources and their own expertise place Premier in an excellent position to design and deliver a comprehensive service program to help clients’ operations run smoothly and efficiently.
Premier’s focus is on the following services:
- Manufacturing Support Services
- Facility Management
- Maintenance Support
- Technical Cleaning
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Clients
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