Burns & Roe Partners with Baker Communications for Technical Customer Service Training

Burns & Roe, a leading designer and builder of specialized industrial facilities, has selected Baker Communications to improve their IT Staff’s in technical customer service skills. Burns & Roe manages a diverse portfolio of products and services and required a training partner who is as quick and flexible as they are, and Baker Communications fit the bill. The one-day workshop will enable participants to better manage both information and people along with efficient communication and will provide them with powerful new insights into customer behavior and effective tools for creating lasting customer satisfaction. Throughout the program the IT Staff will have the opportunity to practice these tools hands-on and receive feedback from the instructor.

Baker Communications’ senior instructor will arrive in New Jersey to personally interact with Burns & Roe IT Staff. Burns & Roe’s chose Baker Communications due to their ability to tailor the workshop from a facilitation standpoint to better align with the client’s industry-specific needs.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About Burns and Roe

Burns & Roe is a comprehensive engineering, procurement, construction, operations, and maintenance company providing services to private and governmental clients worldwide. The firm's professional services extend from project inception to operations and maintenance. Since 1932, Burns & Roe has operated under a concept of total commitment to their clients. Burns & Roe combines this attitude with a heritage of experience and innovation. The result is a spirit of close cooperation with their customers and a resolve to achieve the finest in creative design, quality workmanship, and functional excellence in every assignment undertaken.

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