Burns & Roe, a leading designer and builder of specialized industrial facilities, has selected Baker Communications to improve their IT Staff’s in technical customer service skills. Burns & Roe manages a diverse portfolio of products and services and required a training partner who is as quick and flexible as they are, and Baker Communications fit the bill. The one-day workshop will enable participants to better manage both information and people along with efficient communication and will provide them with powerful new insights into customer behavior and effective tools for creating lasting customer satisfaction. Throughout the program the IT Staff will have the opportunity to practice these tools hands-on and receive feedback from the instructor.

Baker Communications’ senior instructor will arrive in New Jersey to personally interact with Burns & Roe IT Staff. Burns & Roe’s chose Baker Communications due to their ability to tailor the workshop from a facilitation standpoint to better align with the client’s industry-specific needs.

About Baker Communications

Since 1979, Baker Communications has aided hundreds of thousands of individuals in reaching their maximum performance potential in the workplace through corporate training. Globally-recognized companies, associations, non-profit organizations, and government agencies such as Dell, Bank of America, and ExxonMobil and have depended on Baker Communications to act as a valued training provider to equip their employees with the skills that produce results in the field as well as the office. Baker Communications’ materials have been utilized and delivered worldwide throughout Europe, South America, North America, the Middle East, and Asia Pacific. Classes are held publicly throughout the United States and Canada in over twenty cities or delivered privately on-site at client-designated locations.

About Burns and Roe

Burns & Roe is a comprehensive engineering, procurement, construction, operations, and maintenance company providing services to private and governmental clients worldwide. The firm's professional services extend from project inception to operations and maintenance. Since 1932, Burns & Roe has operated under a concept of total commitment to their clients. Burns & Roe combines this attitude with a heritage of experience and innovation. The result is a spirit of close cooperation with their customers and a resolve to achieve the finest in creative design, quality workmanship, and functional excellence in every assignment undertaken.