City of Wichita Falls Partners with Baker Communications to Deliver Customer Service Training
The City of Wichita Falls of North Texas has selected
Baker Communications to deliver Customer Service Training to
all government employees who deal with the public. The City
of Wichita Falls wanted to improve their employees’ overall
communication skills and teach them appropriate manners when
dealing with the public. The Customer Service Training
workshop will focus on proper telephone etiquette,
appropriate strategies to be used when dealing and
empathizing with difficult customers, how to resolve
conflict, and how to educate customers about government
policies.
The two, one-day Exceptional Customer Service Skills
workshop will be held on separate dates in the City of
Wichita Falls in the North East corner of the
Panhandle/Plains area of Texas. One senior-level instructor
will work through Baker’s time-tested Customer Service
methodologies with both groups. The City of Wichita Falls
chose Baker Communications due to Baker’s ability to provide
valuable services that stayed within a specified budget.
About Baker Communications
Since 1979, Baker Communications has aided hundreds of
thousands of individuals in reaching their maximum
performance potential in the workplace through corporate
training. Globally-recognized companies, associations,
non-profit organizations, and government agencies such as
Dell, Bank of America, and ExxonMobil have depended on Baker
Communications to act as a valued training provider to equip
their employees with the skills that produce results in the
field as well as the office. Baker Communications’ materials
have been utilized and delivered worldwide throughout
Europe, South America, North America, the Middle East, and
Asia Pacific. Classes are held publicly throughout the
United States and Canada in over twenty cities or delivered
privately on-site at client-designated locations.
About City of Wichita Falls
Wichita Falls is an economically progressive city home to
commerce and industry with worldwide interests. By most
accounts Wichita Falls can be summed up with two words;
pleasant and comfortable. A family-oriented city
conveniently located within two hours of two metropolitan
areas; Dallas-Fort Worth and Oklahoma City, Wichita Falls
has a population of approximately 107,000 and is the county
seat of Wichita County and considered the population center
of North Texas. The city proudly calls itself the home to
the finest military installation in the country, Sheppard
Air Force Base. Through Sheppard’s Euro-NATO Joint Jet Pilot
Training program, Wichita Falls has a significant
international flavor. The program is utilized by seventeen
different NATO countries for the finest fighter pilot
training in the world.
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