The City of Wichita Falls of North Texas has selected Baker Communications to deliver Customer Service Training to all government employees who deal with the public. The City of Wichita Falls wanted to improve their employees’ overall communication skills and teach them appropriate manners when dealing with the public. The Customer Service Training workshop will focus on proper telephone etiquette, appropriate strategies to be used when dealing and empathizing with difficult customers, how to resolve conflict, and how to educate customers about government policies.

The two, one-day Exceptional Customer Service Skills workshop will be held on separate dates in the City of Wichita Falls in the North East corner of the Panhandle/Plains area of Texas. One senior-level instructor will work through Baker’s time-tested Customer Service methodologies with both groups. The City of Wichita Falls chose Baker Communications due to Baker’s ability to provide valuable services that stayed within a specified budget.

About Baker Communications

Since 1979, Baker Communications has aided hundreds of thousands of individuals in reaching their maximum performance potential in the workplace through corporate training. Globally-recognized companies, associations, non-profit organizations, and government agencies such as Dell, Bank of America, and ExxonMobil have depended on Baker Communications to act as a valued training provider to equip their employees with the skills that produce results in the field as well as the office. Baker Communications’ materials have been utilized and delivered worldwide throughout Europe, South America, North America, the Middle East, and Asia Pacific. Classes are held publicly throughout the United States and Canada in over twenty cities or delivered privately on-site at client-designated locations.

About City of Wichita Falls

Wichita Falls is an economically progressive city home to commerce and industry with worldwide interests. By most accounts Wichita Falls can be summed up with two words; pleasant and comfortable. A family-oriented city conveniently located within two hours of two metropolitan areas; Dallas-Fort Worth and Oklahoma City, Wichita Falls has a population of approximately 107,000 and is the county seat of Wichita County and considered the population center of North Texas. The city proudly calls itself the home to the finest military installation in the country, Sheppard Air Force Base. Through Sheppard’s Euro-NATO Joint Jet Pilot Training program, Wichita Falls has a significant international flavor. The program is utilized by seventeen different NATO countries for the finest fighter pilot training in the world.