City of Wichita Falls Partners with Baker Communications to Deliver Customer Service Training

The City of Wichita Falls of North Texas has selected Baker Communications to deliver Customer Service Training to all government employees who deal with the public. The City of Wichita Falls wanted to improve their employees’ overall communication skills and teach them appropriate manners when dealing with the public. The Customer Service Training workshop will focus on proper telephone etiquette, appropriate strategies to be used when dealing and empathizing with difficult customers, how to resolve conflict, and how to educate customers about government policies.

The two, one-day Exceptional Customer Service Skills workshop will be held on separate dates in the City of Wichita Falls in the North East corner of the Panhandle/Plains area of Texas. One senior-level instructor will work through Baker’s time-tested Customer Service methodologies with both groups. The City of Wichita Falls chose Baker Communications due to Baker’s ability to provide valuable services that stayed within a specified budget.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About City of Wichita Falls

Wichita Falls is an economically progressive city home to commerce and industry with worldwide interests. By most accounts Wichita Falls can be summed up with two words; pleasant and comfortable. A family-oriented city conveniently located within two hours of two metropolitan areas; Dallas-Fort Worth and Oklahoma City, Wichita Falls has a population of approximately 107,000 and is the county seat of Wichita County and considered the population center of North Texas. The city proudly calls itself the home to the finest military installation in the country, Sheppard Air Force Base. Through Sheppard’s Euro-NATO Joint Jet Pilot Training program, Wichita Falls has a significant international flavor. The program is utilized by seventeen different NATO countries for the finest fighter pilot training in the world.

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