DAN-LOC Selects Baker Communications for Exceptional Customer Service Training

DAN-LOC, a leading manufacturer of bolts and gaskets, has chosen Baker Communications to deliver Exceptional Customer Service training to their sales team. DAN-LOC wanted a training program that that targeted their specific needs and circumstances. After talking with a Baker training services consultant, it was immediately clear that Baker would work together with DAN-LOC to fully understand the company’s needs and customize Exceptional Customer Service workshop to meet them.

A Baker Communications senior level instructor will meet with DAN-LOC’s sales team at their Houston, Texas office. During the two day seminar, participants will gain experience in techniques such as they 3 F’s format for serving unhappy customers. Throughout the highly interactive course, new and experienced team members will receive hands-on practice working with different Behavioral Styles to effectively communicate with customers and co-workers. Baker Communications customized Exceptional Customer Service training to provide the solutions DAN-LOC wanted.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About DAN-LOC

Since 1961, DAN-LOC Bolt and Gasket has produced a product line with an unsurpassed reputation. DAN-LOC’s quality system has been certified under the ISO Certification Process. This quality program includes all elements such as contract review, training, manufacturing, inspection, testing, and shipping. Whether it’s DAN-LOC stud bolts or gaskets, our approach to manufacturing quality products is always consistent. Not content with their past success, DAN-LOC continually strives to improve their products and service.

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