DAN-LOC, a leading manufacturer of bolts and gaskets, has chosen Baker Communications to deliver Exceptional Customer Service training to their sales team. DAN-LOC wanted a training program that that targeted their specific needs and circumstances. After talking with a Baker training services consultant, it was immediately clear that Baker would work together with DAN-LOC to fully understand the company’s needs and customize Exceptional Customer Service workshop to meet them.

A Baker Communications senior level instructor will meet with DAN-LOC’s sales team at their Houston, Texas office. During the two day seminar, participants will gain experience in techniques such as they 3 F’s format for serving unhappy customers. Throughout the highly interactive course, new and experienced team members will receive hands-on practice working with different Behavioral Styles to effectively communicate with customers and co-workers. Baker Communications customized Exceptional Customer Service training to provide the solutions DAN-LOC wanted.

About Baker Communications

Since 1979, Baker Communications has aided hundreds of thousands of individuals in reaching their maximum performance potential in the workplace through corporate training. Globally-recognized companies, associations, non-profit organizations, and government agencies such as Dell, Bank of America, and ExxonMobil and have depended on Baker Communications to act as a valued training provider to equip their employees with the skills that produce results in the field as well as the office. Baker Communications’ materials have been utilized and delivered worldwide throughout Europe, South America, North America, the Middle East, and Asia Pacific. Classes are held publicly throughout the United States and Canada in over twenty cities or delivered privately on-site at client-designated locations.

About DAN-LOC

Since 1961, DAN-LOC Bolt and Gasket has produced a product line with an unsurpassed reputation. DAN-LOC’s quality system has been certified under the ISO Certification Process. This quality program includes all elements such as contract review, training, manufacturing, inspection, testing, and shipping. Whether it’s DAN-LOC stud bolts or gaskets, our approach to manufacturing quality products is always consistent. Not content with their past success, DAN-LOC continually strives to improve their products and service.