Eurecat Selects Baker Communications for Exceptional Customer Service Training

Eurecat, a prominent catalyst provider for oil refineries, gas processing facilities, petrochemical and chemical plants, has chosen Baker Communications’ proven Exceptional Customer Service training for their customer service team. Eurecat wanted to provide a higher level of customer service to the refinery clients who interfaced with their customer-facing teams. They found that Baker Communications was able to deliver a training solution with proven content that met their budget and time constraints. Baker was also able to provide a training instructor with an understanding of the energy industry and its unique concerns and issues.

A Baker Communications Exceptional Customer Service Training Expert and Senior Level Instructor will meet with customer-facing Eurecat employees. During this highly interactive workshop, participants will learn how to identify and relate to different personality types and Behavioral Styles, helping them address the needs of individual clients in a personal and comprehensive way. Attendees will also gain experience using tools and strategies such as Active Listening and the 3 F’s Model (Handling Feelings, Finding Facts and Finding Solutions) to help them quickly establish rapport with clients and work toward effective resolution of customer issues.

 

About Baker Communications 

Baker Communications deploys Performance Improvement Systems that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services that ignite productivity in eight core business areas, including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, leverage Baker Communications to improve the performance of their business critical functions. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications’ Coaching in the Cloud™ ignites individual, team and organizational improvement and growth delivered completely in the cloud for average ROIs of more than 20:1. We have been recognized by Trainingindustry.com as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies.” Baker CEO Walter Rogers can be heard every Sunday afternoon on CBS Radio as an anchor co-host discussing Sales and Service Excellence.

 

About Eurecat

Eurecat U.S. Incorporated provides refineries, gas processing facilities, petrochemical and chemical plants with a wide variety of catalyst services:

• Regeneration or reactivation of catalysts and absorbents at a fraction of the replacement cost.
• Fresh and regenerated resale catalysts with 80 - 100% of fresh catalyst activity at 30 - 70% of the cost.
• Pre-activation of catalysts for reduced turn-around time and numerous operational benefits.
• Catalyst inventory management.
• Catalyst waste management expertise.

The Eurecat Group keeps its Head Office in La Voulte, France. Additional plants, businesses, J/V's and licensees are based in the United States, France, Italy, Saudi Arabia and Japan.

https://www.eurecat.com/

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