Faurecia Partners with Baker Communications to Deliver Customer Service Training

Faurecia, a top global supplier of automotive equipment, has chosen Baker Communications to deliver customer service training to its information technology support staff. Faurecia’s IT Support services primarily internal customers. Such a narrow, intimate customer base demands a higher level of personal attention. Faurecia required a partner who could tailor customer service applications specifically to their own IT department. Baker Communications’ Exceptional Customer Service course is custom-adapted just for Faurecia IT’s particular needs.

The Baker Communications instructor will engage Faurecia’s IT Support in Troy, Michigan. During the session, attendees will have the opportunity to learn and practice the exact methods and strategies to build successful customer relationships on a daily basis. Baker Communications was the obvious choice not only for their dedication to understanding their client’s needs, but for their unreserved flexibility in meeting those needs.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About Faurecia

As a global player in the automotive industry, Faurecia now counts all the world’s major automakers among its customers. With sales of almost €11 billion in 2005, the Group ranks second among automotive suppliers in Europe and ninth in the world. Faurecia’s 60,000 employees in 28 countries are guardians of the company’s expertise in the design and production of six major vehicle modules, namely seats, cockpits, door panels, acoustic packages, front ends and exhaust systems. Faurecia passes on this expertise to its customers by forging an ever closer working relationship with them throughout the vehicle design, development and manufacturing phases.

The Group’s Research and Development policy enables it to design and make available to automakers the kind of innovations that set their products apart and that the end-user expects.

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