Faurecia, a top global supplier of automotive equipment, has chosen Baker Communications to deliver customer service training to its information technology support staff. Faurecia’s IT Support services primarily internal customers. Such a narrow, intimate customer base demands a higher level of personal attention. Faurecia required a partner who could tailor customer service applications specifically to their own IT department. Baker Communications’ Exceptional Customer Service course is custom-adapted just for Faurecia IT’s particular needs.
The Baker Communications instructor will engage Faurecia’s IT Support in Troy, Michigan. During the session, attendees will have the opportunity to learn and practice the exact methods and strategies to build successful customer relationships on a daily basis. Baker Communications was the obvious choice not only for their dedication to understanding their client’s needs, but for their unreserved flexibility in meeting those needs.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About Faurecia
As a global player in the automotive industry, Faurecia now counts all the world’s major automakers among its customers. With sales of almost €11 billion in 2005, the Group ranks second among automotive suppliers in Europe and ninth in the world. Faurecia’s 60,000 employees in 28 countries are guardians of the company’s expertise in the design and production of six major vehicle modules, namely seats, cockpits, door panels, acoustic packages, front ends and exhaust systems. Faurecia passes on this expertise to its customers by forging an ever closer working relationship with them throughout the vehicle design, development and manufacturing phases.
The Group’s Research and Development policy enables it to design and make available to automakers the kind of innovations that set their products apart and that the end-user expects.
Baker Communications, Inc. — Houston, Texas
info@thebciteam.com —
www.bakercommunications.com
