Faurecia, a top global supplier of automotive equipment, has chosen Baker Communications to deliver customer service training to its information technology support staff. Faurecia’s IT Support services primarily internal customers. Such a narrow, intimate customer base demands a higher level of personal attention. Faurecia required a partner who could tailor customer service applications specifically to their own IT department. Baker Communications’ Exceptional Customer Service course is custom-adapted just for Faurecia IT’s particular needs.

The Baker Communications instructor will engage Faurecia’s IT Support in Troy, Michigan. During the session, attendees will have the opportunity to learn and practice the exact methods and strategies to build successful customer relationships on a daily basis. Baker Communications was the obvious choice not only for their dedication to understanding their client’s needs, but for their unreserved flexibility in meeting those needs.

About Baker Communications

Since 1979, Baker Communications has aided hundreds of thousands of individuals in reaching their maximum performance potential in the workplace through corporate training. Globally-recognized companies, associations, non-profit organizations, and government agencies such as Dell, Bank of America, and ExxonMobil and have depended on Baker Communications to act as a valued training provider to equip their employees with the skills that produce results in the field as well as the office. Baker Communications’ materials have been utilized and delivered worldwide throughout Europe, South America, North America, the Middle East, and Asia Pacific. Classes are held publicly throughout the United States and Canada in over twenty cities or delivered privately on-site at client-designated locations.

About Faurecia

As a global player in the automotive industry, Faurecia now counts all the world’s major automakers among its customers. With sales of almost €11 billion in 2005, the Group ranks second among automotive suppliers in Europe and ninth in the world. Faurecia’s 60,000 employees in 28 countries are guardians of the company’s expertise in the design and production of six major vehicle modules, namely seats, cockpits, door panels, acoustic packages, front ends and exhaust systems. Faurecia passes on this expertise to its customers by forging an ever closer working relationship with them throughout the vehicle design, development and manufacturing phases.

The Group’s Research and Development policy enables it to design and make available to automakers the kind of innovations that set their products apart and that the end-user expects.