Linc Facility Services Selects Baker Communications for Exceptional Customer Service Training

Linc Facility Services, a long time leader in facility management, has chosen Baker Communications to deliver Exceptional Customer Service training to their electricians and maintenance teams. Linc needed a training partner who could accommodate their strict scheduling requirements. After speaking with one of Baker’s professional training consultants, it was immediately clear that an Exceptional Customer Service training workshop could be fully customized within the shortest possible turn around.

A Baker senior level instructor will meet with Linc’s personal at their offices in Austin, Texas. During the highly interactive, two day workshop, attendees will receive hands-on practice in techniques such as the 3 F’s format for dealing with unhappy clients, as well as training in Behavioral Styles, in order to effectively communicate with customers and co-workers.

About Baker Communications 

Baker Communications deploys Performance Improvement Systems that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services that ignite productivity in eight core business areas, including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, leverage Baker Communications to improve the performance of their business critical functions. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications’ Coaching in the Cloud™ ignites individual, team and organizational improvement and growth delivered completely in the cloud for average ROIs of more than 20:1. We have been recognized by Trainingindustry.com as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies.” Baker CEO Walter Rogers can be heard every Sunday afternoon on CBS Radio as an anchor co-host discussing Sales and Service Excellence.

About Linc Facility Services

Linc Facility Services is a global provider of integrated facility management services, technical operations and maintenance (O&M), and other facility services. The company serves customers across a wide range of vertical markets and industries, including aviation and transportation, commercial and corporate, healthcare and hospitals, manufacturing and industrial, government, public venue, and technology. Established in 1979, Linc Facility Services (formerly Affiliated Building Services) was originally formed to meet the Atlanta Airlines Terminal Corporation’s need for staff to operate and maintain equipment at the Hartsfield-Jackson Atlanta International Airport.

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