Linc Facility Services Selects Baker Communications for Exceptional Customer Service Training

Linc Facility Services, a long time leader in facility management, has chosen Baker Communications to deliver Exceptional Customer Service training to their electricians and maintenance teams. Linc needed a training partner who could accommodate their strict scheduling requirements. After speaking with one of Baker’s professional training consultants, it was immediately clear that an Exceptional Customer Service training workshop could be fully customized within the shortest possible turn around.

A Baker senior level instructor will meet with Linc’s personal at their offices in Austin, Texas. During the highly interactive, two day workshop, attendees will receive hands-on practice in techniques such as the 3 F’s format for dealing with unhappy clients, as well as training in Behavioral Styles, in order to effectively communicate with customers and co-workers.
 

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About Linc Facility Services

Linc Facility Services is a global provider of integrated facility management services, technical operations and maintenance (O&M), and other facility services. The company serves customers across a wide range of vertical markets and industries, including aviation and transportation, commercial and corporate, healthcare and hospitals, manufacturing and industrial, government, public venue, and technology. Established in 1979, Linc Facility Services (formerly Affiliated Building Services) was originally formed to meet the Atlanta Airlines Terminal Corporation’s need for staff to operate and maintain equipment at the Hartsfield-Jackson Atlanta International Airport.

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