Linc Facility Services, a long time leader in facility management, has chosen Baker Communications to deliver Exceptional Customer Service training to their electricians and maintenance teams. Linc needed a training partner who could accommodate their strict scheduling requirements. After speaking with one of Baker’s professional training consultants, it was immediately clear that an Exceptional Customer Service training workshop could be fully customized within the shortest possible turn around.

A Baker senior level instructor will meet with Linc’s personal at their offices in Austin, Texas. During the highly interactive, two day workshop, attendees will receive hands-on practice in techniques such as the 3 F’s format for dealing with unhappy clients, as well as training in Behavioral Styles, in order to effectively communicate with customers and co-workers.

About Baker Communications

Since 1979, Baker Communications has aided hundreds of thousands of individuals in reaching their maximum performance potential in the workplace through corporate training. Globally-recognized companies, associations, non-profit organizations, and government agencies such as Dell, Bank of America, and ExxonMobil and have depended on Baker Communications to act as a valued training provider to equip their employees with the skills that produce results in the field as well as the office. Baker Communications’ materials have been utilized and delivered worldwide throughout Europe, South America, North America, the Middle East, and Asia Pacific. Classes are held publicly throughout the United States and Canada in over twenty cities or delivered privately on-site at client-designated locations.

About Linc Facility Services

Linc Facility Services is a global provider of integrated facility management services, technical operations and maintenance (O&M), and other facility services. The company serves customers across a wide range of vertical markets and industries, including aviation and transportation, commercial and corporate, healthcare and hospitals, manufacturing and industrial, government, public venue, and technology. Established in 1979, Linc Facility Services (formerly Affiliated Building Services) was originally formed to meet the Atlanta Airlines Terminal Corporation’s need for staff to operate and maintain equipment at the Hartsfield-Jackson Atlanta International Airport.