Macquarie Holdings Chooses Baker Communications to Deliver Customer Service Training

Macquarie Holdings USA Inc, an international leader in specialized investment strategies, has selected Baker Communications to deliver Customer Service Training to the entire IT staff. Due to the success of Baker Communications’ partnership with their Sydney office, Macquarie was confident that the Technical Customer Service training would give IT team members the tools needed to communicate their high level of expertise to their clients. Throughout the Exceptional Customer Service training, both new and experienced IT personnel will receive hands-on practice in actionable tools such as constructive ways to handle conflict and specific phone skills.

A senior level instructor from Baker Communications will arrive in New York to personally interact with Macquarie IT staff. By working closely with Macquarie Holdings, Baker Communications has customized Exceptional Customer Service training to address the precise needs of Macquarie Holdings USA Inc.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About Macquarie Holdings Inc.

Macquarie Group (Macquarie) is headquartered in Australia, where it is a leading provider of a full range of investment banking, financial markets, and retail financial services. The Macquarie Group comprises Macquarie Bank Limited (MBL) and its subsidiaries and affiliates worldwide. Macquarie Bank, added to the Australian Stock Exchange in 1996, has reported successive years of record growth and profits since 1992, and currently employs over 10,000 people in 24 countries. Macquarie's success has been characterized by a strong commitment to chosen markets and a clear focus on achieving outstanding results for their clients in those markets. Technical expertise, strong risk management and an enterprising approach underlie activities in all areas and have enabled Macquarie to deliver significant benefits to clients and shareholders.

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