Macquarie Holdings Chooses Baker Communications to Deliver Customer Service Training

Macquarie Holdings USA Inc, an international leader in specialized investment strategies, has selected Baker Communications to deliver Customer Service Training to the entire IT staff. Due to the success of Baker Communications’ partnership with their Sydney office, Macquarie was confident that the Technical Customer Service training would give IT team members the tools needed to communicate their high level of expertise to their clients. Throughout the Exceptional Customer Service training, both new and experienced IT personnel will receive hands-on practice in actionable tools such as constructive ways to handle conflict and specific phone skills.

A senior level instructor from Baker Communications will arrive in New York to personally interact with Macquarie IT staff. By working closely with Macquarie Holdings, Baker Communications has customized Exceptional Customer Service training to address the precise needs of Macquarie Holdings USA Inc.