Macquarie Holdings USA Inc, an international leader in specialized investment strategies, has selected Baker Communications to deliver Customer Service Training to the entire IT staff. Due to the success of Baker Communications’ partnership with their Sydney office, Macquarie was confident that the Technical Customer Service training would give IT team members the tools needed to communicate their high level of expertise to their clients. Throughout the Exceptional Customer Service training, both new and experienced IT personnel will receive hands-on practice in actionable tools such as constructive ways to handle conflict and specific phone skills.

A senior level instructor from Baker Communications will arrive in New York to personally interact with Macquarie IT staff. By working closely with Macquarie Holdings, Baker Communications has customized Exceptional Customer Service training to address the precise needs of Macquarie Holdings USA Inc.

About Baker Communications

Since 1979, Baker Communications has aided hundreds of thousands of individuals in reaching their maximum performance potential in the workplace through corporate training. Globally-recognized companies, associations, non-profit organizations, and government agencies such as Dell, Bank of America, and ExxonMobil and have depended on Baker Communications to act as a valued training provider to equip their employees with the skills that produce results in the field as well as the office. Baker Communications’ materials have been utilized and delivered worldwide throughout Europe, South America, North America, the Middle East, and Asia Pacific. Classes are held publicly throughout the United States and Canada in over twenty cities or delivered privately on-site at client-designated locations.

About Macquarie Holdings Inc.

Macquarie Group (Macquarie) is headquartered in Australia, where it is a leading provider of a full range of investment banking, financial markets, and retail financial services. The Macquarie Group comprises Macquarie Bank Limited (MBL) and its subsidiaries and affiliates worldwide. Macquarie Bank, added to the Australian Stock Exchange in 1996, has reported successive years of record growth and profits since 1992, and currently employs over 10,000 people in 24 countries. Macquarie's success has been characterized by a strong commitment to chosen markets and a clear focus on achieving outstanding results for their clients in those markets. Technical expertise, strong risk management and an enterprising approach underlie activities in all areas and have enabled Macquarie to deliver significant benefits to clients and shareholders.