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Macquarie Holdings Chooses Baker Communications to Deliver Customer Service Training
Macquarie Holdings USA Inc, an international leader in specialized investment strategies, has selected Baker Communications to deliver Customer Service Training to the entire IT staff. Due to the success of Baker Communications’ partnership with their Sydney office, Macquarie was confident that the Technical Customer Service training would give IT team members the tools needed to communicate their high level of expertise to their clients. Throughout the Exceptional Customer Service training, both new and experienced IT personnel will receive hands-on practice in actionable tools such as constructive ways to handle conflict and specific phone skills.
A senior level instructor from Baker Communications will arrive in New York to personally interact with Macquarie IT staff. By working closely with Macquarie Holdings, Baker Communications has customized Exceptional Customer Service training to address the precise needs of Macquarie Holdings USA Inc.
About Baker
Communications
Baker Communications
deploys Performance Improvement Systems that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services that ignite productivity in eight core business areas, including
Sales,
Marketing,
CRM,
Negotiations,
Presentations,
Management,
Customer Service, and
Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, leverage Baker Communications to improve the performance of their business critical functions. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications’
Coaching in the Cloud™ ignites individual, team and organizational improvement and growth delivered completely in the cloud for average ROIs of more than 20:1. We have been recognized by
Trainingindustry.com as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies.” Baker CEO Walter Rogers can be heard every
Sunday afternoon on
CBS Radio as an anchor co-host discussing Sales and Service Excellence.
About Macquarie Holdings Inc.
Macquarie Group (Macquarie) is headquartered in Australia, where it is a leading provider of a full range of investment banking, financial markets, and retail financial services. The Macquarie Group comprises Macquarie Bank Limited (MBL) and its subsidiaries and affiliates worldwide. Macquarie Bank, added to the Australian Stock Exchange in 1996, has reported successive years of record growth and profits since 1992, and currently employs over 10,000 people in 24 countries. Macquarie's success has been characterized by a strong commitment to chosen markets and a clear focus on achieving outstanding results for their clients in those markets. Technical expertise, strong risk management and an enterprising approach underlie activities in all areas and have enabled Macquarie to deliver significant benefits to clients and shareholders.
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