Macquarie Holdings Chooses Baker Communications to Deliver Customer Service Training
Macquarie Holdings USA Inc, an
international leader in specialized
investment strategies, has selected
Baker Communications to deliver Customer
Service Training to the entire IT staff.
Due to the success of Baker
Communications’ partnership with their
Sydney office, Macquarie was confident
that the Technical Customer Service
training would give IT team members the
tools needed to communicate their high
level of expertise to their clients.
Throughout the Exceptional Customer
Service training, both new and
experienced IT personnel will receive
hands-on practice in actionable tools
such as constructive ways to handle
conflict and specific phone skills.
A senior level instructor from Baker
Communications will arrive in New York
to personally interact with Macquarie IT
staff. By working closely with Macquarie
Holdings, Baker Communications has
customized Exceptional Customer Service
training to address the precise needs of
Macquarie Holdings USA Inc.
About Baker Communications
Since 1979, Baker Communications has
aided hundreds of thousands of
individuals in reaching their maximum
performance potential in the workplace
through corporate training.
Globally-recognized companies,
associations, non-profit organizations,
and government agencies such as Dell,
Bank of America, and ExxonMobil and have
depended on Baker Communications to act
as a valued training provider to equip
their employees with the skills that
produce results in the field as well as
the office. Baker Communications’
materials have been utilized and
delivered worldwide throughout Europe,
South America, North America, the Middle
East, and Asia Pacific. Classes are held
publicly throughout the United States
and Canada in over twenty cities or
delivered privately on-site at
client-designated locations.
About Macquarie Holdings Inc.
Macquarie Group (Macquarie) is
headquartered in Australia, where it is
a leading provider of a full range of
investment banking, financial markets,
and retail financial services. The
Macquarie Group comprises Macquarie Bank
Limited (MBL) and its subsidiaries and
affiliates worldwide. Macquarie Bank,
added to the Australian Stock Exchange
in 1996, has reported successive years
of record growth and profits since 1992,
and currently employs over 10,000 people
in 24 countries. Macquarie's success has
been characterized by a strong
commitment to chosen markets and a clear
focus on achieving outstanding results
for their clients in those markets.
Technical expertise, strong risk
management and an enterprising approach
underlie activities in all areas and
have enabled Macquarie to deliver
significant benefits to clients and
shareholders.
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