Premier Manufacturing Support Services Chooses Baker Communications for Exceptional Customer Service Training
Premier MSS, a global provider of
manufacturing support services, facility
management, maintenance support and
technical cleaning, has requested that
Baker Communications deliver Exceptional
Customer Service training to their
customer service representatives.
Premier MSS representatives met with
Baker for a needs assessment, and found
the Exceptional Customer Service course
to be a perfect fit for their improved
customer service needs. Baker
instructors conducted advance briefings
to ensure that the course material was
comprehensive and suited to the client’s
requirements.
An Exceptional Customer Service
Training Expert and Senior Level
Instructor with Baker Communications
will meet with Premier MSS customer
service team members. During this
interactive customer service training
workshop, participants will gain
practical experience with customer
service techniques such as the use of
empathy and active listening, allowing
them to quickly establish rapport with
customers and find solutions for their
issues. Attendees of the Exceptional
Customer Service training workshop will
learn and practice methods for
communicating effectively with different
personality types and handling angry
individuals, allowing them to more
easily handle even the most difficult
customer service calls.
About Baker Communications
Baker Communications is headquartered in
Houston, Texas and has employees and
certified partners in more than 20
cities across the US. Internationally,
Baker’s footprint includes the United
Kingdom, Dubai, Singapore, Argentina,
Brazil and Russia. As one of America’s
fastest-growing corporate training
companies, Baker Communications has
helped over a million professionals
reach maximum performance for over 30
years. Globally recognized companies and
government agencies, including
ExxonMobil, General Electric and Bank of
America depend on Baker Communications
to equip their employees with skills to
increase market share and produce
immediate results. We provide customized
targeted practice-driven performance
improvement solutions that produce
rapid, measurable results. Baker
Communications’ solutions have been
utilized and delivered worldwide,
throughout Europe, South America, North
America, the Middle East, and Asia
Pacific.
About Premier Manufacturing
Support Services
Premier MSS, a global provider of
manufacturing support services, facility
management, maintenance support and
technical cleaning, is a wholly owned
subsidiary of Voith Industrial Services,
a corporate division of Voith AG. Voith
is a highly reliable partner for
essential industries and has been
setting standards around the world in
markets for paper, energy, mobility and
service. With 18,900 employees in more
than 150 locations all over the world,
Voith Industrial Services operates
globally through its brands DIW,
Premier, Hörmann Industrietechnik, and
Voith, and has generated a turnover of
about EUR 800 million in 2007. Founded
on January 1, 1867, Voith today employs
more than 37,000 people in over 270
locations all over the world and is one
of the largest family-owned companies in
Europe.
http://www.premiermss.com
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