Premier MSS, a global provider of manufacturing support services, facility management, maintenance support and technical cleaning, has requested that Baker Communications deliver Exceptional Customer Service training to their customer service representatives. Premier MSS representatives met with Baker for a needs assessment, and found the Exceptional Customer Service course to be a perfect fit for their improved customer service needs. Baker instructors conducted advance briefings to ensure that the course material was comprehensive and suited to the client’s requirements.

An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will meet with Premier MSS customer service team members. During this interactive customer service training workshop, participants will gain practical experience with customer service techniques such as the use of empathy and active listening, allowing them to quickly establish rapport with customers and find solutions for their issues. Attendees of the Exceptional Customer Service training workshop will learn and practice methods for communicating effectively with different personality types and handling angry individuals, allowing them to more easily handle even the most difficult customer service calls.

About Baker Communications

Baker Communications is headquartered in Houston, Texas and has employees and certified partners in more than 20 cities across the US. Internationally, Baker’s footprint includes the United Kingdom, Dubai, Singapore, Argentina, Brazil and Russia. As one of America’s fastest-growing corporate training companies, Baker Communications has helped over a million professionals reach maximum performance for over 30 years. Globally recognized companies and government agencies, including ExxonMobil, General Electric and Bank of America depend on Baker Communications to equip their employees with skills to increase market share and produce immediate results. We provide customized targeted practice-driven performance improvement solutions that produce rapid, measurable results. Baker Communications’ solutions have been utilized and delivered worldwide, throughout Europe, South America, North America, the Middle East, and Asia Pacific.

About Premier Manufacturing Support Services

Premier MSS, a global provider of manufacturing support services, facility management, maintenance support and technical cleaning, is a wholly owned subsidiary of Voith Industrial Services, a corporate division of Voith AG. Voith is a highly reliable partner for essential industries and has been setting standards around the world in markets for paper, energy, mobility and service. With 18,900 employees in more than 150 locations all over the world, Voith Industrial Services operates globally through its brands DIW, Premier, Hörmann Industrietechnik, and Voith, and has generated a turnover of about EUR 800 million in 2007. Founded on January 1, 1867, Voith today employs more than 37,000 people in over 270 locations all over the world and is one of the largest family-owned companies in Europe.

http://www.premiermss.com