Premier Manufacturing Support Services Chooses Baker Communications for Exceptional Customer Service Training
Premier MSS, a global provider of manufacturing support services, facility management, maintenance support and technical cleaning, has requested that Baker Communications deliver Exceptional Customer Service training to their customer service representatives. Premier MSS representatives met with Baker for a needs assessment, and found the Exceptional Customer Service course to be a perfect fit for their improved customer service needs. Baker instructors conducted advance briefings to ensure that the course material was comprehensive and suited to the client’s requirements.
An Exceptional Customer Service Training Expert and Senior Level Instructor with Baker Communications will meet with Premier MSS customer service team members. During this interactive customer service training workshop, participants will gain practical experience with customer service techniques such as the use of empathy and active listening, allowing them to quickly establish rapport with customers and find solutions for their issues. Attendees of the Exceptional Customer Service training workshop will learn and practice methods for communicating effectively with different personality types and handling angry individuals, allowing them to more easily handle even the most difficult customer service calls.
About Baker
Communications
Baker Communications
is one of the fastest growing
Performance Improvement companies in the
world, providing products and services
to improve productivity in seven core
areas: Sales and Marketing, CRM,
Management, Negotiations, Presentations,
Customer Service, and Time Management.
We serve over 1,000 corporate clients
per year, including 50% of the Fortune
500.
7 of the 10 most
profitable
6 of the 10 with
the highest market cap
16 of the top 20
with the highest revenues
9 of the top 10
chemical companies
4 of the top 5
banks
4 of the top 5
oil and gas companies
4 of the top 5
computer companies
6 of the top 10
telecommunications companies
6 of the top 10
pharmaceutical companies
Over the last 30
years, Baker Communications products and
services have been implemented on six
continents and in over 25 countries. Our
staff of over 200 employees and
certified partners is distributed across
the Americas, EMEA, Russia and Asia. We
were recently recognized as one of the
world’s “Top 10 Sales Force Automation
Training Companies” and “Top 20 Sales
Methodology Companies” by
TrainingIndustry.com. Baker CEO Walter
Rogers can be heard every Wednesday
morning from 11:30 to 11:45 on CBC Radio
650 (www.CNN650.com) as a featured guest
discussing Sales Effectiveness for the
popular show The Price of Business.
About Premier Manufacturing Support Services
Premier MSS, a global provider of manufacturing support services, facility management, maintenance support and technical cleaning, is a wholly owned subsidiary of Voith Industrial Services, a corporate division of Voith AG. Voith is a highly reliable partner for essential industries and has been setting standards around the world in markets for paper, energy, mobility and service. With 18,900 employees in more than 150 locations all over the world, Voith Industrial Services operates globally through its brands DIW, Premier, Hörmann Industrietechnik, and Voith, and has generated a turnover of about EUR 800 million in 2007. Founded on January 1, 1867, Voith today employs more than 37,000 people in over 270 locations all over the world and is one of the largest family-owned companies in Europe.
Clients
We provide training to businesses of all sizes throughout the world. To see a cross section of our customer list click here.
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