Summit Community Care Clinic, a volunteer-based medical facility, has chosen Baker Communications to provide Exceptional Customer Service training to its medical personnel and support staff. Summit needed a customized training approach that would help them connect effectively with the small community they serve. After contacting Baker Communications, it was clear that Baker’s Exceptional Customer Service training – backed by over 25 years of success in the industry -- was the perfect solution to their special situation.

A Baker senior level instructor will conduct the training at Summit’s Fresno, California facilities. During the customer service workshop, participants will learn valuable techniques such as how to adjust their communications style to appeal to the unique style of each customer. Throughout the two-day Exceptional Customer Service training, attendees will receive hands-on experience practicing techniques like the 3 Fs to take them through customer conflicts from beginning to end.

About Baker Communications

Since 1979, Baker Communications has aided hundreds of thousands of individuals in reaching their maximum performance potential in the workplace through corporate training. Globally-recognized companies, associations, non-profit organizations, and government agencies such as Dell, Bank of America, and ExxonMobil and have depended on Baker Communications to act as a valued training provider to equip their employees with the skills that produce results in the field as well as the office. Baker Communications’ materials have been utilized and delivered worldwide throughout Europe, South America, North America, the Middle East, and Asia Pacific. Classes are held publicly throughout the United States and Canada in over twenty cities or delivered privately on-site at client-designated locations.

About Summit Community Care Clinic

Summit Community Care Clinic is a volunteer-based acute care clinic. The Clinic grew out of community concern for the healthcare of its many seasonal workers. The community conducted a Blue Ribbon Health Care Forum that highlighted the healthcare needs of seasonal workers and lower-income residents of the county. In 1993, the Community Care Clinic opened as a result of a committee of local public health and private health providers. The Community Care Clinic provides short-term, acute care to uninsured clients. The Clinic is housed in Summit County’s Public Health Nursing Office.