Summit Community Care Clinic Selects Baker Communications Exceptional Customer Service Training

Summit Community Care Clinic, a volunteer-based medical facility, has chosen Baker Communications to provide Exceptional Customer Service training to its medical personnel and support staff. Summit needed a customized training approach that would help them connect effectively with the small community they serve. After contacting Baker Communications, it was clear that Baker’s Exceptional Customer Service training – backed by over 25 years of success in the industry -- was the perfect solution to their special situation.

A Baker senior level instructor will conduct the training at Summit’s Fresno, California facilities. During the customer service workshop, participants will learn valuable techniques such as how to adjust their communications style to appeal to the unique style of each customer. Throughout the two-day Exceptional Customer Service training, attendees will receive hands-on experience practicing techniques like the 3 Fs to take them through customer conflicts from beginning to end.

 

About Baker Communications

Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital.  Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures.  Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”

 

About Summit Community Care Clinic

Summit Community Care Clinic is a volunteer-based acute care clinic. The Clinic grew out of community concern for the healthcare of its many seasonal workers. The community conducted a Blue Ribbon Health Care Forum that highlighted the healthcare needs of seasonal workers and lower-income residents of the county. In 1993, the Community Care Clinic opened as a result of a committee of local public health and private health providers. The Community Care Clinic provides short-term, acute care to uninsured clients. The Clinic is housed in Summit County’s Public Health Nursing Office.

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