Summit Community Care Clinic Selects Baker Communications Exceptional Customer Service Training

Summit Community Care Clinic, a volunteer-based medical facility, has chosen Baker Communications to provide Exceptional Customer Service training to its medical personnel and support staff. Summit needed a customized training approach that would help them connect effectively with the small community they serve. After contacting Baker Communications, it was clear that Baker’s Exceptional Customer Service training – backed by over 25 years of success in the industry -- was the perfect solution to their special situation.

A Baker senior level instructor will conduct the training at Summit’s Fresno, California facilities. During the customer service workshop, participants will learn valuable techniques such as how to adjust their communications style to appeal to the unique style of each customer. Throughout the two-day Exceptional Customer Service training, attendees will receive hands-on experience practicing techniques like the 3 Fs to take them through customer conflicts from beginning to end.
 

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About Summit Community Care Clinic

Summit Community Care Clinic is a volunteer-based acute care clinic. The Clinic grew out of community concern for the healthcare of its many seasonal workers. The community conducted a Blue Ribbon Health Care Forum that highlighted the healthcare needs of seasonal workers and lower-income residents of the county. In 1993, the Community Care Clinic opened as a result of a committee of local public health and private health providers. The Community Care Clinic provides short-term, acute care to uninsured clients. The Clinic is housed in Summit County’s Public Health Nursing Office.

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