The Poet Companies Selects Baker Communications for Customer Service Training

The Poet Companies (formerly Broin), a leader in ethanol energy technologies, has selected Baker Communications to provide Customer Service Training to its IT support staff. As energy experts, Poet was looking for a new way to deliver their high level of technical knowledge to customers. It was immediately clear that Baker Communications’ Exceptional Customer Service training program was the innovative solution that Poet needed. Throughout the Exceptional Customer Service workshop, Poet IT support staff members will learn and practice techniques such as constructive ways to handle conflict and concrete tools to improve communication such as Phone Skills.

A Baker Communications senior-level instructor will arrive at the home of Poet’s headquarters in Sioux Falls, South Dakota to engage the IT support staff. Poet chose Baker Communications due to their ability to tailor the delivery of the Exceptional Customer Service training to meet Poet’s industry-specific needs.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About The Poet Companies

The Poet Companies use creativity to deliver a new wave of American energy from the eternal bounty of the American Heartland. With hard work, imagination and discipline, the people of Poet have replaced hundreds of millions of barrels of imported oil with clean, renewable domestic energy while bringing hundreds of millions of dollars back to the American economy. Poet’s network of 20 plants in five states produces over one billion gallons of ethanol annually, and they deliver a turn-key development, design, engineering, construction, management, and marketing services for their plant network. Poet’s technologies, developed and refined with years of hard work and collaboration with leaders in biochemistry and animal nutrition, reap more value from a bushel of corn than anyone.

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