The Poet Companies Selects Baker Communications for Customer Service Training

The Poet Companies (formerly Broin), a leader in ethanol energy technologies, has selected Baker Communications to provide Customer Service Training to its IT support staff. As energy experts, Poet was looking for a new way to deliver their high level of technical knowledge to customers. It was immediately clear that Baker Communications’ Exceptional Customer Service training program was the innovative solution that Poet needed. Throughout the Exceptional Customer Service workshop, Poet IT support staff members will learn and practice techniques such as constructive ways to handle conflict and concrete tools to improve communication such as Phone Skills.

A Baker Communications senior-level instructor will arrive at the home of Poet’s headquarters in Sioux Falls, South Dakota to engage the IT support staff. Poet chose Baker Communications due to their ability to tailor the delivery of the Exceptional Customer Service training to meet Poet’s industry-specific needs.

About Baker Communications 

Baker Communications deploys Performance Improvement Systems that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services that ignite productivity in eight core business areas, including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, leverage Baker Communications to improve the performance of their business critical functions. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications’ Coaching in the Cloud™ ignites individual, team and organizational improvement and growth delivered completely in the cloud for average ROIs of more than 20:1. We have been recognized by Trainingindustry.com as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies.” Baker CEO Walter Rogers can be heard every Sunday afternoon on CBS Radio as an anchor co-host discussing Sales and Service Excellence.

About The Poet Companies

The Poet Companies use creativity to deliver a new wave of American energy from the eternal bounty of the American Heartland. With hard work, imagination and discipline, the people of Poet have replaced hundreds of millions of barrels of imported oil with clean, renewable domestic energy while bringing hundreds of millions of dollars back to the American economy. Poet’s network of 20 plants in five states produces over one billion gallons of ethanol annually, and they deliver a turn-key development, design, engineering, construction, management, and marketing services for their plant network. Poet’s technologies, developed and refined with years of hard work and collaboration with leaders in biochemistry and animal nutrition, reap more value from a bushel of corn than anyone.

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