The Poet Companies (formerly Broin), a leader in ethanol energy technologies, has selected Baker Communications to provide Customer Service Training to its IT support staff. As energy experts, Poet was looking for a new way to deliver their high level of technical knowledge to customers. It was immediately clear that Baker Communications’ Exceptional Customer Service training program was the innovative solution that Poet needed. Throughout the Exceptional Customer Service workshop, Poet IT support staff members will learn and practice techniques such as constructive ways to handle conflict and concrete tools to improve communication such as Phone Skills.

A Baker Communications senior-level instructor will arrive at the home of Poet’s headquarters in Sioux Falls, South Dakota to engage the IT support staff. Poet chose Baker Communications due to their ability to tailor the delivery of the Exceptional Customer Service training to meet Poet’s industry-specific needs.

About Baker Communications

Since 1979, Baker Communications has aided hundreds of thousands of individuals in reaching their maximum performance potential in the workplace through corporate training. Globally-recognized companies, associations, non-profit organizations, and government agencies such as Dell, Bank of America, and ExxonMobil and have depended on Baker Communications to act as a valued training provider to equip their employees with the skills that produce results in the field as well as the office. Baker Communications’ materials have been utilized and delivered worldwide throughout Europe, South America, North America, the Middle East, and Asia Pacific. Classes are held publicly throughout the United States and Canada in over twenty cities or delivered privately on-site at client-designated locations.

About The Poet Companies

The Poet Companies use creativity to deliver a new wave of American energy from the eternal bounty of the American Heartland. With hard work, imagination and discipline, the people of Poet have replaced hundreds of millions of barrels of imported oil with clean, renewable domestic energy while bringing hundreds of millions of dollars back to the American economy. Poet’s network of 20 plants in five states produces over one billion gallons of ethanol annually, and they deliver a turn-key development, design, engineering, construction, management, and marketing services for their plant network. Poet’s technologies, developed and refined with years of hard work and collaboration with leaders in biochemistry and animal nutrition, reap more value from a bushel of corn than anyone.