University of Texas at Arlington Enrolls With Baker Communications for Exceptional Customer Service Training

The University of Texas at Arlington, one of the oldest and most respected educational institutions in the state of Texas, has selected Baker Communications to deliver Exceptional Customer Service training to their Bursar Office Group. UT Arlington’s large size and esteemed reputation means that university Bursar Office staff members deal with students from every walk of life, with every imaginable need and problem. UT Arlington wanted a customer service training program that would work in any situation for any student. After contacting Baker Communications, UT Arlington could see right away that Baker employed a level of dedication and excellence that UT Arlington rarely finds outside their own walls. Baker Communications was able to work with the bursar office team to fully customize Exceptional Customer Service Training that would provide the skills the team needed to resolve student issues faster and easier than before.

A Senior Level Instructor and Exceptional Customer Service Expert from Baker Communications will meet with bursar office staff members at the UT Arlington campus in Arlington, Texas. During this highly interactive customer service training workshop, attendees will receive hands-on experience using effective customer service tools such as the FAB format, a step by step system for explaining the Features, Advantages, and Benefits of bursar office services in a way that students will relate to best. Bursar office staff members will also learn how to understand and interact with the four different behavioral styles, so they can communicate efficiently and effectively with everyone who contacts their office. Participants will also receive coaching in how to apply communication concepts such as the 10-30-60 formula of Verbal, Vocal and Visual communication to help bursar’s office staff members deliver messages that inspire trust and confidence.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About University of Texas at Arlington

With a commitment to life-enhancing research, teaching excellence and service to the community, The University of Texas at Arlington is an educational leader in the heart of the Dallas-Fort Worth Metroplex. Founded in 1895 as a private liberal arts institution, UT Arlington became part of The University of Texas System in 1965. The University's nearly 25,000 students pursue more than 180 bachelor's, master's and doctoral degrees in an extensive range of disciplines. Of UT Arlington's 125,000 alumni, 88,000 live in North Texas. Their presence helps the University create an annual economic impact of $1 billion on the region.

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