The University of Texas at Arlington, one of the oldest and most respected educational institutions in the state of Texas, has selected Baker Communications to deliver Exceptional Customer Service training to their Bursar Office Group. UT Arlington’s large size and esteemed reputation means that university Bursar Office staff members deal with students from every walk of life, with every imaginable need and problem. UT Arlington wanted a customer service training program that would work in any situation for any student. After contacting Baker Communications, UT Arlington could see right away that Baker employed a level of dedication and excellence that UT Arlington rarely finds outside their own walls. Baker Communications was able to work with the bursar office team to fully customize Exceptional Customer Service Training that would provide the skills the team needed to resolve student issues faster and easier than before.
A Senior Level Instructor and Exceptional Customer Service Expert from Baker Communications will meet with bursar office staff members at the UT Arlington campus in Arlington, Texas. During this highly interactive customer service training workshop, attendees will receive hands-on experience using effective customer service tools such as the FAB format, a step by step system for explaining the Features, Advantages, and Benefits of bursar office services in a way that students will relate to best. Bursar office staff members will also learn how to understand and interact with the four different behavioral styles, so they can communicate efficiently and effectively with everyone who contacts their office. Participants will also receive coaching in how to apply communication concepts such as the 10-30-60 formula of Verbal, Vocal and Visual communication to help bursar’s office staff members deliver messages that inspire trust and confidence.
About Baker Communications
Baker Communications designs and deploys Peak Performance and Transformation Solutions that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services in eight areas including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, partner with Baker Communications to improve the performance of their business critical functions and human capital. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications has been recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Training Companies.”
About University of Texas at Arlington
With a commitment to life-enhancing research, teaching excellence and service to the community, The University of Texas at Arlington is an educational leader in the heart of the Dallas-Fort Worth Metroplex. Founded in 1895 as a private liberal arts institution, UT Arlington became part of The University of Texas System in 1965. The University's nearly 25,000 students pursue more than 180 bachelor's, master's and doctoral degrees in an extensive range of disciplines. Of UT Arlington's 125,000 alumni, 88,000 live in North Texas. Their presence helps the University create an annual economic impact of $1 billion on the region.
Baker Communications, Inc. — Houston, Texas
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