Verizon, the nation’s most reliable communications provider, has chosen Baker Communications to design and deliver Exceptional Customer Service Training to their new customer service teams. Verizon’s goal has always been to stay on the cutting edge of technology. However, as with many established companies, the new efficiencies produced by technological innovations can sometimes negatively impact long time employees. When such technology in accounting recently rendered an entire data processing department obsolete, Verizon had a tough decision to make. Many of the employees within that department had been with the company for many years and Verizon did not want to loose them or terminate them. Fortunately, Baker Communications was able to provide the perfect solution for Verizon, their employees and customers. Baker will tailor Exceptional Customer Service Training program to retrain and reposition skilled personnel with years of Verizon experience and loyalty within the company.

A Baker Communications Exceptional Customer Service Training Expert and Senior Level Instructor with will travel to New York City to begin coaching Verizon team members. Participants at the highly interactive training event will gain experience in key customer service tools such as learning how to understand and use the Four Behavioral Styles to effectively and efficiently communicate with both clients and coworkers. Exceptional Customer Service participants will also receive hands-on practice with critical customer service skills like the 3 F’s (Handling Feelings, Finding Facts, Finding Solutions) to overcome difficult communication conflicts and deliver effective, satisfying solutions to Verizon customers.

About Baker Communications

Baker Communications of Houston, Texas, with offices in New York City; Denver; Boston; Dallas; Charlotte, North Carolina; Phoenix; Miami; Detroit; Los Angeles; and Toronto, is one of America’s fastest growing corporate training companies, experiencing a growth rate of over 800% since 2004. Baker Communications serves over 1000 corporate clients, including over 50% of the Fortune 500 group of companies. Baker Communications has helped and continues to help industry leaders such as Dell, Bank of America, ExxonMobil, Praxair and General Electric enhance the skills and performance of their employees by providing customized, targeted, practice-driven training workshops that produce rapid, positive, measurable results (click here for a more complete client list). Baker Communications training products and services are in use on six continents in more than 25 countries. Baker’s extensive network of seasoned professional trainers, instructors and instructional designers, are located across the United States, Latin America, and Asia. Baker Communications professional staff ensures that the needs of our clients will be addressed personally, promptly, and professionally. Click here to find out how we can help you succeed today!

About Verizon

As a leader in delivering broadband and other wireline and wireless communication innovations to mass market, business, government and wholesale customers, Verizon Communications is committed to performance excellence and leadership in everything they do. Verizon is America's most reliable wireless network, servicing more than 67 million customers. Verizon also provides innovative and seamless business solutions for customers around the world as well as the most advanced converged communications including information and entertainment services over the nation's most advanced fiber-optic network.