Verizon Connects With Baker Communications For Exceptional Customer Service Training

Verizon, the nation’s most reliable communications provider, has chosen Baker Communications to design and deliver Exceptional Customer Service Training to their new customer service teams. Verizon’s goal has always been to stay on the cutting edge of technology. However, as with many established companies, the new efficiencies produced by technological innovations can sometimes negatively impact long time employees. When such technology in accounting recently rendered an entire data processing department obsolete, Verizon had a tough decision to make. Many of the employees within that department had been with the company for many years and Verizon did not want to loose them or terminate them. Fortunately, Baker Communications was able to provide the perfect solution for Verizon, their employees and customers. Baker will tailor Exceptional Customer Service Training program to retrain and reposition skilled personnel with years of Verizon experience and loyalty within the company.

A Baker Communications Exceptional Customer Service Training Expert and Senior Level Instructor with will travel to New York City to begin coaching Verizon team members. Participants at the highly interactive training event will gain experience in key customer service tools such as learning how to understand and use the Four Behavioral Styles to effectively and efficiently communicate with both clients and coworkers. Exceptional Customer Service participants will also receive hands-on practice with critical customer service skills like the 3 F’s (Handling Feelings, Finding Facts, Finding Solutions) to overcome difficult communication conflicts and deliver effective, satisfying solutions to Verizon customers.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About Verizon

As a leader in delivering broadband and other wireline and wireless communication innovations to mass market, business, government and wholesale customers, Verizon Communications is committed to performance excellence and leadership in everything they do. Verizon is America's most reliable wireless network, servicing more than 67 million customers. Verizon also provides innovative and seamless business solutions for customers around the world as well as the most advanced converged communications including information and entertainment services over the nation's most advanced fiber-optic network.

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