Spansion, the industry’s largest dedicated Flash memory developer, has chosen Baker Communications to deliver Exceptional Customer Service training to their inside sales team. Spansion wanted a training partner that was as flexible and reliable as they were. It was immediately clear that Baker Communications would work with Spansion to fully understand the company’s needs and customize Exceptional Customer Service workshop to meet them.

A senior level Baker instructor will meet with the Spansion team at their Austin, Texas office. During the two-day seminar, attendees will gain hands-on experience in techniques such as the 3 F’s format for interacting with unhappy customers. Throughout the highly interactive course, participants will practice working with different Behavioral Styles to effectively communicate with clients and co-workers. Baker Communications tailored Exceptional Customer Service training and provided an instructor with the right background specifically to deliver the solutions Spansion wanted.

About Baker Communications

Since 1979, Baker Communications has aided hundreds of thousands of individuals in reaching their maximum performance potential in the workplace through corporate training. Globally-recognized companies, associations, non-profit organizations, and government agencies such as Dell, Bank of America, and ExxonMobil and have depended on Baker Communications to act as a valued training provider to equip their employees with the skills that produce results in the field as well as the office. Baker Communications’ materials have been utilized and delivered worldwide throughout Europe, South America, North America, the Middle East, and Asia Pacific. Classes are held publicly throughout the United States and Canada in over twenty cities or delivered privately on-site at client-designated locations.

About Spansion

Spansion is the largest company exclusively focused on Flash memory solutions. Flash memory can be found in nearly every electronic device- in cell phones, cars, printers, networking equipment, set-top boxes, high-definition TVs, games and other consumer electronics. With a primary focus on the integrated Flash memory market, Spansion’s solutions are incorporated into electronic products from Original Equipment Manufacturers (OEMs), including the top ten handset, consumer electronics and automotive OEMs around the world.