Spansion Elects Baker Communications to Present Exceptional Customer Service Training

Spansion, the industry’s largest dedicated Flash memory developer, has chosen Baker Communications to deliver Exceptional Customer Service training to their inside sales team. Spansion wanted a training partner that was as flexible and reliable as they were. It was immediately clear that Baker Communications would work with Spansion to fully understand the company’s needs and customize Exceptional Customer Service workshop to meet them.

A senior level Baker instructor will meet with the Spansion team at their Austin, Texas office. During the two-day seminar, attendees will gain hands-on experience in techniques such as the 3 F’s format for interacting with unhappy customers. Throughout the highly interactive course, participants will practice working with different Behavioral Styles to effectively communicate with clients and co-workers. Baker Communications tailored Exceptional Customer Service training and provided an instructor with the right background specifically to deliver the solutions Spansion wanted.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About Spansion

Spansion is the largest company exclusively focused on Flash memory solutions. Flash memory can be found in nearly every electronic device- in cell phones, cars, printers, networking equipment, set-top boxes, high-definition TVs, games and other consumer electronics. With a primary focus on the integrated Flash memory market, Spansion’s solutions are incorporated into electronic products from Original Equipment Manufacturers (OEMs), including the top ten handset, consumer electronics and automotive OEMs around the world.

More press releases