Spansion Elects Baker Communications to Present Exceptional Customer Service Training

Spansion, the industry’s largest dedicated Flash memory developer, has chosen Baker Communications to deliver Exceptional Customer Service training to their inside sales team. Spansion wanted a training partner that was as flexible and reliable as they were. It was immediately clear that Baker Communications would work with Spansion to fully understand the company’s needs and customize Exceptional Customer Service workshop to meet them.

A senior level Baker instructor will meet with the Spansion team at their Austin, Texas office. During the two-day seminar, attendees will gain hands-on experience in techniques such as the 3 F’s format for interacting with unhappy customers. Throughout the highly interactive course, participants will practice working with different Behavioral Styles to effectively communicate with clients and co-workers. Baker Communications tailored Exceptional Customer Service training and provided an instructor with the right background specifically to deliver the solutions Spansion wanted.

About Baker Communications 

Baker Communications deploys Performance Improvement Systems that ignite and sustain growth. As one of the fastest growing Performance Improvement companies in the world, Baker Communications delivers innovative products and services that ignite productivity in eight core business areas, including Sales, Marketing, CRM, Negotiations, Presentations, Management, Customer Service, and Time Management. Over 1,000 corporations per year, including 50% of the Fortune 500, leverage Baker Communications to improve the performance of their business critical functions. Our employees and certified partners are distributed across the Americas, EMEA, Russia and Asia, enabling us to deliver value in multiple geographies, languages and cultures. Baker Communications’ Coaching in the Cloud™ ignites individual, team and organizational improvement and growth delivered completely in the cloud for average ROIs of more than 20:1. We have been recognized by Trainingindustry.com as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies.” Baker CEO Walter Rogers can be heard every Sunday afternoon on CBS Radio as an anchor co-host discussing Sales and Service Excellence.

About Spansion

Spansion is the largest company exclusively focused on Flash memory solutions. Flash memory can be found in nearly every electronic device- in cell phones, cars, printers, networking equipment, set-top boxes, high-definition TVs, games and other consumer electronics. With a primary focus on the integrated Flash memory market, Spansion’s solutions are incorporated into electronic products from Original Equipment Manufacturers (OEMs), including the top ten handset, consumer electronics and automotive OEMs around the world.

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