Spansion Elects Baker Communications to Present Exceptional Customer Service Training
Spansion, the industry’s
largest dedicated Flash memory
developer, has chosen Baker
Communications to deliver Exceptional
Customer Service training to their
inside sales team. Spansion wanted a
training partner that was as flexible
and reliable as they were. It was
immediately clear that Baker
Communications would work with Spansion
to fully understand the company’s needs
and customize Exceptional Customer
Service workshop to meet them.
A senior level Baker
instructor will meet with the Spansion
team at their Austin, Texas office.
During the two-day seminar, attendees
will gain hands-on experience in
techniques such as the 3 F’s format for
interacting with unhappy customers.
Throughout the highly interactive
course, participants will practice
working with different Behavioral Styles
to effectively communicate with clients
and co-workers. Baker Communications
tailored Exceptional Customer Service
training and provided an instructor with
the right background specifically to
deliver the solutions Spansion wanted.
About Baker
Communications
Since 1979, Baker
Communications has aided hundreds of
thousands of individuals in reaching
their maximum performance potential in
the workplace through corporate
training. Globally-recognized companies,
associations, non-profit organizations,
and government agencies such as Dell,
Bank of America, and ExxonMobil and have
depended on Baker Communications to act
as a valued training provider to equip
their employees with the skills that
produce results in the field as well as
the office. Baker Communications’
materials have been utilized and
delivered worldwide throughout Europe,
South America, North America, the Middle
East, and Asia Pacific. Classes are held
publicly throughout the United States
and Canada in over twenty cities or
delivered privately on-site at
client-designated locations.
About Spansion
Spansion is the largest
company exclusively focused on Flash
memory solutions. Flash memory can be
found in nearly every electronic device-
in cell phones, cars, printers,
networking equipment, set-top boxes,
high-definition TVs, games and other
consumer electronics. With a primary
focus on the integrated Flash memory
market, Spansion’s solutions are
incorporated into electronic products
from Original Equipment Manufacturers
(OEMs), including the top ten handset,
consumer electronics and automotive OEMs
around the world.
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