Dec. 28th, 2007: Frontier Dental Management, California’s leading name in dental practice management, has chosen Baker Communications to deliver Management Coaching Skills training to their team. Frontier Dental Management has developed a systematic approach to running dental practices that is more efficient, cost-effective, and profitable than “going it alone.” As such, Frontier Dental Management fully understands the benefits of teaming with the right partner. After contacting Baker Communications, they learned that Baker would work with the company to customize the Management Coaching Skills training to give employees the skills to build strong, effective teams.
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Dec. 21st, 2007: Lamons Gasket, a global leader in gasket and bolt manufacture, has chosen Baker Communications to provide finance training for their sales and branch managers. Lamons Gasket wanted to expand the financial skills and tools of some of their non-financial personnel. Due to several successful previous training ventures with Baker Communications, Lamons Gasket turned to Baker once again for effective, customized training. Lamons Gasket knows that Baker Communications investigates the best way to fully customize training events to address the specific needs of their clients. Baker consultants were able to work with Lamons Gasket to tailor the Finance For Non-Financial Managers Training workshop to give sales and branch managers the ability to work more effectively with financial reports and more efficiently with company financial experts.
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Dec. 14th, 2007: The world’s largest and most successful music label, Warner Music Group, has selected Baker Communications to deliver Win-Win Negotiations training to their key account managers. Warner Music did not become the largest name in the music industry by leaving the details to chance. However, maintaining such a high level of success requires constant training. Warner Music wants to make sure their account managers have a complete, up-to-date toolbox of powerful techniques to rely on when entering into important negotiations. They quickly discovered that Baker Communications is the definitive name in negotiations training. After doing a little research, Warner Music was confident that Baker could customize Win-Win Negotiations training to give account managers the skills they need and the confidence to use them immediately in any type of negotiation.
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Dec. 7th, 2007: The United States Nuclear Regulatory Commission, the independent agency that overseas the use of nuclear materials nationwide, has chosen Baker Communications to provide Sexual Harassment Awareness Training to their personnel. No one understands the importance of problem prevention like the NRC. The NRC was looking for a training program to ensure compliance with the sensitive and comprehensive laws regarding sexual harassment. More importantly, the NRC wanted a training platform that would help them create a professional and safe working environment for all personnel. After contacting a Baker Communications needs assessment specialist, the NRC knew at once that Baker’s Sexual Harassment Awareness Training could be tailored to protect the NRC and its employees.
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Nov. 28th, 2007: Legasus, a successful land developer, was looking to provide advanced scheduling and task management training to their employees. The Legasus team manages countless tasks and interacts with multiple consultants across numerous properties, and Legasus managers wanted to provide their new and existing personnel with powerful, formalized time management training to help them effectively manage their expanding workload. Following extensive research, the Legasus management team determined that the Baker Communications Time Management With Outlook training program would provide their teams the greatest benefit. After contacting Baker, it was immediately clear that Time Management With Outlook could be customized to give Legasus employees the tools to work more effectively and efficiently, yielding them more time to manage and sell their various properties.
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Nov. 21st, 2007: The premier supplier to the international oil and gas industry, National Oilwell Varco, has chosen Baker Communications to deliver Exceptional Customer Service Training to their team members. Serving the largest oil and gas corporations in the world presents challenges, both large and varied. To succeed, National Oilwell Varco needs to use every resource at their disposal and secure every advantage. Having relied on Baker Communications many times in the past, National Oilwell Varco was fully confident that Baker’s Exceptional Customer Service Training would equip their personnel to connect and communicate with customers and co-workers at any level in order to resolve problems quickly and with a high degree of customer satisfaction.
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Nov. 20th, 2007: Vertrue, America’s premier Internet marketing services corporation, has chosen Baker Communications to deliver Exceptional Presentations training to their management team. Vertrue’s managers fulfill various functions at the company’s corporate headquarters including the key areas of corporate finance, creative development, and sales. Based on requests from their employees, Vertrue identified an opportunity to enhance the presentation skills of their mid-level managers, so they set out to find the right training partner. After contacting Baker Communications, it was immediately clear to Vertrue that Baker’s Exceptional Presentations training course would give their managers all the tools to deliver highly effective presentations to fulfill all their internal responsibilities.
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Nov. 14th, 2007: Mikron Assembly Technology has selected Baker Communications to help them enhance the Time and Territory Management skills of their outside and inside sales teams. Each Mikron sales rep maintains an extremely large territory. Currently, Mikron’s U.S. sales teams face territory challenges not encountered by the company’s much larger European operation. Mikron wants to give their experienced U.S. sales team members advanced time and territory management tools and skills to streamline their processes and help them cover a larger area and assist more clients without increasing their total time investment. After contacting a Baker Communications needs assessment specialist, it was immediately clear that Baker’s Time and Territory Management training program could be structured and delivered to meet Mikron’s unique needs.
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Nov. 7th, 2007: AFP Imaging, a world leader in medical, dental, and veterinary imaging products, has chosen Baker Communications to supply Exceptional Customer Service Training to their team members. Always on the cutting edge, AFP Imaging was looking to enhance their customer service skills across a number of departments and teams. All their initial investigations pointed to Baker Communications as the most effective and trusted training partner available. After contacting a Baker needs assessment specialist, AFP was fully confident that the Exceptional Customer Service training workshop would be customized to give their team members the highly effective tools and skills they needed to address any customer issue and implement solutions that would meet their customer’s needs.
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Oct. 28th, 2007: The successful and innovative logistical software supplier, E2open, has chosen Baker Communications to design and deliver Exceptional Presentations training to E2open team members. E2open faced a crisis when their initial training provider failed to deliver comprehensive material on time. After being contacted by E2open, Baker Communications immediately began customizing the Exceptional Presentations training workshop for E2open. Experienced Baker training planning consultants were able to work with E2open to quickly deliver a high value training course geared specifically to meet the needs of E2open team members and provide them with the tools to present more confidently and persuasively to customers and coworkers. Two Senior Level Baker Communications Instructors and Exceptional Presentations experts will meet with E2open team members at the company’s facility in Redwood City, California to provide training and personal coaching in the Exceptional Presentations program.
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Oct. 21st, 2007: The University of Texas at Arlington, one of the oldest and most respected educational institutions in the state of Texas, has selected Baker Communications to deliver Exceptional Customer Service training to their Bursar Office Group. UT Arlington’s large size and esteemed reputation means that university Bursar Office staff members deal with students from every walk of life, with every imaginable need and problem. UT Arlington wanted a customer service training program that would work in any situation for any student. After contacting Baker Communications, UT Arlington could see right away that Baker employed a level of dedication and excellence that UT Arlington rarely finds outside their own walls. Baker Communications was able to work with the bursar office team to fully customize Exceptional Customer Service Training that would provide the skills the team needed to resolve student issues faster and easier than before.
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Oct. 14th, 2007: IMS Management Services, the nation’s premier real estate and property management agency, has chosen Baker Communications to present Effective Business Writing training to their lease managers. IMS wanted to strengthen the ability of their managers to communicate clearly and effectively via the written word. IMS was looking for a training program with a focus on professionalism that could begin with the very basics of grammar and writing mechanics and help their managers build on these basic skills to present a capable image in any written medium. After contacting Baker Communications, IMS was immediately convinced that Baker could customize the Effective Business Writing training workshop to appeal to all writing experience levels in a way that would enhance the effectiveness of all lease managers in the course.
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Oct. 7th, 2007: The Teekay Corporation, the industry leader in energy oriented marine transport, has secured Baker to provide Conflict Resolution training to their team members. Having successfully relied on Baker Communications in the past for Effective Business Writing training, Teekay wanted to add more courses from the Baker Communications portfolio, starting with Conflict Resolution training. From their prior experience with Baker Communications, Teekay understood Baker’s dedication to providing effective, innovative, and affordable training. Teekay was confident that Baker Communications would work together with them in order to fully customize this Conflict Resolution training course to target specific conflict situations and generate actionable solutions their team members could use to effectively minimize or eliminate the distractions and problems produced by conflict in the workplace.
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September 28th, 2007: DAN-LOC, a leading manufacturer of bolts and gaskets, has chosen Baker Communications to deliver Exceptional Customer Service training to their sales team. DAN-LOC wanted a training program that that targeted their specific needs and circumstances. After talking with a Baker training services consultant, it was immediately clear that Baker would work together with DAN-LOC to fully understand the company’s needs and customize Exceptional Customer Service workshop to meet them.
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September 21st, 2007: Baker Communications, Inc., one of America’s premier corporate training companies, announced today the creation of a new series of training products designed to respond to the complex training needs companies face in today’s global economy. The new workshop offerings reflect Baker’s commitment to provide maximum flexibility and value to their clients. Baker is now able to offer a much larger number of relevant, cutting edge training products, while also making these workshops available in a variety of formats to accommodate client schedules and budgets.
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September 17th, 2007: Business in the Eye of the Storm, broadcast on The Discovery Channel, America’s largest cablevision network dedicated to non-fiction entertainment, featured Walter Rogers, Baker Communications President and CEO, on its Friday, September 7 edition. During the program, Rogers outlined the ways in which effective corporate training can help businesses thrive and grow as the world’s economy shifts from a focus on technology to an emphasis on knowledge and services.
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September 14th, 2007: Cemex, the leading cement company in the United States, has chosen Baker Communications to deliver Communications training to their procurement group. Cemex wanted the most effective communications training available. However, they also needed a program that would fit within their existing budget. After contacting Baker Communications, it was clear they had found both. Baker Communications’ experienced training consultants were quickly able to customize a training package to meet the company’s needs.
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September 7th, 2007: The Rinnai Corporation, the US distributor for cutting-edge natural gas appliances manufactured and sold around the world by Rinnai Japan, has chosen Baker Communications of Houston, Texas with offices in New York City; Atlanta; Chicago; Dallas; Charlotte, North Carolina; Miami; San Francisco; Los Angeles; and Denver to provide Sexual Harassment Awareness training to their US based employees. Rinnai was searching for a training partner who could fully equip their workforce to comply with state and federal regulations regarding sexual harassment, and who could also provide them with the tools they needed to create a safe and positive workplace for Rinnai employees. After learning about the Baker Communications commitment to deliver innovative, customized training solutions targeted to the needs of the customer, Rinnai was convinced that the Baker Communications’ Sexual Harassment Awareness training courses and workshops were the perfect solution to meet their needs.
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August 28th, 2007: Part of the Wachovia family of companies, Evergreen Investments, a leading provider of fixed income investment products, has selected Baker Communications to provide management training to their sales teams. Having successfully relied on Baker Communications previously, Evergreen was fully confident that Baker would work with them to understand their circumstances and fully customize the Exceptional Management Skills training to meet Evergreen’s exact needs.
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August 21st, 2007: IHS, a premier industrial information provider, has chosen Baker Communications to deliver Exceptional Presentations training to their team of speakers. IHS wanted the best presentations training available. They also needed an affordable training program that could begin immediately. After contacting Baker Communications, it was clear they had found both. Baker could provide comprehensive training within IHS’s budget and schedule.
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August 14th, 2007: Spansion, the industry’s largest dedicated Flash memory developer, has chosen Baker Communications to deliver Exceptional Customer Service training to their inside sales team. Spansion wanted a training partner that was as flexible and reliable as they were. It was immediately clear that Baker Communications would work with Spansion to fully understand the company’s needs and customize Exceptional Customer Service workshop to meet them.
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August 7th, 2007: Chevron, one of the world’s premier energy companies, has selected Baker Communications to deliver Managing Media Crisis training to their team members. Chevron wanted to make sure they had the skills to clearly and effectively communicate with the public under adverse conditions. Chevron selected Baker’s Managing Media Crisis Training due to Baker Communications’ vast experience and long history of success in providing highly effective training programs to the oil and gas sector.
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July 28th, 2007: Baylor College of Medicine (BCM), world renowned for education and research, has chosen Baker Communications to deliver Time Management training to multiple departments. BCM wanted to find a way to improve a working environment built on precision and speed. After contacting Baker Communications, it was immediately clear that Baker’s Time Management training would provide the exact solution BCM needed.
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July 21st, 2007: American Standard, a multi-faceted manufacturing leader, has selected Baker Communications to deliver Exceptional Presentations training to their sales team leaders. Due to the success of prior training partnerships, American Standard wanted to expand their training to focus on sales representatives with a high level of experience. Baker Communications was able to fully customize Exceptional Presentations training to meet precise requirements.
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July 14th, 2007: Swift Energy, a premier energy provider in the United States, has chosen Baker Communications to deliver Exceptional Presentations training to directors and executive personnel. With the success of prior training partnerships with Baker Communications, Swift Energy was certain that the Exceptional Presentations training could be tailored to address their exact business situation.
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July 7th, 2007: Linc Facility Services, a long time leader in facility management, has chosen Baker Communications to deliver Exceptional Customer Service training to their electricians and maintenance teams. Linc needed a training partner who could accommodate their strict scheduling requirements. After speaking with one of Baker’s professional training consultants, it was immediately clear that an Exceptional Customer Service training workshop could be fully customized within the shortest possible turn around.
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June 28th, 2007: Summit Community Care Clinic, a volunteer-based medical facility, has chosen Baker Communications to provide Exceptional Customer Service training to its medical personnel and support staff. Summit needed a customized training approach that would help them connect effectively with the small community they serve. After contacting Baker Communications, it was clear that Baker’s Exceptional Customer Service training – backed by over 25 years of success in the industry -- was the perfect solution to their special situation.
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June 21st, 2007: SYSCO, the leading foodservice supplier in the country, has chosen Baker Communications to deliver Managerial Coaching Skills training to their supply team. SYSCO wanted to develop a new initiative in coaching employees. SYSCO’s search for a training partner quickly lead them to Baker Communications’ highly acclaimed Managerial Coaching Skills management training course, where they discovered Baker had exactly what they were looking for. SYSCO was pleased to learn that Baker was able to fully customize the Managerial Coaching Skills training program and provide an instructor with the industry experience to meet needs.
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June 14th, 2007: CoStar Group, an innovative online real-estate resource, has selected Baker Communications to deliver Time Management Training to their team. Due to the success of previous training from Baker, CoStar Group was fully confident in Baker Communications’ ability to adjust and deliver the Time Management training to meet their precise needs.
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June 7th, 2007: Swedish Match, an international leader in fine tobacco products, has selected Baker Communications to provide Negotiations training to their territory representatives. After making contact with Baker Communications, it was immediately clear to Swedish Match that the Win-Win Negotiations training would empower their team to secure long lasting and mutually beneficial business relationships.
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May 28th, 2007: Macquarie Holdings USA Inc, an international leader in specialized investment strategies, has selected Baker Communications to deliver Customer Service Training to the entire IT staff. Due to the success of Baker Communications’ partnership with their Sydney office, Macquarie was confident that the Technical Customer Service training would give IT team members the tools needed to communicate their high level of expertise to their clients. Throughout the Exceptional Customer Service training, both new and experienced IT personnel will receive hands-on practice in actionable tools such as constructive ways to handle conflict and specific phone skills.
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May 21st, 2007: The Poet Companies (formerly Broin), a leader in ethanol energy technologies, has selected Baker Communications to provide Customer Service Training to its IT support staff. As energy experts, Poet was looking for a new way to deliver their high level of technical knowledge to customers. It was immediately clear that Baker Communications’ Exceptional Customer Service training program was the innovative solution that Poet needed. Throughout the Exceptional Customer Service workshop, Poet IT support staff members will learn and practice techniques such as constructive ways to handle conflict and concrete tools to improve communication such as Phone Skills.
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May 7th, 2007: Replidyne, a successful biopharmaceutical company has chosen Baker Communications to provide presentations training to their market researchers. The Exceptional Presentations course will give market researchers critical skills such as the Power Position, the Four Ps, and handling objections. During the training, participants will learn how to fully prepare, and then deliver, effective presentations by working with senior instructors to evaluate themselves through the use of digitally video recorded sessions. The interactive nature of the Exceptional Presentations workshop will empower participants to deliver presentations with confidence and success.
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Apr. 30th, 2007: Burns & Roe, a leading designer and builder of specialized industrial facilities, has selected Baker Communications to improve their IT Staff’s in technical customer service skills. Burns & Roe manages a diverse portfolio of products and services and required a training partner who is as quick and flexible as they are, and Baker Communications fit the bill. The one-day workshop will enable participants to better manage both information and people along with efficient communication and will provide them with powerful new insights into customer behavior and effective tools for creating lasting customer satisfaction. Throughout the program the IT Staff will have the opportunity to practice these tools hands-on and receive feedback from the instructor.
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Apr. 15th, 2007: Sightline Marketing, a successful and innovative marketing and communications firm, has chosen Baker Communications to assist in improving their managers’ time management skills. The advertising and marketing industry demands speed as well as exceptional creativity. It was clear from the quick and efficient customer service that Baker Communications provided to Sightline, that this company would be able to deliver the exact skills that Sightline desired.
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Apr. 4th, 2007: Microstrategy, top designer and producer of business software, has enlisted Baker Communications to instruct their consultants in Exceptional Presentations. Microstrategy consultants deliver presentations to clients throughout The United States and Europe. Diversity in audiences often requires communicating under very specialized parameters. Microstrategy needed a flexible partner who could provide concrete skills to their employees. Baker Communications’ Exceptional Presentations training program was adjusted specifically to fit their needs.
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Mar. 15th, 2007: Faurecia, a top global supplier of automotive equipment, has chosen Baker Communications to deliver customer service training to its information technology support staff. Faurecia’s IT Support services primarily internal customers. Such a narrow, intimate customer base demands a higher level of personal attention. Faurecia required a partner who could tailor customer service applications specifically to their own IT department. Baker Communications’ Exceptional Customer Service course is custom-adapted just for Faurecia IT’s particular needs.
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Mar. 5th, 2007: Advantech AMT, leading designer and manufacturer of transmission and network technology for satellite and terrestrial wireless communication, has selected Baker Communications to deliver a Time Management Training workshop to all new and existing sales staff. Advantech AMT wanted to provide a training workshop with specific goals and action items to be used on the job to increase efficiency and productivity. The training will focus on working smarter not harder by applying a critical path network system to estimate time and activities required to reach objectives.
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Feb. 21st, 2007: The City of Wichita Falls of North Texas has selected Baker Communications to deliver Customer Service Training to all government employees who deal with the public. The City of Wichita Falls wanted to improve their employees’ overall communication skills and teach them appropriate manners when dealing with the public. The Customer Service Training workshop will focus on proper telephone etiquette, appropriate strategies to be used when dealing and empathizing with difficult customers, how to resolve conflict, and how to educate customers about government policies.
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Feb. 9th, 2007: Vision Technology Services, a consulting services and resource solutions provider, has chosen Baker Communications to deliver Negotiations Training for all new and existing recruiters. The goal of the class is to provide team members with the skills and insights necessary to effectively manage all aspects of the negotiation process including resolving conflict and handling obstacles to achieve successful Win-Win outcomes. In addition to learning key negotiation techniques and strategies, participants will also focus on how to adjust the negotiation process to meet the needs of different personality types and behavioral styles.
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Jan. 22nd, 2007: SANZ, a nationwide data storage consulting and integration firm, has selected Baker Communications to deliver Presentations Training to their Sales Representatives. The intimate class format of the Exceptional Presentations course, along with the unique Baker presentation/public speaking skills content, will empower participants to develop and give potential customers highly effective presentations that will win more business. The challenging digitally recorded aspect of the Exceptional Presentations course appealed to SANZ because it allows for each participant to review and critique their individual presentations one-on-one with the instructor.
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Jan. 7th, 2007: GlobalSantaFe, a leader among contract drilling services, has chosen Baker Communications to deliver several personalized Presentations Training sessions throughout the year. Those receiving this beneficial training are Managers of the Safety Group who make primarily internal presentations. The intimate class format of the Exceptional Presentations course, along with the unique Baker presentation/public speaking skills content, will empower participants to give highly effective presentations throughout the company. The challenging digitally recorded aspect of the Exceptional Presentations course appealed to GlobalSantaFe because it allows for each participant to review and critique their individual presentations one-on-one with the instructor.
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