IM CAPTURE for salesforce.com

Ensure compliance with regulations such as FFIA, SOX, GLBA, HIPAA, GLBA, SEC and FINRA

Keeping accurate records of all client communication is critical to your business' success, and it brings with it a host of challenges including user participation (ease of use), IT complexities, policy enforcement, regulatory compliance, and eDiscovery requests. Failure to effectively address these issues can have serious repercussions to the ongoing success of your CRM project.

Without the help of IM CAPTURE for Salesforce.com, this challenge is virtually impossible to address for the IM conversations taking place over the major IM networks (MSN, AIM, Yahoo, Skype, and Google Talk).

With IM CAPTURE for Salesforce.com, another content management concern is put to rest. IM CAPTURE for Salesforce.com provides a fully automated process for synchronizing Instant Message communications with fellow employees, prospects and customers and salesforce.com

IM CAPTURE for Salesforce.com makes capturing accurate data easy!

• User participation (ease of use) is seamless and requires no training
• IT complexities are eliminated through a “cloud solution” with no hardware required
• Policy enforcement through web and roles base management console
• Regulatory compliance and eDiscovery requests to ensure compliance with regulations such as FFIA, SOX, GLBA, HIPAA, GLBA, SEC and FINRA, as well as safeguard in customer complaints and lawsuits
   

With IM CAPTURE for Salesforce.com you will instantly:

• Synchronize public and enterprise IM conversation with the Salesforce.com “Call Log” history for fellow employees, prospects and customers
• Notify employees of un-registered buddy names in Salesforce.com contact information for immediate resolution via direct-to-desktop alerts of missing data.
• Improve employee productivity with a two (2) week Return on Instant Messaging (ROIM)TM

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