Jeff is a long-time resident of Houston. He attended Dartmouth College, the University of Arkansas, and the University of Houston, earning undergraduate degrees in Economics and Psychology with a Math minor, a Master's in Industrial/Organizational Psychology, and completing extensive doctoral coursework in Organizational Behavior and research into group decision-making. Jeff is a long-time member and officer in the Houston Organization Development Network and has been associated for years with local chapters of the American Society for Training and Development, Houston Human Resources Management Association, and Houston Area I/O Psychologists. Prior to joining Baker Communications, Jeff had his own independent consulting practice specializing in leadership development, change management, and executive coaching.

For 12 years Jeff managed the Training, Organization Development, Staffing, and/or Human Resources functions for companies in the oil & gas and aerospace industries. In these roles he facilitated needed change at both individual and group/organization levels through training, leading process improvement efforts, facilitating workshops and meetings, and individual coaching. Jeff created and implemented innovative HR systems in areas such as manpower planning, performance management, and employee selection. Jeff has worked in technical companies at the plant, division, and corporate level, and he is knowledgeable about the business processes and associated human resource needs of the refining, chemical, gas processing, and upstream oil & gas industries.

Jeff has 10 years experience as a management consultant with several firms. In this role he created leadership development programs, designed selection and performance management systems, did executive assessment, coached and counseled clients, and conducted change management and career development programs. Jeff also taught Psychology courses for 4 years at the university level.

Jeff’s areas of expertise and instruction include:

360 Degree Feedback
DISC & MBTI Assessment Instruments
Interviewing Skills
Effective Presentations
Train-the-Trainer
Business Process Analysis
Handling Performance Problems
Managing Change
New Manager Training
Managing the Performance of Others
Customer Service Skills
Team Decision Making

Jeff met his wife Janet Penner Williams at the University of Houston where they were both students. They were married in 1978 and have lived since 1979 in Friendswood, Texas with their daughter Anna Elizabeth Williams. She is an Honors Program student at Texas Lutheran University in Seguin working toward a career in Occupational Therapy.