Jovie brings 28 years of management and training experience to Baker Communications as an independent training consultant, instructor, and facilitator. Her areas of expertise include management development, interpersonal and business communication skills, conflict resolution, customer service, team building, presentation skills, and train-the-trainer. Jovie is fluent in Spanish and English and has conducted workshops in both languages.

Jovie has conducted hundreds of workshops for a wide variety of clients from small entrepreneurial companies to large multinationals. With professional training and facilitation experience which includes teaching as a solo instructor, coaching one-on-one and instructing as part of a team to a large group, Jovie has also taught diverse groups of individuals from executive management to hourly line employees in the United States and Mexico.

Prior to becoming an independent training consultant, Jovie was with Southwestern Bell Telephone Company for 14 years. While at Southwestern Bell, Jovie was a manager in a Commercial Customer Service Center responsible for managing a team of 12 customer service representatives dealing with sales and service to commercial customers.

As a member of the Baker Communications team, Jovie’s areas of expertise include:

Jovie holds a Bachelor of Science in Speech Pathology from the University of Texas at Austin and is a member of the American Society for Training and Development.