CUSTOMER SERVICE IN THE STORM
Successful service is no longer a
matter of mere technical proficiency. It
is a combination of technical expertise,
the ability to manage both information
and people, and efficient communication.
Customer Service in the Storm
provides employees powerful new insights
into customer behavior, and effective
tools for creating lasting customer
satisfaction.
During two live, web-based, 90
minute modules you will learn how
to:
- Unlock insights into customer
concerns, with emphasis on service
and quality.
- Use empathy to handle complaints
and concerns in ways that create
improved, lasting relationships with
customers.
- Build positive chemistry by
recognizing and responding to the
needs of individuals with varying
behavioral styles.
- Respond appropriately to
emotions of customers and
co-workers, and how to recommend
reality-based, value-building
solutions.
- Gain customers' perspectives on
issues, creating value-adding
options, and ensuring that customers
recognize the added value they
receive.
- Secure agreements from customers
and reinforce mutually satisfying
long-term relationships.
|
Module |
Length |
Field Work |
Coaching |
| Customer
Psychology |
90 min |
 |
|
| Customer
Service Communications |
90 min |
 |
|
Back to
Top
|
