Telemarketing Training
Workshop
Because of rapidly increasing transportation costs,
organizations around the world are looking for more cost
effective way to reach their customers. It is a way to link
the efficiency of automation to the REAL marketing needs of
highly competitive business world. Telemarketing is the
systematic use of the telephone by trained people to increase
profits and reduce selling costs.
Since there are so many different applications of
telemarketing, the training telemarketers receive should focus
on their particular activity. Your telemarketers' activities
are directed towards qualifying prospects. As such, the most
important skills they can acquire are those of Active
Listening & Information Probing. Telemarketers will learn
hands-on-tools to improve their qualifying efficiency. They
will learn through audio-taped role playing, followed by
one-on-one feedback, focused on cases reflective of their
day-to-day activities.
All participants attending this workshop will receive 50 free leads.
On-Site Training: can be tailored to the needs of
client organization and delivered on-site at time and location
of client choice.
Objectives:
Participants will learn to:
- Three audio-taped role plays, each followed by specific
feedback
- Use question and probing skills to uncover better
quality information
- Use highly effective telephone etiquette
- Use product knowledge more effectively
- Understand the difference between needs, want, and
opportunities
- Listen more effectively to gather all the information
communicated
- Close for appointments
For more information and pricing, please
complete
this form and we will email you a confidential Annotated
Outline that will provide you with an hour by hour description
of this training seminar.
|
Class Size: |
8-20 (Please
note that we can increase the class size for private
seminars) |
|
Length: |
1 day |
|
Time: |
8:30 AM - 5:00 PM |
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