Telephone Selling Skills Workshop
The days of the
traveling salesman going from city to
city holding face-to-face meetings with
prospects are fast receding in the
rearview mirror. In the digital age,
aggressive companies stay competitive by
transferring most of their core selling
processes to their websites and
telesales staff. It is quite possible
that the top sales person in your
company has never spoken face to face
with a single customer. However, it
could also be possible that you are
experiencing high sales staff turnover,
low sales closing rates, or both,
because your telesales staff doesn’t
have the skills to become super sales
reps.
Our one-day Telephone
Selling Skills sales training seminar is
designed to transform your telesales
staff from simple order takers into full
fledged consultative sales account
representatives. Our experienced sales
training instructors will provide
practice and personal coaching in a wide
variety of listening and questioning
skills that will enable your telesales
staff to build rapport with callers and
uncover important customer needs. A
special feature of this highly
interactive telesales training course is
the use of audio taped phone
conversations, and telephone switching
equipment to simulate real life sales
situations.
All participants attending this workshop will receive 50 free leads.
On-Site Training: can be tailored to the needs of
client organization and delivered on-site at time and location
of client choice.
Objectives:
Participants will learn to:
-
Handle customer
questions and objections
-
Understand the
difference between telephone and
face-to-face selling
-
Use the telephone
selling process to sell
long-term relationships rather than
low bids
-
Interview customers
to uncover their needs instead of
pitching products
-
Think and respond
like a business consultant
-
Understand different
buyer types and behaviors in order
to adapt to each style and
communicate more effectively
-
Create a strategy
that will build an advantage over
the competition and differentiate
your product and company in the eyes
of the customer
-
Deal with
multi-level sales structures
-
Identify and
quantify the costs of sales
-
Determine
opportunity areas for adding value
to a customer’s business
For more information and pricing, please
complete
this form and we will email you a confidential Annotated
Outline that will provide you with an hour by hour description
of this training seminar.
|
Class Size: |
8-20 (Please
note that we can increase the class size for private
seminars) |
|
Length: |
1 day |
|
Time: |
8:30 AM - 5:00
PM |
Open Enrollment
Workshops: The following is a list of public, open enrollment seminars
offered across the US and Canada. For pricing and registration information, please
contact us, spaces are available on a first come,
first serve basis. If you don't see your city listed,
contact us to see if a seminar can be arranged, we do offer private
on-site training for companies at the location of your choice.
| Location |
Date |
| Dallas, Texas |
Sept. 10th |
| Los Angeles, California |
Sept. 11th |
| New York City, NY |
Oct. 3rd |
| Houston, Texas |
Oct. 22nd |
| San Francisco, California |
Oct. 29th |
|
All Open Enrollment
Workshops |
Telephone Selling
Skills Feedback:
|
"We were very happy
about the
(phone) sales training that Baker
delivered for us this year. You were
flexible with our schedule and the
one-day format worked great for our
team."
David Miller
VP
CRES Insurance Services
Sales and Marketing
|
Full Letter |
|
|
"The Telephone Selling Skills training
was great. The instructor was brilliant!
His delivery and training style is top
notch. He opened the training by asking
everyone what their expectations were
for the class. He hit all their
expectations head on. The key pointers
that benefited a lot of the reps were
how to understand different personality
types, understanding the customers'
needs and the FAB model."
Michelle Y. Boudreaux
Houston Chronicle
Training Specialist |
Full Letter |
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