The days of the traveling salesman going from city to city holding face-to-face meetings with prospects are fast receding in the rearview mirror. In the digital age, aggressive companies stay competitive by transferring most of their core selling processes to their websites and telesales staff. It is quite possible that the top sales person in your company has never spoken face to face with a single customer. However, it could also be possible that you are experiencing high sales staff turnover, low sales closing rates, or both, because your telesales staff doesn’t have the skills to become super sales reps.

Our one-day Telephone Selling Skills sales training seminar is designed to transform your telesales staff from simple order takers into full fledged consultative sales account representatives. Our experienced sales training instructors will provide practice and personal coaching in a wide variety of listening and questioning skills that will enable your telesales staff to build rapport with callers and uncover important customer needs. A special feature of this highly interactive telesales training course is the use of audio recorded phone conversations, and telephone switching equipment to simulate real life sales situations.

All participants attending this workshop will receive 50 free leads.

On-Site Training: can be tailored to the needs of client organization and delivered on-site at time and location of client choice.

Objectives:

Participants will learn to:

Handle customer questions and objections
Understand the difference between telephone and face-to-face selling
Use the telephone selling process to sell long-term relationships rather than low bids
Interview customers to uncover their needs instead of pitching products
Think and respond like a business consultant
Understand different buyer types and behaviors in order to adapt to each style and communicate more effectively
Create a strategy that will build an advantage over the competition and differentiate your product and company in the eyes of the customer
Deal with multi-level sales structures
Identify and quantify the costs of sales
Determine opportunity areas for adding value to a customer’s business

For more information and pricing, please complete this form and we will email you a confidential Annotated Outline that will provide you with an hour by hour description of this training seminar.

Class Size:	8-20 (Please note that we can increase the class size for private seminars)
Length:	1 day
Time:	8:30 AM - 5:00 PM

Telephone Selling Skills Feedback:

"We were very happy about the (phone) sales training that Baker delivered for us this year. You were flexible with our schedule and the one-day format worked great for our team."

David Miller
VP
CRES Insurance Services
Sales and Marketing

Full Letter

"The Telephone Selling Skills training was great. The instructor was brilliant! His delivery and training style is top notch. He opened the training by asking everyone what their expectations were for the class. He hit all their expectations head on. The key pointers that benefited a lot of the reps were how to understand different personality types, understanding the customers' needs and the FAB model."

Michelle Y. Boudreaux
Houston Chronicle
Training Specialist

Full Letter