Testimonials and Success Stories

Client Testimonials

Gannett“My energy level went up as I forced myself to use it and began seeing that it (Salesforce) can help me...I felt like Pam understood me and was empathetic. I am a fan of the mobile version [of Salesforce CRM], because I am out a lot. Now that I have one work phone, I am not doubling the work. I like everything streamlined, and having my calendar and tasks in one place. I thought I was organized, but I had follow up notes on different pads of paper, in the cash report, files, sticky notes and through emails. So it is nice to have one place to go for everything. It took me awhile to put even one opportunity in, but now that I am used to it, it is nice (and quick and easy) to have a place to go where I can see all pipeline opportunities. I am late in the game, but I am in the game.”

Jackie Meddles, Gannett - Sales

"Participating in Baker's leadership programs have been a game changer for me professionally. His inspirational and engaging approach has accelerated my ability to impact my team, and most importantly, the performance of my business.

In 15 years of enterprise software, I have been involved in a countless number of sales enablement programs, of which, none have provided me with the real world experience and refreshing approach that Baker has to offer.

I would recommend Baker's sales expertise to any leader that is building a high performing team."

Ryan Fincher, Regional Director - Southwest at QlikTech

American express "The class size was one of the major reasons why I chose Baker and as expected it provided a fantastic atmosphere for the class to share and learn from the instructor as well as each other. I also felt the class materials were used effectively to help me understand the methods recommended by Baker. The process and group activities helped to organize and clarify why time management is critical to goal achievement."

Thomas A. Reis
Senior Project Manager American Express

" In the business of sales we tend to only think about our quota, money, what's in it for me attitude. When most of the time if we just thought how we can truly give or do something sincere and sometimes not even business related, that in time it "WILL" come back to you ten fold.

Thank you for reminding me that you have to give in order to receive. Highly recommend working with Baker to help you keep things in perspective and to remind you that in any relationship it has to be a win-win and in doing so you can really separate yourself from the competition.

Harold Lance, Account Manager at BSI

DellThank you so much the presentation training you provided last week. I thought the class material was excellent.

I went into the class thinking I already knew how to deliver effective presentations, and came out of the class realizing just how much better I can become. I particularly enjoyed the training on effective hand gestures, and plan on incorporating more gestures into all of my presentations.

Ryan Quarles
Sales Representative
Dell, Inc.

"We are delighted we chose to attend your selling skills workshop. As professional sales trainers our expectations were that we would learn something we could use with our sales trainees but never in this world did we expect such a fulfilling learning experience that taught us so much."

James Davis, Penny Sadler, Amy Dooling, Sharon Bailey
Saint Louis, Missouri - Little Rock, Arkansas

" Atlas AirThis class was the best professional training I've had in years!

Overall, I learned that the role of the manager is not to know how to execute the detailed areas of expertise of the employees (which I've been trying to do for a year now). The manager's role is to enable communication and to coordinate time tables, projects and resources to enhance employee development and achieve company goals. "

"Walking into the room, I was still 1/2 skeptical about investing 3 days out of the work week to attend a sales training course. Not saying I'm the world's best salesperson, but at the time, I was convinced the course would be much similar to the monotonous & monotone "if I could, would you then" rudimentary, Wikipedia sounding, watching paint dry level of engagement, scripted sales courses attended numerous times in the past.

That was until the first 25 seconds after the instructor began to speak. And boy, could I have been any more wrong.

What impressed me the most was the way the instructor was able to bridge the gap between theoretical strategies and real life applicability. Which in turn, made applying the newly acquired knowledge much more meaningful and smooth. He wasn't afraid to share his own setbacks on different things he's tried, and would even give credit to his "sources" in which he was able to compile such a vast wealth of knowledge to share and help others with. While there may have been a few ideas/topics mentioned during the 3 days that I was previously familiar with, the way it was presented and unwrapped really made me think much further and deeper about those topics than previously before. He is a true master of his craft, who was able to really challenge my critical thinking skills and I'm proud to say has furthered me on my path to success. Anyone can be good, so reach for great."

Dennis Chen, Account Manager - BSI

"I have worked with Baker through numerous sales,negotiations, and presentation training programs. They are truly professional what they do, with a wealth of knowledge on these topics. I look forward to working with Bakerl in the future and would highly recommend them."

Chris Sharpe, National Account Manager at MTD Products, Inc

"When my supervisor first told me I had a training class to attend, my first reaction was that it was going to be a complete waste of time. “I used to design, write and train sales professionals for Wells Fargo for years…what could this guy teach me that I didn’t already know”….It took about 15 minutes for the instructorl to make me realize what a fool I was for thinking that!!! I have been in sales training classes before, but by far this one was different. This class not only changed my perception of sales and sales process, but life in general. Since this class, I have been more motivated, more confident and more patient with my 3 boys; and this wasn’t even a class about rearing children, actually had nothing to do with it!!!

I have ADD, so keeping my attention focused for longer than 10 minutes is tough. I was amazed at the way the instructor presented the information, and kept you interested/focused the entire time. I have a new outlook on the way I sell, the way I conduct business and my life in general. GE paid for me to go to this class, but knowing what I know now I would have paid for it myself!!! The information that I learned, the experience I gained and the friendship that I made will without a doubt change my life forever!!! "

Eric Buell, MWD Consultant at Independent

"If you think that salesmen are born and not made; you KEEP THINKING THAT because Baker's students will clean your clock! This training is a perfect blend of new technology execution with an old school approach. People still buy from people, so invest in yourself and learn, or re-learn from one of the best Sales coaches out there. Speaking for myself, I'll be back to sharpen my game even more."

Tim Mournian, Senior Account Executive - GE

"I recently had the pleasure of completing training with Baker and felt compelled to recommend this company. I have attended many sales training classes in my career and I was very impressed with Baker's total approach. Theyl provided relevant, easy to understand and thought provoking information to our team. The instructor was spot on with his presentation, group involvement and up to date selling fundamentals. I would give this company an A+ recommendation!"

Patrick McCabe, Director of Sales - Black Box Network Services

After being in Sales Management for about 15 years, I have been exposed to many types of management and sales training programs. I have rarely been blown-away by a trainer/speaker/coach but Bakerl did it for me and my colleagues at Activision HQ. His program featured some of the most eye opening, mind-blowing, negotiation and communication techniques I have ever experienced. The instructor was a gifted superb trainer, always encouraging and positive, his well rounded background seasoned with an enjoyable personality makes you feel completely comfortable, and he shares amazing high level feedback that helps you to understand beyond measure.
What makes these seminars so unique is that the tools and resources they provide can be implemented for immediate impact on both top and bottom lines.

JESUS ROSALES, Latin America Sales Manager at Activision

The training Baker provided to us a couple of months ago was extremely valuable in my "Hunting" efforts at Salesforce.com. Having brought fourth some new ideas on getting connected with prospective customers in only a half day session has proven to be very beneficial for my business. I've seen improved prospecting success through new mediums such as LinkedIn, as well as, better outcomes through the more traditional ways of communicating with my prospective / active customers based on his advice. Looking forward to our next training!

Jason A. Michalak, Senior Account Executive at Salesforce.com

Baker is all about mentoring business professionals on truly connecting them with their client's most intimate needs. His methodologies and delivery of them are relevant, timely, and effective. Baker's approach is an absolute "must have" for anyone in business who wants to achieve true greatness in their profession.

Craig Deily, Black Box Network Services 

I would recommend Baker to anyone and everyone looking to increase their sales, with the exception our competitors, because they are just that good. The techniques that they teach are different than your typical sales training and his format forces all the attendees to be engaged and participate. Even a senior sales team would benefit from the current day best practices they offer that truly separate you from your competitors. While the goal is always progress not perfection, I promise that dealing with Baker will bring you much closer to perfection in a hurry.

Glen Clarke, Senior Account Manager

How valuable is your time?. If you are serious about improving your communication skills with your clients and truly surpass your expectations, then you need to engage in training with Michael Crain. Employ realistic strategies that set you apart from other sales professionals in a natural and seamless fashion. My presentations are stronger and more engaging drawing the clients out of their comfort zones and engaging them in what I have to deliver. My training with Michael has been extremely valuable and really changed and improved how I open, deliver and close business.

Amy J. Bowman, Certification Services



Roy Schwartz CRO at Politico discusses the impact Baker Communications' Coaching in the Cloud had on their salesforce.com implementation (3:24)

Gannett discusses how salesforce.com unites their 2000 sales rep under the supervision of Baker Communications with their Coaching in the Sales Cloud service. (2:59)