My primary objective for taking Win-Win Negotiations was to learn how to become more assertive, effective, and influential in my dealings with managers at the federal agency with which I work on budget development and management issues. Legwork and practice have served me in my dealings, but I felt that taking a course would offer useful pointers for improvement.

The course did just that. While many of the principles of negotiations and role-plays covered in the class were focused on business dealings that do not come up in my line of work (e.g., buying and selling products and services, negotiating contracts and agreements), the course got to the heart of the issues I wanted to tackle: enhancing the way I communicate and solve problems with agency personnel.

From exploring the four major personality types and how these govern human behavior in negotiations to learning the stages of a principled negotiation, I learned useful tips to strike win-win deals or resolutions to problems. Role-play exercises helped to reinforce the concepts discussed in class, and the instructor was extremely knowledgeable in the subject material. All in all, the class met my objectives as I had hoped.

Amy Paige Kaminski
Program Examiner

Washington, DC