This letter is written to express sincere appreciation for the fine service and instruction provided to the United States Coast Guard, by the Baker Communications Group.

As a student of the Baker Communications Win-Win Negotiation Seminar, I found the course to be extremely valuable and satisfying in multiple ways. Perhaps the most amplifying characteristic of the course was the emphasis placed on the importance of respect for people. The Baker philosophy of respect for others was not just an academic topic of discussion, but was exemplified by the way the instructor ran the course, showing that Baker Communications "practices what it preaches".

Other notable characteristics of the Baker Seminar included instructor knowledge/experience, efficient use of technology and willingness to provide continued support to students upon completion of the course.

In conclusion, I was extremely pleased with Baker Communications. I feel that the training provided by Baker has contributed greatly to the Coast Guard's research on negotiation. My most sincere thanks and appreciation to Baker Communications.

God's winds and best wishes,

ENS Daniel C. Sporer
US Coast Guard