Atlas Air
Management Training Testimonial
This class was the best professional
training I've had in years!
The four key areas were
communication, motivation, delegation
and evaluation. Because I am a new
manager, I needed every concept that was
taught. As a starting point, the most
important for me was communication. The
instructor went over personality and
behavior patterns that help a manager to
use the right communication style when
dealing with each different employee to
ensure that messages are sent
effectively and received with maximum
clarity and minimum distortion. Two way
feedback is necessary to constantly
assess needs, concerns, problems,
interests and establish trust on both
sides. Trust in itself is a motivational
tool. The manager must create an
environment of openness to show
employees they are accessible and
involved while representing authority
and leadership (a bit like parenting).
The difference between delegation
(meant to challenge and develop employee
skills) and task assignment (meant to
get a task completed) could mean the
difference between employee satisfaction
or stagnation. In delegation, the
employee is given more and more autonomy
in decision making until they have
learned the skills and earned the
responsibility of owning tasks and
projects. I was not there for most of
the evaluation section (dealing with
work issues on the phone) so I will not
comment.
Overall, I learned that the role of
the manager is not to know how to
execute the detailed areas of expertise
of the employees (which I've been trying
to do for a year now). The manager's
role is to enable communication and to
coordinate time tables, projects and
resources to enhance employee
development and achieve company goals.
The instructor was truly excellent. Her casual,
personable style made learning and
interfacing with classmates easy. The
class was lively with lots of
participation. We seldom got off track.
When we did, she skillfully guided the
focus back to the concept being taught.
Movement from one concept to another
seemed naturally connected. I was also
blessed to have four additional
instructors (other classmates -- Scott,
Michael, Mike and Shaquan) who each took
me under their wings to teach me from
their own experiences. I could not have
asked for better!
If you wish to use any part of this
statement as a reference for others
interested in taking this course, you
have my permission.
Valerie Campbell
Production Support Manager
Atlas Air, Inc.
2000 Westchester Avenue, 2nd Floor
Purchase NY 10577 |
