Atlas Air Management Training Testimonial

This class was the best professional training I've had in years!

 

The four key areas were communication, motivation, delegation and evaluation. Because I am a new manager, I needed every concept that was taught. As a starting point, the most important for me was communication. The instructor went over personality and behavior patterns that help a manager to use the right communication style when dealing with each different employee to ensure that messages are sent effectively and received with maximum clarity and minimum distortion. Two way feedback is necessary to constantly assess needs, concerns, problems, interests and establish trust on both sides. Trust in itself is a motivational tool. The manager must create an environment of openness to show employees they are accessible and involved while representing authority and leadership (a bit like parenting).

 

The difference between delegation (meant to challenge and develop employee skills) and task assignment (meant to get a task completed) could mean the difference between employee satisfaction or stagnation. In delegation, the employee is given more and more autonomy in decision making until they have learned the skills and earned the responsibility of owning tasks and projects. I was not there for most of the evaluation section (dealing with work issues on the phone) so I will not comment.

 

Overall, I learned that the role of the manager is not to know how to execute the detailed areas of expertise of the employees (which I've been trying to do for a year now). The manager's role is to enable communication and to coordinate time tables, projects and resources to enhance employee development and achieve company goals.

 

The instructor was truly excellent. Her casual, personable style made learning and interfacing with classmates easy. The class was lively with lots of participation. We seldom got off track. When we did, she skillfully guided the focus back to the concept being taught. Movement from one concept to another seemed naturally connected. I was also blessed to have four additional instructors (other classmates -- Scott, Michael, Mike and Shaquan) who each took me under their wings to teach me from their own experiences. I could not have asked for better!

If you wish to use any part of this statement as a reference for others interested in taking this course, you have my permission.

 

Valerie Campbell
Production Support Manager
Atlas Air, Inc.
2000 Westchester Avenue, 2nd Floor
Purchase NY 10577