Houston Chronicle Phone Sales Training Testimonials

The Telephone Selling Skills training was great. The instructor was brilliant! His delivery and training style is top notch. He opened the training by asking everyone what their expectations were for the class. He hit all their expectations head on. The key pointers that benefited a lot of the reps were how to understand different personality types, understanding the customers' needs and the FAB model.

I personally benefited from the FAB (Features, Advantages & Benefits) model because it allowed me to add on to what we already use in our Rising Star Sales Training Program. The reps that attended thought that Barry gave them some great techniques to use when speaking with customers over the phone with such a short time span. Moreover, in reviewing the evaluations most of them thought that it was a bit rushed and could have used more time.

Marissa, I look forward to working with Baker again in 2007 as Tina and I are working to put together our 2007 Training Calendar.

Thanks again the class was great!

Sincerely,
Houston Chronicle
Michelle Y. Boudreaux
Training Specialist

801 Texas Ave, Houston Texas, 77002