I just wanted to drop you a note to let you know how practical and relevant I found this training to be. In my position I am often involved in the negotiation process, sometimes directly as the negotiator, other times in planning a negotiation strategy to carried out.

What I found most beneficial in the workshop was how you were able to identify for us nearly twenty different negotiation/manipulation tactics. The ability to put labels these tactics; know when and how to use them; and the ability recognize and neutralize them when they’re being used on you is very powerful indeed.

I consider myself a skilled negotiator, however after the workshop I was able to see how I tended to gravitate to certain tactics without realizing the many other options that were at my disposal.

Since returning to work I’ve added to my negotiating repertoire and enjoyed putting much of what I’ve learned into practice.

Thanks for all of your help.

Sincerely,

Jerry Rhoades

Risk Manager - Property & Casualty Risk
Portland General Electric Company

121 SW SALMON STREET PORTLAND, OREGON 97204