Customer Service Training Testimonial

Recently I attended the Exceptional Customer Service Training class on June 29th, 2009 at the San Diego Air & Space museum conducted by Pam Malloy.

I have attended many Sales Seminars, Customer Service and Business/Management Work shops. On many occasions these meetings were too long, boring, not very well presented and not organized. I was really impressed with Pam Malloy because the training class started on time. She was warm, friendly and made you feel that you were part of the class, not just there to listen.

The hands on participation, by all the attendees, made it fun and Pam provided answers for many of the issues being roll played. Pam was very knowledgeable and at no time did I feel she was becoming repetitive.

The highlight for me was the Behavioral Style Profile Self-Assessment which identified the different behavioral styles. It helped to improve my understanding of myself and others and how to communicate with our customers.

In my opinion Pam did an excellent job.

Lil Fryer, Retired
Manager United Airline CTO