Online Customer Service Training: Live Instructor Led Webinars
"Keeping Your Customers Happy with Courteous Customer Service"
Date: May 6, 2010
Time: 11am to 12 Noon
Content:
Good customer service is the lifeblood of any business. You can bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won’t be profitable for long. These 8 simple rules will ensure that your business becomes known for its good customer service and allow you to reap the benefits that good customer service provides.
During this interactive webinar, you will:
- Understanding the power of listening to your customers
- Learn to make promises you can keep
- Demonstrate value to the customer
- Continue to gather and effectively use customer feedback
"Creating and Implementing a Customer Service Strategy"
Date: August 5,
2010
Time: 11am to 12 Noon
Content:
Customer satisfaction is achieved by providing valued services and products. In short, we can provide value to customers simply by creating positive experiences that live up to our client’s expectations. This customer service culture must be supported by leadership that emphasizes the importance of each customer and employee. These leaders must be creative, energetic able to embrace change and persistently strive to improve. Improving customer service to the external customer begins with creating and implementing an internal structure that supports a clear cut customer service strategy.
During this interactive webinar, you will:
- Understanding the guiding principles for effective customer service
- Learn to identify the customer and what they want
- Uncover the value of empowering your customer service representatives
- Learn to establish a supportive internal customer service culture
"Reading Between the Lines – Delivering Clear Message"
Date: November 4,
2010
Time: 11am to 12 Noon
Content:
Did you know that from cost-analysis perspective, 70% of your salary is a payment for your ability to communicate? We spend an average of 10% writing, 15% reading, 35% speaking and 40% listening, while at work! Effective communication is a key component when it comes to conflict resolution in the world of customer care. Excellent phone manners and polished writing skills are a direct contribution to achieving high customer satisfaction scores and ultimately increased client retention.
During this interactive Webinar, you will:
- Recognize key elements of information delivery and their effects on believability of the message
- Learn how to create & project positive attitude even when you have to say NO
- Acquire basic phone skills to improve overall interaction with customers
- Learn the fundamentals of business email etiquette
Quarterly Webinars: |
|---|
| Webinar: | Date | Price | Order |
|---|---|---|---|
| "Keeping Your Customers Happy with Courteous Customer Service" | 05/6/10 | $99.00 |
Add to Cart |
| "Creating and Implementing a Customer Service Strategy" | 08/5/10 | $99.00 | Add to Cart |
| "Reading Between the Lines – Delivering Clear Message" | 11/5/09 | $99.00 | Add to Cart |
A webinar is a seminar given over the internet. You can raise your hand, ask questions, take notes, and do role plays. Days before the webinar, you will receive an email that contains a link, a toll free conference call number, meeting number and password.
Shortly before the webinar is about to start, log in to the webinar, dial in and enjoy the webinar!
Our webinars
are extremely affordable and convenient compared to other
training programs and seminars. Your entire team can reinforce
their learning quarterly without having people out of the
office or incurring travel costs.
Baker Communications
offers live instructor led webinars in seven different
topics - click the subjects below for topics:
