Online Customer Service Training: Live
Instructor Led Webinars
What is a Webinar?
Click here.
"Keeping Your Customers Happy with Courteous Customer Service"
Date: May 6, 2010
Time: 11am to 12 Noon
Content:
Good customer service is the
lifeblood of any business. You can bring
in as many new customers as you want,
but unless you can get some of those
customers to come back, your business
won’t be profitable for long. These 8
simple rules will ensure that your
business becomes known for its good
customer service and allow you to reap
the benefits that good customer service
provides.
During this interactive webinar, you
will:
- Understanding the power of
listening to your customers
- Learn to make promises you can
keep
- Demonstrate value to the
customer
- Continue to gather and
effectively use customer feedback
Back to
Top
"Creating and Implementing a Customer Service Strategy"
Date: August 5,
2010
Time: 11am to 12 Noon
Content:
Customer satisfaction is achieved by
providing valued services and products.
In short, we can provide value to
customers simply by creating positive
experiences that live up to our client’s
expectations. This customer service
culture must be supported by leadership
that emphasizes the importance of each
customer and employee. These leaders
must be creative, energetic able to
embrace change and persistently strive
to improve. Improving customer service
to the external customer begins with
creating and implementing an internal
structure that supports a clear cut
customer service strategy.
During this interactive webinar, you
will:
- Understanding the guiding
principles for effective customer
service
- Learn to identify the customer
and what they want
- Uncover the value of empowering
your customer service
representatives
- Learn to establish a supportive
internal customer service culture
Back to
Top
"Reading Between the Lines – Delivering Clear Message"
Date: November 4,
2010
Time: 11am to 12 Noon
Content:
Did you know that from cost-analysis
perspective, 70% of your salary is a
payment for your ability to communicate?
We spend an average of 10% writing, 15%
reading, 35% speaking and 40% listening,
while at work! Effective communication
is a key component when it comes to
conflict resolution in the world of
customer care. Excellent phone manners
and polished writing skills are a direct
contribution to achieving high customer
satisfaction scores and ultimately
increased client retention.
During this interactive Webinar, you
will:
- Recognize key elements of
information delivery and their
effects on believability of the
message
- Learn how to create & project
positive attitude even when you have
to say NO
- Acquire basic phone skills to
improve overall interaction with
customers
- Learn the fundamentals of
business email etiquette
Back to
Top
What is a Webinar?
A webinar is a seminar given over the
internet. You can raise your hand, ask questions, take
notes, and do role plays. Days before the webinar, you
will receive an email that contains a link, a toll free
conference call number, meeting number and password.
Shortly before the webinar is about to start,
log in to the webinar, dial in and enjoy the webinar!
Our webinars
are extremely affordable and convenient compared to other
training programs and seminars. Your entire team reinforce
their learning quarterly with out having people out of the
office and travel costs.
Baker Communications
offers live instructor led webinars in seven different
topics - click the subjects below for topics:
Webinar
seats come with 30 day webinar archive library access after
the seminar.
Back to
Top
|
Contact Us
For More Information On Webinars:
|
 |
Natalia is one of the
bi-lingual multinationals on Baker
Training Team. As a Senior Instructor
and a member of Content Development
group, her core competencies range from
sales and marketing integration to
seminar facilitation and content
development in a wide range of
industries and settings from global
corporations to small businesses and
government entities. As a WebEx
Specialist, Natalia designs and develops
in-class training and presentation
curriculums to suit on-demand
applications for remote delivery
allowing clients to maximize the
productivity of their global workforce
by providing effective Web-based
training solutions.
Prior to instructing,
Natalia acted as Marketing & Advertising
Project Manager for one of the leading
commercial real estate developers in
Central Texas, Stratus Properties. She
also specialized in the sales of
integrated custom-tailored IT solutions
to small and medium business markets at
Dell, Inc., which provided Natalia with
ample opportunities to refine core
competencies of being action oriented,
customer-focused, and results-driven,
and allowed her to further improve her
negotiations, sales, presentations and
time management skills.
|
Back to
Top
|
