Online Management Training: Live Instructor Led Webinars

"Dealing with Conflict at Work – How Do You Manage?"

Date: Feb. 10th, 2011
Time: 12:30pm to 1:30pm CST

Content:

Dealing with Conflict is one of the most challenging responsibilities a manager has to assume. We have to understand the root cause of a conflict first, then take steps to resolve it. Our ability to coach and counsel employees to prevent future conflict situations and remedy the consequences of existing ones, is a key measurement when it comes to evaluation of leadership skills and ability to manage crisis at work.

During this interactive webinar, you will:

1. Understand what causes conflict at work
2. Identify strengths and weaknesses of your Conflict Resolution Style
3. Recognize importance of Coaching and Counseling
4. Learn basic steps of Coaching and Counseling Processes

"The Power of True Delegation"

Date: May 5, 2011
Time: 12:30pm to 1:30pm CST

Content:

Goethe once said “things which matter most must never be at the mercy of things which matter least.” Delegation is key when handling daily tasks and long term projects, but it is also a powerful, yet often unrecognized managerial tool to grow and empower your team members. By delegating correctly and making it a part of your managerial routine, you will see a drastic improvement in your team’s product and process knowledge and contribute to the overall professional growth of each member of your team.

During this interactive webinar, you will:

1. Learn how to correctly prioritize your daily activities
2. Understand the difference between task assignments and true delegation
3. Identify different levels of delegation authority as a team development tool
4. Learn Delegation Process – Define – Identify – Instruct - Inspect

“Interview Success: How to Ask the Right Questions to Hire the Right People”

Date: August 4, 2011
Time: 12:30pm to 1:30pm CST

Content:

Studies show that the cost of replacing employees can easily reach 150% of the employee’s yearly salary or even more. This fact illustrates monetarily how important it is to hire the right person for the job the first time around. Hiring the wrong person for the job puts the manager in a tough situation. You either have to bear the monetary cost of hiring a new person for the position. Or, you have to bear the stress of training, retraining, or otherwise dealing with someone who isn’t right for the position. During this interactive webinar you will learn strategies for hiring the right person the first time around.

During this interactive webinar, you will:

1. Create an open interviewing atmosphere
2. Choose the right questions to evaluate the candidates
3. Listen effectively for the answers you need
4. Understand the importance of checking references

"Different Strokes for Different Folks: The Challenge of Motivating a Diverse Team "

Date: November 10, 2011
Time: 12:30pm to 1:30pm CST

Content:

As a manager, one of your most important tasks is to bridge the gap between those who need the work done and those who complete the work. In other words, you have to create an atmosphere to insure that the task will be completed. YOU have to keep your team on task and motivated. However, what motivates one team member does not necessarily motivate the next. In this webinar, we will discuss how to identify the factors that motivate individuals and how to use them to reach company goals and keep employees motivated and satisfied. During this interactive webinar, you will:

1. Discuss the functions of a manager
2. Define the challenges of motivation
3. Recognize the uniqueness of individual employees
4. Learn how to identify individual motivating factors for your team