Online Negotiation Training: Quarterly Best Practices Webinars

Baker Communications now offers quarterly best practices webinars that are powerful training tools. By attending our webinars, you will learn valuable tools and techniques without leaving your desk.  These are a perfect compliment to a live class to continue and reinforce learning. 

Upcoming Negotiation Training Webinars:

"Who Moved My Bottom Line?’ –  Setting Negotiation Boundaries"

Date: February 13, 2008
Time: 10:00 to 11:00 am Noon CST

Content:

Why do we often find ourselves walking away with less what we hoped for? Defining your negotiation boundaries may be the most important single area of negotiation preparation that holds the key to success for many effective negotiators. Taking the time to identify and set your bargaining range and estimating the one of your opponents will significantly improve negotiation performance.

During this interactive Webinar you will:

1. Identify and understand the value of three levels of Degrees of Desire
2. Learn significance of alternatives and estimating your opponent’s options
3. Understanding basic Negotiation Approaches and consequent effects on probability and Value of agreements
4. Learning Value-Claiming & Value-Creating Strategies to offset weaknesses of each bargaining approach

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"Prep for Success"

Date: May 6, 2008
Time: 11am to 12 Noon CST

Content:

Most people assume that a negotiation either succeeds or fails on the basis of the personality and skill exhibited by the “winner” during those sometimes tense moments around the negotiating table. In reality, the seeds for success were probably planted weeks – in some cases even months – earlier, during the preparation phase. For every hour you expect to be at the table, you should expect to spend double or triple that time getting ready to negotiate. Determining goals, developing strategy, anticipating tactics, collecting research data about the needs and tendencies of the other side – the work done in preparation is what really paves the road to success at the table. If you don’t know what you are going to do and why you are going to do it before you sit down at the table, don’t expect to fly by the seat of your pants and come down in the right place.

During this interactive Webinar you will learn:

1. How to research the business situation as it applies to the other side
2. The value of understanding the people on the other side of the table
3. How to put together all the pieces of an effective strategy
4. How to manage the dynamics of negotiating as a team
5. Setting ground rules for the negotiation process

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"Negotiating with the ‘Internal Customer’"

Date: August 5, 2008
Time: 11am to 12 Noon CST

Content:

Perhaps you’ve seen this problem or one just like it: Customers complain to the salespeople about errors or problems. The salespeople take the issue to an internal group that can help such as Accounting. Accounting has 1000 other projects on their plates and can’t allocate resources. Frustration mounts on behalf of the sales people who are scrambling to protect their client relationships. Animosity builds between the functions. Achieving your company’s business objectives requires understanding customer needs, the problem with meeting customer’s needs is that every function has its own focus and priorities. Resources are limited and the customer gets lost in the conflict of allocating those scarce resources. Being able to resolve customer problems often requires you to delicately negotiate through the internal layers of your organization.

During this interactive Webinar you will:

1. Learn to identify the interests and positions of all parties
2. Identifying mutual interests
3. Developing and exploring options that appeal to all
4. Creating a plan that everyone can commit to
5. Understand the power of effective communication

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"Handling the Win-Lose Negotiator’"

Date: November 4, 2008
Time: 11am to 12 Noon CST

Content:

Negotiation was once viewed as a competition. Historically, business people were taught that the only way to succeed at getting what you want in a negotiation was to beat up your opponent and to take them for everything you could. However, as business relationships have become more complex, there has been a shift to “Win-Win” negotiating. As we find ourselves negotiating with our business partners on a recurring basis, we have begun to realize that it is not necessarily in our best interest to take advantage of our opponents for fear of jeopardizing future business transactions. However, while some recognize the overall benefit to pursuing a “principled” outcome in which both parties are satisfied, there are some who still are advocates of the old Win-Lose philosophy. For those who wish to avoid conflict in an effort to pursue a successful outcome for all, it is in our best interest to be prepared to face and deflect the overly competitive negotiator.

During this interactive Webinar you will learn several techniques to diffuse the Win/Lose negotiator:

1. Don’t React: “Go to the Balcony”
2. Don’t Argue: “Step to Their Side”
3. Don’t Reject: “Reframe”
4. Don’t Push: “Build them a Bridge”
5. Don’t Escalate: “Educate”

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What is a Webinar?

A webinar is a seminar given over the internet.  You can raise your hand, ask questions, take notes, and do role plays.  Days before the webinar, you will receive an email that contains a link, a toll free conference call number, meeting number and password. 

Shortly before the webinar is about to start, log in to the webinar, dial in and enjoy the webinar!

Our webinars are extremely affordable and convenient compared to other training programs and seminars. Your entire team reinforce their learning quarterly with out having people out of the office and travel costs. 

Baker Communications offers Quarterly Best Practices Webinars in seven different topics - click subjects below for topics:

• Sales

• Negotiations

• Presentations

• Management

• Time Management

• Time Management with Outlook

• Customer Service

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Contact Us For More Information On Webinars:    Tell Us About Yourself:  Salutation: --None--Mr.Ms.Mrs.Dr.Prof. First Name:* Last Name:* Title:* Company:* City:* State:* Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District of Columbia; Washington Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming --------------Alberta British Columbia Manitoba New Brunswick Newfoundland Nova Scotia Nunavut; Northwest Territories Ontario Prince Edward Island Quebec Saskatchewan Yukon Not Applicable Email:* Phone:*    Tell Us About Your Training Interests: Category of Interest: --None--Customer Service Webinar Management Webinar Negotiation Webinar Presentation Webinar Sales Webinar Time Management Webinar Webinar Option:* --NoneGeneral Information For Single Enrollment Group pricing/yearly subscriptions

Natalia is one of the bi-lingual multinationals on Baker Training Team. As a Senior Instructor and a member of Content Development group, her core competencies range from sales and marketing integration to seminar facilitation and content development in a wide range of industries and settings from global corporations to small businesses and government entities. As a WebEx Specialist, Natalia designs and develops in-class training and presentation curriculums to suit on-demand applications for remote delivery allowing clients to maximize the productivity of their global workforce by providing effective Web-based training solutions. Prior to instructing, Natalia acted as Marketing & Advertising Project Manager for one of the leading commercial real estate developers in Central Texas, Stratus Properties. She also specialized in the sales of integrated custom-tailored IT solutions to small and medium business markets at Dell, Inc., which provided Natalia with ample opportunities to refine core competencies of being action oriented, customer-focused, and results-driven, and allowed her to further improve her negotiations, sales, presentations and time management skills.

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