AWS APN Partners

Sales Training Exclusively for AWS APN Partners

AWS authorized its sales training partner, Baker Communications, to deliver the same Outcome-Based Account Management (OBAM) selling program that AWS rolled out internally — now available to APN partners.

Customer Obsession in Action

What Makes Customer-Obsessed Companies Successful

Featuring Tony Robbins, the nation's #1 life and business strategist; Mike Clayville, VP Worldwide Commercial Sales & Business Development, Amazon Web Services; and Walter Rogers, President and Chairman of Baker Communications.

“OBAM has made a huge difference in improving the effectiveness of our salesforce. We are now authorizing Baker Communications to offer that same training to our partners. We hope you'll take advantage of it.”
Mike Clayville
SVP Commercial Sales, Amazon Web Services

Training Outcomes for Your Team

AWS isn't trying to sell parts, pieces, or technology — the goal of the OBAM approach is to help customers achieve their business outcomes. As Mike Clayville puts it, the work centers on four E's: explore, engage, empathize, and enable — behaviors ingrained in AWS teams to identify business outcomes, create a path to achieve them, and help the customer get there.

The OBAM Four E's: Explore, Engage, Empathize, Enable
Day 1 · Explore

Explore

The Customer Obsession, Learn & Be Curious stage

  • The L-C-C-P navigation technique for researching the customer and key stakeholders
  • How to extract a customer's strategic programs, build a stakeholder map, identify their Cloud Stage of Adoption, and their KPIs
  • How to develop specific business impact, establish the risk of status quo, and the probable KPI impact of the AWS solution
  • Two “how to” case studies: research, business impact, and crafting initial messaging
Day 1 · Engage

Engage

The Earn Trust, Think Big stage

  • The Amazonian 7 Rules of Engagement for written and oral communication with customers
  • Strategic inquiry techniques that establish your role as a trusted advisor
  • The Amazonian “same side of the table” approach to educating the customer
  • How to avoid commodity slicing and apply the correct sales play for the desired outcome
  • The Amazonian Engagement Wheel, and how to introduce mental models and concepts
  • Five “how to” case studies: rewriting initial messaging, L-C-C-P inquiry questions, the Flashlight Drill, and sales play presentation
Day 2 · Empathize

Empathize

The Dive Deep, Have Backbone; Disagree & Commit stage

  • How to prioritize outcomes by returning to the L-C-C-P navigation points
  • How to apply the 3C Objection Model and properly voice your opinions
  • The 4 key personality and organizational types, and how to adjust your approach
  • How to discover the personal benefits and motives of each stakeholder
  • Class exercises: objection handling and buyer-personality identification
  • Case study: discovering stakeholder personal motives
Day 2 · Enable

Enable

The Deliver Results, Invent & Simplify stage

  • The Agreement Staircase to confirm value proposition and define roles and responsibilities
  • How to leverage Force Multipliers unique to AWS
  • How to build a Visual Road Map that presents the customer solution in simple terms
  • Two “how to” case studies: defining customer win themes and creating the solution presentation

What Partners Are Saying

Logicworks

“The team's feedback was outstanding, but most importantly they put these new skills to use immediately and, I have no doubt, led to sales that otherwise may have gone the other way. We continue to work with the Baker Communications team and I'm happy to give them a strong recommendation for any organization looking to improve their sales team's ability to understand client drivers and win more deals.”

Paul Jacoby
SVP of Sales & Client Services, Logicworks

2nd Watch

“Engaging, personalized, and 100% on are three ways I'd describe this training. The preparation put into these engagements is evident and leads to the success of the team and the training. One notices the facilitator spent hours understanding the audience, what motivates them, and who they are as people. The time spent upfront creates a personalized touch to each training venue.”

Jeff Aden
EVP Marketing & Strategic Business Development & Co-Founder, 2nd Watch

Gartner Magic Quadrant

Gartner's Magic Quadrant

The upper-right “magic” quadrant is where world-class performers are identified — ranked on completeness of vision and ability to execute on that vision. Both Logicworks and 2nd Watch achieved that position in Gartner's research on Public Cloud Infrastructure Managed Service Providers, Worldwide.

Achieving World-Class Performance

“Rep productivity increased 25% in quarterly sales bookings and pipeline increased 30% — translating to $1.5M in annualized revenue and $6M in pipeline.”

Best Sales Training Award

Winner of Best Sales Training — 8 Years in a Row

Ask us about our free proof of concept and SalesDiagnostic™ — and see how data science can integrate into your organization to build a world-class sales force.

Learn About SalesDiagnostic ›

World-Class Performance Never Happens by Accident

Request a free two-page program outline and see how OBAM can lift your APN sales team.

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