Virtual Customer Service Skills

Customer Service. It's that top skill that can make or break an interaction with a customer. It's the defining moment that turns a negative experience in to an unforgettably positive one, or vice versa. It's also the stuff that legends are made of, and can be the wasteland where businesses with poor customer service go to die. To develop, maintain and expand business, companies must be able to satisfy a complex and ever-widening set of customer needs. And that is not an easy landscape for employees to maneuver.

Successful service is no longer a matter of mere technical proficiency. Instead, it is a combination of technical expertise, the ability to manage both information and people, and the ability to communicate in a way that makes people feel heard, understood, and valued. Bottom line, it's the magic sauce that every company needs in order to proclaim that they are keeping customers at the center of what they do.

This 4 module virtual course will help you unlock insights into customer needs, empowering you to bring your Customer Service skills to life. By understanding different behavioral styles, you will learn to build genuine chemistry and see your role through the customer's perspective. This unique approach will open the door to providing a deeper level of value for your customer as you strengthen and reinforce a mutually beneficial long-term relationship. And, really, this is what it's all about: relationship.

Online Class Schedule

Each virtual course consists of three 1.5 hour classes held on the three dates shown (at 3pm - 4:30pm CST) online, accessible via an internet enabled device.

Maximum 25 participants per class, first come, first serve, register now.

Location Classes Date
Online/Virtual Virtual Customer Service Skills Jan. 8th - 15th - 22nd
Online/Virtual Virtual Customer Service Skills Feb. 12th - 19th - 26th
Online/Virtual Virtual Customer Service Skills Mar. 4th - 14th - 18th
Online/Virtual Virtual Customer Service Skills Apr 8th - 15th - 22nd
Online/Virtual Virtual Customer Service Skills May 13th - 20th - 27th
Online/Virtual Virtual Customer Service Skills Jun 3rd - 10th - 17th

Delivery Methods

Our Exceptional Customer Service training is available in a variety of formats to best match your needs.

Private Workshops
We bring the training to your location. Available in an off-the-shelf format, or with customized features created to meet your requirements.
Virtual Coaching
Delivered totally online to cut out travel costs, our virtual sessions are designed to keep participants engaged through relevant training, activities for practice, and ongoing reinforcement.
24/7 access to award-winning negotiation training, learn and practice critical skills anytime, anywhere, on any device, over 100 interactive videos designed to maximize engagement.

Other Customer Service Training

There is no business function that is more critical to boosting a company's bottom line than delivering exceptional customer service.

Are you ready to ignite your growth?

Contact us for more information on our customer service training products and services

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