Press Releases

Dec. 30th 2009: LPB Energy Management, an award-winning full-service energy management firm, has chosen Baker Communications to deliver Exceptional Management Skills training to their management teams. Texas Petrochemical was searching for a highly-rated, experienced training partner who could deliver a complete and proven management program. After reviewing the content of Baker’s management training and an interview with the expert instructor who would deliver the workshop, LPB had high confidence that Baker’s management training program would meet their needs and help them to leverage high-level thinkers in their management groups.
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Dec. 23rd 2009: Fugro, an international geotechnical, survey and geological services company, has asked Baker Communications to deliver Listening Skills training to their department and team managers. Fugro was looking for a workshop that would focus on the need to perform vigorous and careful screening of potential employees. Their management groups needed tools and skills to assist in securing individuals who would effectively contribute to the company. They requested that Baker create and deliver a customized Interviewing Skills training course targeted to benefit their management groups’ interviewing and hiring process skills.
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Dec. 16th 2009: The Continental Kennel Club, one of the largest canine registries in the world, has requested that Baker deliver a customized Exceptional Customer Service course for its staff. CKC needed a training partner who could develop custom content specific to their areas of concern and who could accommodate their schedule requirements. They found Baker’s client-oriented approach and best-of-breed training content to be the perfect match for their requirements.
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Dec. 9th 2009: Asurion, the global leader in technology protection services, has signed Baker Communications to provide training in Finance for Non-Financial Managers for their IT department. Asurion has used Baker’s workshops previously, and the company has been so impressed with the results of the training and with Baker’s client-centered, flexible approach that they didn’t hesitate to return to the training industry experts when a new need arose. Baker’s highly-rated Finance for Non-Financial Managers class will be customized to meet the specific needs of Asurion’s IT staff.
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Dec. 2nd 2009:  CNN News Radio 650 has invited Baker Communications CEO Walter Rogers to develop and deliver a 15-minute radio show every Wednesday, beginning December 2nd, at 11:45 am Central Time. The program will air during the popular The Price of Business show, hosted by Kevin Price, and will focus on issues related to sales effectiveness.
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Nov. 28th 2009:  Baker Communications is pleased to announce the addition of LuAnne Schenck to the Baker team as Senior Director for Outsourcing. In this capacity, LuAnne will be responsible for creating and implementing large scale Performance Improvement outsourcing solutions.
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Nov. 21st 2009:  Asurion, the global leader in technology protection services, has signed Baker Communications to provide Exceptional Presentations training to its department heads. After sending numerous employees to Baker open enrollment workshops, Asurion decided that more of its people needed to take advantage of the same great training results and benefits as employees who had attended previously. The company had been so impressed with the results and with Baker’s client-centered, flexible approach that they came to the industry experts for presentations training when the need arose.
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Nov. 14th 2009:  The University of Texas at Arlington, a branch of the University of Texas system, has chosen Baker Communications to provide them with Exceptional Management Skills Training. Baker Communications has provided training in other areas for UT Arlington in the past, and they became interested when they learned about Baker’s Exceptional Management Skills program. UT Arlington wanted to enhance their staff’s management skills with a proven training program. They were confident that Baker’s training workshop would provide their management personnel with needed skills and strategies to improve their performance.
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Nov. 7th 2009:  Acme Brick, the largest U.S. owned brick company, celebrating its 118th birthday in April 2009, continued their existing relationship with Baker Communications earlier this year with a keynote speech at a regional sales meeting. Utilizing an Austin-based instructor, Baker Communications built a customized one-and-a-half-hour session focused on addressing challenges in the current economic climate.
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Oct. 28th 2009:  Eurecat, a prominent catalyst provider for oil refineries, gas processing facilities, petrochemical and chemical plants, has chosen Baker Communications’ proven Exceptional Customer Service training for their customer service team. Eurecat wanted to provide a higher level of customer service to the refinery clients who interfaced with their customer-facing teams. They found that Baker Communications was able to deliver a training solution with proven content that met their budget and time constraints. Baker was also able to provide a training instructor with an understanding of the energy industry and its unique concerns and issues.
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Oct. 21st 2009:  Tundra Oil & Gas, a privately owned Winnipeg-based company with oil production in Manitoba and Saskatchewan, recently chose Baker Communications to work with their executive team to deliver an on-site Exceptional Presentations program. The session, delivered in the summer of 2009 in Winnipeg, featured two senior instructors from Baker Communications. Attending were senior team leaders, not only from Tundra, but from other divisions of James Richardson & Sons, Ltd. The client chose Baker not only because of their thorough and challenging content but also because of the company’s client-centered focus and ability to accommodate their scheduling and logistical options. The program was so successful that two additional programs will be provided to Tundra Oil & Gas team members during the first part of 2010.
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Oct. 14th 2009:  Etex Communications, L.P., a provider of local, long distance, cellular and wireless telephone service, broadband high-speed internet and digital cable to over 700 square miles of rural Texas, has selected Baker Communications to address their need for customer service training. The company was looking for an affordable, proven customer service training solution to assist customer-facing employees working in areas such as technical support, sales, customer service, and billing. After a consultation and needs assessment with Baker representatives, Etex chose Baker’s highly regarded Exceptional Customer Service Training workshop to meet their employees’ needs.
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Oct. 7th 2009:  The San Diego Air & Space Museum, the official air and space museum of the State of California, has requested that Baker Communications deliver two sessions of their highly regarded Customer Service training workshop to the Museum’s staff. The Museum was seeking a training partner with a great reputation and a proven customer service training program. After consulting with Baker representatives and reviewing the content of the Customer Service training course, the Museum signed up for two sessions. Baker’s good name, experience and award-winning content gained them an enthusiastic new client.
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Oct. 5th 2009:  Baker Communications, one of the world’s fastest growing sales effectiveness organizations, has partnered with the Aberdeen Group to release a ground-breaking research study of the strategies used by top sales organizations to drive revenue in a down economy. This news comes on the heels of a recent announcement naming Baker Communications as one of the world’s top ten Sales Force Automation training companies.
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Sept. 28th 2009:  Nestl©, the world's leading nutrition, health and wellness company, has requested that Baker Communications deliver Effective Business Writing training to its employees in Jamaica. Nestl© was seeking training to enhance the quality of employees’ written communications, and needed a flexible, experienced training partner who could cover everything from basic grammar and mechanics to the intricacies of modern business writing etiquette. Nestl© was impressed with Baker’s content and pleased that Baker was able to accommodate short scheduling and a Saturday training session. The company selected Baker’s highly respected Effective Business Writing workshop to meet their training needs.
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Sept. 21st 2009:  TIAA-CREF, the leading provider of retirement services in the academic, research, medical and cultural fields, selected Baker Communications to address their need for customer service training. They had been seeking an experienced, flexible training partner with the ability to customize content and provide a solution that could be licensed and rolled out internally to a large distributed population. Their goal was to provide their clients with a higher level of customer service, and they felt that Baker’s content would help them attain improved performance and responsiveness.
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Sept. 16th 2009:  TrainingIndustry.com - an online Sales Training Learning Community whose vision is to be the most credible, most timely, and most trusted knowledge community focused entirely on strategies, best practices, certification, and emerging trends for Sales Training Learning – has recognized Baker Communications of Houston, Texas as one of the world’s top ten Sales Force Automation Training companies.
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Sept. 14th 2009:  Bentek Energy, a major data analysis and information provider serving the energy industry, has signed Baker Communications to provide Exceptional Presentations training to its employees. Bentek has previously partnered with Baker for various training needs. The company has been so impressed with Baker’s workshop content and client-centered, flexible approach that they were quick to return to the industry experts for presentations training when the need arose.
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Sept. 7th 2009:  Baker Communications has contracted with Advent Software to provide Win-Win Negotiations and Presentations training to their Sales and Sales Engineering groups. Advent has worked with Baker in the past, and chose them to present multiple courses in accordance with the need to centralize their training with a trusted training partner. Baker’s Effective Presentations and Win-Win Negotiations workshops will be customized to meet Advent’s scheduling needs and to align with existing corporate processes.
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Aug. 28th 2009:  Lockheed Martin, a global leader in aeronautics and electronics, information and global services, and space systems, has requested Productive Meeting Training from Baker Communications. Lockheed Martin was seeking a training partner with a proven meeting training curriculum and experience in the technology sector. After a meeting and assessment with Baker representatives, they requested that Baker deliver a customized Productive Meeting Skills training course targeted to address management issues.
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Aug. 21st 2009:  T-Mobile, a national leader in mobile communications, has selected Baker Communications to deliver Exceptional Presentations training to its employees. T-Mobile was seeking an experienced presentations training partner with proven course content to assist their employees in refining their presentations skills. After a consultation and needs assessment with Baker representatives, T-Mobile requested the highly-rated Exceptional Presentations seminar to meet their training needs.
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Aug. 14th 2009:  Sony Pictures, a major film and television production company, has selected Baker Communications to design and deliver a customized Exceptional Customer Service training workshop. Sony Pictures was searching for a comprehensive Customer Service training course for their managers. They needed a client-focused training partner with the flexibility to deliver the workshop on a tight schedule. Sony selected Baker Communications because of their superior program content and the responsiveness they experienced when they requested training program information.
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Aug. 7th 2009:  WellDyne, a national leader in healthcare solutions, has chosen Baker Communications to design and deliver Exceptional Management Skills training to their management groups. WellDyne was searching for an experienced, knowledgeable training partner with a management program suited to their training needs. After a comprehensive needs analysis interview with skilled Baker training consultants, WellDyne asked Baker Communications to lead an Exceptional Management Skills training workshop to present their managers with skills and strategies targeted to address their most important management needs.
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July 28th 2009:  Halliburton, one of the world’s largest providers of products and services to the energy industry, has asked Baker Communications to deliver a series of Finance training workshops for their non-financial management staff. Halliburton has worked with Baker Communications previously and was quick to return to the industry experts when a new training need arose. Halliburton contracted with Baker for a series of eight on-site training seminars and eight Web-Ex presentations of the same course, Baker’s highly rated Finance for Non-Financial Managers.
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July 21st 2009:  Dot Foods, the largest food redistributors in the United States, has asked Baker Communications to deliver targeted Listening Skills training to their management teams. Dot Foods managers had previously experienced one of Baker’s open-enrollment workshops and were impressed with the instructor and the quality of the training. When a new training need arose, the company was quick to turn to the industry experts. They requested that Baker deliver a customized Listening Skills training course targeted to address issues in their management groups.
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July 14th 2009:  Endwave, a premier designer and manufacturer of radio frequency subsystems, has contracted with Baker Communications to provide their purchasing department with customized Win-Win Negotiations Training for Purchasing. Endwave was seeking a training partner who could provide a custom course specific to purchasing negotiations. Baker’s ability to create a custom workshop targeting the needs of their purchasing department and to provide negotiations trainers with purchasing experience made Endwave’s choice a simple one. Baker Communications will design and deliver a class to meet the specific needs of Endwave’s purchasing department.
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July 7th 2009:  Velocity Express, America’s only national provider of regional shipping solutions, has chosen Baker Communications to deliver Exceptional Customer Service training to their customer service representatives. Velocity Express was seeking a training partner with quality content, experienced trainers, the ability to address their customer service training needs and the flexibility to deliver to a large group on short notice. Baker was willing to step to the plate, and Velocity Express was impressed with both the content of Baker’s proven Exceptional Customer Service workshop and the expertise of the instructor. Baker was the obvious choice to address their customer service training needs.
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June 28th 2009:  Dairy Management, Inc., which leads and manages dairy industry producers and organizations such as the American Dairy Association®, the National Dairy Council® and the U.S. Dairy Export Council, has chosen Baker Communications to deliver Project Management training to its members. DMI members have previously received Baker’s Project Management training, and have been so satisfied that when the need for more training arose they were quick to return to the industry experts. They found Baker to be a flexible, client-centered training partner with a powerful Project Management and coaching curriculum.
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June 21st 2009:  Garden of Life, a leading supplier of vitamin supplements, probiotics, and other natural health products, has selected Baker Communications to design and deliver Telephone Selling Skills training to their sales team. Garden of Life was searching for a training partner who could help their telesales staff enhance their selling skills. After meeting with representatives from Baker Communications for an interview and needs analysis, Garden of Life reviewed the content of Baker’s Telephone Selling Skills course and concluded that they had found a training partner with the material and the client-centered focus they were seeking.
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June 14th 2009:  Premier MSS, a global provider of manufacturing support services, facility management, maintenance support and technical cleaning, has requested that Baker Communications deliver Exceptional Customer Service training to their customer service representatives. Premier MSS representatives met with Baker for a needs assessment, and found the Exceptional Customer Service course to be a perfect fit for their improved customer service needs. Baker instructors conducted advance briefings to ensure that the course material was comprehensive and suited to the client’s requirements.
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June 7th 2009:  Nationwide Insurance, one of the largest diversified insurance and financial services organizations in the country, has scheduled a Managing Negotiations workshop with Baker Communications trainers. Nationwide representatives were seeking negotiations training for their acquisitions group, and they attended an open enrollment Baker workshop. They were so pleased with the training course content and the Baker trainer’s teaching style that they awarded Baker the negotiations training contract. Nationwide felt certain that Baker’s Managing Negotiations workshop would help their acquisitions people negotiate more successfully in any situation.
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May 28th 2009:
  Texas Petrochemical, a leading supplier of specialized chemical products, has chosen Baker Communications to deliver Exceptional Management Skills training to their management teams. Texas Petrochemical was searching for a flexible, customer-oriented training partner who could deliver a complete and proven management program. After a comprehensive needs analysis interview with experienced Baker training consultants, Texas Petrochemical concluded that the Exceptional Management Skills training workshop would provide their managers with a set of management skills and strategies targeted to address their most important needs.
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May 21st 2009:  Global performance improvement solutions provider General Physics Corporation (GP), a subsidiary of GP Strategies Corporation (NYSE: GPX), announced today that it has entered into a partnership agreement with Baker Communications, a leading provider of corporate training in the U.S., headquartered in Houston, Texas. This partnership will provide the following consulting and training services globally: strategic sales and channels optimization, sales training, management training, sales management training, negotiation training, time management, customer service and presentation training.
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May 14th 2009:  Baker Communications is completing a large-scale international expansion designed to meet the broad global needs of oilfield service firms across the globe. Due to the extensive relationships Baker Communications has established with four of the five largest oilfield service firms in the world, a new breed of trainer has been brought on board to meet various oil industry needs in areas such as presentations, communications, negotiations, customer service and time management.
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May 7th 2009:  Superior Nut and Candy, a leading producer of high-quality candies and nuts, has requested that Baker Communications deliver their highly regarded Exceptional Customer Service training workshop to Superior’s customer service group. Superior’s management was seeking a training partner with a great reputation and a proven customer service training program. After consulting with Baker representatives and reviewing the outline for the Exceptional Customer Service training course, Superior knew they had found the training company they were looking for. Baker’s good name, experience and award-winning content gained them an enthusiastic new client.
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Apr. 28th 2009:  One of the world’s foremost producers of cutting-edge consumer technology, Apple Computer, has signed Baker Communications to provide Exceptional Presentations training at their Austin service center. Apple had previously partnered with Baker for various training needs. The company has been so impressed with the results and with Baker’s client-centered, flexible approach that they were quick to return to the industry experts for presentations training when the need arose.
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Apr. 21st 2009:  The Ontario Ministry of Government and Consumer Services has selected Baker Communications to provide Time Management Training for their IT division. The Ministry found a need to improve their IT department’s time management skills and searched extensively for a flexible, client-oriented training partner. When Ministry representatives spoke with Baker Communications they discovered a time management training partner that was willing to go the extra mile. They signed on for Baker’s proven Time Management training workshop to provide their IT personnel with skills and techniques to help them prioritize tasks and better manage their time, increasing their efficiency and productivity.
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Apr. 14th 2009:  Baker Communications has contracted with Google, Inc. to design and deliver for their project managers a customized training course titled Negotiating With Your Project Team. Google was seeking a training partner who could address a specific need for their project managers. Google was impressed by the time taken by Baker Communications’ representatives to conduct a thorough needs assessment and understand what the company’s training goals were. They recognized that they had found a customer-centered, flexible training partner who could assess and address their specific needs. Baker will design a customized negotiations workshop to help Google’s project managers negotiate with and manage their teams more successfully.
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Apr. 7th 2009:  The Michigan branch of the Army National Guard has requested that Baker Communications design and deliver customized Exceptional Customer Service training for the Michigan National Guard. Michigan National Guard officers met with Baker representatives to assess staffers’ needs and review the customer service training curriculum. They were impressed with Baker’s ability to customize the content of their Exceptional Customer Service training course to fit the National Guard’s needs to more effectively deliver exceptional service to their customers.
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Mar. 28th 2009:  Baker Communications has been selected by Lewis Operating Corp, one of the nation’s largest privately held real estate development companies, to deliver Effective Business Writing training to its sales and management groups. The company was seeking training to enhance the quality of its employees’ written communications. They sought comprehensive content and skilled, experienced trainers familiar with the intricacies of modern business writing etiquette. After meeting with representatives from Baker Communications and reviewing their offerings, Lewis Operating Corp selected Baker’s highly rated Effective Business Writing workshop to meet their training needs.
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Mar. 21st 2009:  Braver Financial Services Group has chosen Baker Communications to deliver Exceptional Management Skills training to their management teams. Braver was searching for a flexible, customer-oriented training partner who could deliver a complete and proven management program. After a meeting with experienced Baker training consultants, Braver concluded that Baker’s Exceptional Management Skills training workshop would provide their managers with the skills and strategies they needed. Braver staff will take advantage of the management coaching and skills training offered by Baker.

Mar. 14th 2009:  TESCO, Inc. has selected Baker Communications to provide their employees with Finance for Non-Financial Managers training. TESCO was looking for a training partner who could provide their non-financial staff with a basic understanding of corporate finance, leading them to a big-picture perspective of the company and their roles in it. After meeting with representatives from Baker Communications and reviewing the content of their Finance for Non-Financial Managers program, TESCO determined that Baker was the training partner with the material and experience to meet their needs.

Mar. 7th 2009:  Acergy, a seabed-to-surface engineering and construction contractor to the worldwide offshore oil and gas industry, has chosen Baker Communications to provide Exceptional Management Skills Training for their management, sales and operations groups. Acergy wanted to enhance their staff’s management skills with a proven training program. Baker Communications has provided training in other areas for Acergy in the past, and when a new training need arose the company was quick to return to the industry experts. They were confident that Baker’s Exceptional Management Skills training workshop would provide their management personnel with proven skills and strategies to improve their performance.

Feb 28th 2009:  Dupr© Logistics, a highly-rated nationwide transport and logistics company, has chosen Baker Communications’ proven Exceptional Customer Service training for their customer service team. Dupr© was seeking a training partner with the experience and expertise to address the specific needs of their customer service group. They were impressed with the background of Baker’s instructors, and selected Baker’s proven Exceptional Customer Service course as an excellent solution for their customer service training needs.

Feb 21st 2009:  PNC Global Investment Servicing (formerly PNC Financial), a premier provider of integrated investment technology and outsourcing solutions, has contracted with Baker Communications to deliver a series of Time Management training seminars to various corporate groups. PNC Global Investment was seeking a flexible, client-centered training partner with a proven Time Management curriculum. They needed someone who could deliver effective workshops within their scheduling constraints, and targeting specific time management challenges. A meeting with Baker consultants convinced PNC representatives that Baker Communications was the training partner they needed. Baker will deliver a series of customized Time Management courses in four half-day sessions.

Feb 14th 2009:  Baker Communications, Inc., of Houston, Texas, recently received high-marks from Microsoft Corporation, the world’s leading producer of software and operating systems for personal computers. On February 12, Baker Communications delivered a customized Managing Time Using Microsoft Outlook seminar to a senior marketing team at a Microsoft training summit. The group of Windows Mobile Retail Trainers met with Baker trainer Brad English at Microsoft’s corporate headquarters in Redmond, Washington. The response to the training session was one of resounding praise. Microsoft Senior Marketing Manager Mary Birkner summed up the experience, calling it "great training [that] provided exactly what we wanted both in content and in presence."

Feb 7th 2009:  Acergy, a seabed-to-surface engineering and construction contractor to the worldwide offshore oil and gas industry, has chosen Baker Communications to provide Time Management Training for their Houston offices. Acergy wanted to enhance their staff’s time management skills with proven techniques, and were searching for a committed, highly-rated training partner. They appreciated Baker’s unique pre-program Time Management audit, which helped them assess their current time use and identify areas for improvement. Armada concluded that Baker’s Time Management training workshop would provide their personnel with the necessary skills to organize their responsibilities more effectively and focus on high-value tasks, thereby increasing their efficiency and productivity.

Jan. 28th 2009:  South Peninsula Hospital of Homer, Alaska has chosen Baker Communications to design and deliver Exceptional Customer Service Skills training to their supervisory staff. South Peninsula Hospital was searching for a training partner who could design a customer service training program to meet industry-specific needs. After a consultation and analysis with Baker representatives, South Peninsula was convinced that Baker Communications could customize an Exceptional Customer Service Skills training workshop that would meet the needs of their supervisory staff.

Jan. 21st 2009:  Dole Food Company, Inc., the world's largest producer and marketer of high-quality fresh fruit and fresh vegetables, has contracted with Baker Communications to deliver Time Management training to its sales group. Dole was seeking a flexible, client-centered training partner with a proven Time Management curriculum who could deliver an effective workshop within Dole’s scheduling constraints. A meeting with Baker consultants convinced Dole representatives that Baker Communications was the training partner they needed. Baker will deliver a customized Time Management course in a half-day session.

Jan. 14th 2009: South Peninsula Hospital of Homer, Alaska has chosen Baker Communications to design and deliver Exceptional Management Service Skills training to their management team. South Peninsula Hospital was searching for a customer-oriented training partner who could tailor a management program to meet their specific training needs. After a comprehensive needs analysis interview with experienced Baker training consultants, South Peninsula asked Baker Communications to design and deliver an Exceptional Management Service Skills training workshop that would provide their managers with skills and strategies targeted to address their most important needs.

Jan. 7th 2009:  Allina Health System is implementing an Advanced Win-Win Negotiations program developed by their training partner, Baker Communications. Allina had worked with Baker in the past and was already familiar with their Win-Win Negotiations training seminar. When the need arose to further enhance the negotiations skills of their employees, they were quick to return to the experts and request the Advanced Negotiations course. Baker’s advanced workshop will provide in-depth training to help Allina employees negotiate more successfully in any situation.

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