AFP Imaging Turns To Baker Communications For Exceptional Customer Service Training

AFP Imaging, a world leader in medical, dental, and veterinary imaging products, has chosen Baker Communications to supply Exceptional Customer Service Training to their team members. Always on the cutting edge, AFP Imaging was looking to enhance their customer service skills across a number of departments and teams. All their initial investigations pointed to Baker Communications as the most effective and trusted training partner available. After contacting a Baker needs assessment specialist, AFP was fully confident that the Exceptional Customer Service training workshop would be customized to give their team members the highly effective tools and skills they needed to address any customer issue and implement solutions that would meet their customer’s needs.

A Baker Communications Senior-Level Instructor and Exceptional Customer Service Training Expert will meet with AFP Imaging team members to provide customer service training and coaching at the company’s Elmsford, New York, headquarters. Throughout the training workshop, attendees will be coached in powerful customer service strategies such as how to follow the 3 Fs process, a proven, easy to use system for handling customer emotions and resolving underlying problems. During this very interactive training course, participants will also gain hands-on experience in applying the FAB Format, an effective method of informing and communicating value to customers to ensure that they clearly recognize the significance of the products and services they are receiving from AFP Imaging.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About University of Texas at Arlington

AFP Imaging Corporation is the parent Company of DENT-X and the EVA product lines. AFP and its subsidiaries have annual revenues of approximately $23 million and over 27 years of experience in research, product development, manufacturing, distribution and servicing of its medical, dental and veterinary imaging products. Sold worldwide, the AFP family of products has an outstanding reputation of ISO 9001/2000 quality and reliability. From the demanding environmental conditions of a remote clinic in a South American rain forest to the high volume requirements of a major New York medical center, AFP products are the indispensable tools of medical, dental, veterinary and industrial professionals. AFP is committed to its comprehensive global dealer network of sales and service representatives, who educate and support our valued professional customers.

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