The premier supplier to the international oil and gas industry, National Oilwell Varco, has chosen Baker Communications to deliver Exceptional Customer Service Training to their team members. Serving the largest oil and gas corporations in the world presents challenges, both large and varied. To succeed, National Oilwell Varco needs to use every resource at their disposal and secure every advantage. Having relied on Baker Communications many times in the past, National Oilwell Varco was fully confident that Baker’s Exceptional Customer Service Training would equip their personnel to connect and communicate with customers and co-workers at any level in order to resolve problems quickly and with a high degree of customer satisfaction.

A Baker Communications Senior Level Instructor who is an Exceptional Customer Service Training expert will meet with and coach National Oilwell Varco employees at the company’s Houston, Texas headquarters. During this interactive training workshop, attendees will become experts in identifying and understanding proven customer service principles such as how to work with the Four Behavioral Styles, in order to communicate more quickly and easily with all sorts of customers. Throughout the training seminar, participants will gain hands-on experience using customer service strategies such as the 3 F’s format, a powerful system for resolving difficult customer conflicts in a way that will leave all parties satisfied with the outcome and confident of the future relationship.

About Baker Communications

Baker Communications of Houston, Texas, with offices in New York City; Denver; Boston; Dallas; Charlotte, North Carolina; Phoenix; Miami; Detroit; Los Angeles; and Toronto, is one of America’s fastest growing corporate training companies, experiencing a growth rate of over 800% since 2004. Baker Communications serves over 1000 corporate clients, including over 50% of the Fortune 500 group of companies. Baker Communications has helped and continues to help industry leaders such as Dell, Bank of America, ExxonMobil, Praxair and General Electric enhance the skills and performance of their employees by providing customized, targeted, practice-driven training workshops that produce rapid, positive, measurable results (click here for a more complete client list). Baker Communications training products and services are in use on six continents in more than 25 countries. Baker’s extensive network of seasoned professional trainers, instructors and instructional designers, are located across the United States, Latin America, and Asia. Baker Communications professional staff ensures that the needs of our clients will be addressed personally, promptly, and professionally. Click here to find out how we can help you succeed today!

About National Oilwell Varco

National Oilwell Varco is the leading provider for the worldwide oil and gas industry and has been dedicated to providing the highest quality oilfield products and services for more than 140 years. From a spare part to a comprehensive drilling system — and from a generic valve to a fully integrated supply chain process, National Oilwell Varco delivers unlimited customer solutions. By constantly developing and acquiring new technologies and services to better serve future customer requirements, National Oilwell Varco will continue to be the premier source for diversified products and services worldwide.