National Oilwell Varco Seeks Exceptional Customer Service Training From Baker Communications

The premier supplier to the international oil and gas industry, National Oilwell Varco, has chosen Baker Communications to deliver Exceptional Customer Service Training to their team members. Serving the largest oil and gas corporations in the world presents challenges, both large and varied. To succeed, National Oilwell Varco needs to use every resource at their disposal and secure every advantage. Having relied on Baker Communications many times in the past, National Oilwell Varco was fully confident that Baker’s Exceptional Customer Service Training would equip their personnel to connect and communicate with customers and co-workers at any level in order to resolve problems quickly and with a high degree of customer satisfaction.

A Baker Communications Senior Level Instructor who is an Exceptional Customer Service Training expert will meet with and coach National Oilwell Varco employees at the company’s Houston, Texas headquarters. During this interactive training workshop, attendees will become experts in identifying and understanding proven customer service principles such as how to work with the Four Behavioral Styles, in order to communicate more quickly and easily with all sorts of customers. Throughout the training seminar, participants will gain hands-on experience using customer service strategies such as the 3 F’s format, a powerful system for resolving difficult customer conflicts in a way that will leave all parties satisfied with the outcome and confident of the future relationship.

About Baker Communications 

Baker Communications is one of the fastest growing Performance Improvement companies in the world, providing products and services to improve productivity in seven core areas: Sales and Marketing, CRM, Management, Negotiations, Presentations, Customer Service, and Time Management. We serve over 1,000 corporate clients per year, including 50% of the Fortune 500.
7 of the 10 most profitable
6 of the 10 with the highest market cap
16 of the top 20 with the highest revenues
9 of the top 10 chemical companies
4 of the top 5 banks
4 of the top 5 oil and gas companies
4 of the top 5 computer companies
6 of the top 10 telecommunications companies
6 of the top 10 pharmaceutical companies
 
Over the last 30 years, Baker Communications products and services have been implemented on six continents and in over 25 countries. Our staff of over 200 employees and certified partners is distributed across the Americas, EMEA, Russia and Asia. We were recently recognized as one of the world’s “Top 10 Sales Force Automation Training Companies” and “Top 20 Sales Methodology Companies” by TrainingIndustry.com. Baker CEO Walter Rogers can be heard every Wednesday morning from 11:30 to 11:45 on CBC Radio 650 (www.CNN650.com) as a featured guest discussing Sales Effectiveness for the popular show The Price of Business.

About National Oilwell Varco

National Oilwell Varco is the leading provider for the worldwide oil and gas industry and has been dedicated to providing the highest quality oilfield products and services for more than 140 years. From a spare part to a comprehensive drilling system — and from a generic valve to a fully integrated supply chain process, National Oilwell Varco delivers unlimited customer solutions. By constantly developing and acquiring new technologies and services to better serve future customer requirements, National Oilwell Varco will continue to be the premier source for diversified products and services worldwide.

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