Employees are the life blood of any company and keeping your employees happy is a main goal of any human resources department. We believe our clients achieve peak performance through the optimal use of the talents of their employees. Communicating and consulting with your internal clients may challenge you to be technical and creative at the same time.

Baker’s Human Resources Consulting Skills teaches the powerful tools that guarantee participants gain the insight into employee behavior and learn the effective tools for creating lasting employee satisfaction. Our services cover the full spectrum of human resource issues and have been developed to help you get the greatest value from your workforce. Baker Communications will help you communicate for impact by using consultative skills. In doing so, we look at your unique issues and priorities to help you effectively interact with your employees.

On-Site Training: can be tailored to the needs of client organization and delivered on-site at time and location of client choice.

Objectives:

Participants will learn to:

Understand various personality styles
Analyze employee needs accurately
Handle difficult objections and complaints
Gain valuable insights into employee concerns
Be proactive rather than reactive
Display empathy and handle the emotions of employees
Gain agreement from unhappy employees
Work as a team when dealing with customer concerns—maximize team resources
Systematically focus on alternative actions and solutions
Organize effective oral and written presentations
Manage project scope and task delegation

For more information and pricing, please complete this form and we will email you a confidential Annotated Outline that will provide you with an hour by hour description of this training seminar.

Class Size:	8-20 (Please note that we can increase the class size for private seminars)
Length:	2 days
Time:	8:30 AM - 5:00 PM